Settings and activity
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1,279 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment An error occurred while saving the comment 
Julie Gilchrist
commented
I want to be able to add phone numbers for the extra contacts.
Julie Gilchrist
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55 votesJulie Gilchrist
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An error occurred while saving the comment Julie Gilchrist
commented
Xero, you're teasing us by limiting this great feature to standard branding templates.
We rely on custom DOCX templates specifically for our problematic payers, as it allows us to emphasize overdue amounts clearly using a different colored font. Extending this feature to DOCX templates would greatly help businesses like ours manage late payments more effectively. -
302 votesJulie Gilchrist
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5 votes
An error occurred while saving the comment Julie Gilchrist
commented
Credit notes can be standalone, issued independently, not linked to a specific invoice. These are often used for customer goodwill, refunds, or adjustments unrelated to a specific invoice. It would make complete sense that there would be a link to the credit note via the statement.
Julie Gilchrist
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261 votesJulie Gilchrist
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404 votes
Hey everyone, back again with some progress to share with you all here. Our product team have made good headway in this space over the past few months and we'll soon be at a stage where we'd like to invite users in for an early release!
As a foundational step to enabling this feature, we're currently rolling out the ability for your customers to view statements online, so that they always have a real-time view of what's due and overdue. We're aiming to roll out a "Pay" button to statements later this year, so that your customers can then pay multiple outstanding invoices in one go.
If you'd be interested in being a part of our early release, please fill out this form.✍️
While we may not be able to invite everyone who signs up into the early release, I'll round back with more updates on this idea to…
Julie Gilchrist
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3 votesJulie Gilchrist
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1,000 votes
Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.
As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).
We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.
That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.
In the meantime, as has been shared by others over time there are a few ways you could accomplish this…
An error occurred while saving the comment Julie Gilchrist
commented
Perhaps it is in the 'too hard basket' since the amount due will continuously increase the longer the invoice is left unpaid. I calculate the interest only when I send it off to the debt collector.
Julie Gilchrist
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24 votes
An error occurred while saving the comment Julie Gilchrist
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Totally agree. It also needs the ability to report spend with the actual supplier, so we know where all the money is going. See my Xero request:
https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45403351-expenses-claim-access-to-suppliers-when-paid-withJulie Gilchrist
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6 votesJulie Gilchrist
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We're currently looking at switching to Zoho for subscription invoicing and CRM. It offers more features than Xero in this space and comes at a much lower cost compared to HubSpot, which we currently use for CRM but doesn't handle subscription invoicing to our requirements. While Zoho does include its own accounting platform, we’ll continue using Xero (it integrates with Zoho), as it suits our core financial needs and aligns with the broader systems used across our larger group of businesses.