Skip to content
← For small businesses

Enter your idea

For small businesses: Contacts & communication

Categories

(thinking…)

Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,312 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

Show previous admin responses (4)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Kaja Koort commented  ·   ·  Report

    It seems this Product Idea was created in 2012 - 10 years ago! Is this idea ever going to be a reality? Something that seems so essential Xero is missing. Quite disappointing.

  • Mike Schwede commented  ·   ·  Report

    A classic important detail: Most of our customers have a contract address which is different to the invoice address. So this is really needed.

  • Gina Klimasauskaite commented  ·   ·  Report

    Now waiting over 3 years for this update, clients cannot believe that old basic systems had this functionality but Xero platform not even getting close to looking into this matter in UK

  • Jill Fechner commented  ·   ·  Report

    The ability to change the primary contact without re-entering it would also be appreciated. Contacts change all the time, I should be able to mark another contact as primary which unchecks the existing primary person.

  • Margie Adams commented  ·   ·  Report

    I'm in agreement that I would like to see the delivery address as part of the invoice rather than at the contact level - to be filled in for each shipment, stays with the invoice. (Like Quickbooks). The contact could have a default delivery address, and possibly a drop-down menu on the invoice creation for using "default", or existing additional delivery addresses, or "create new". And then have that delivery address visible on the invoice. Awaiting anxiously.

  • Benjamin Patton commented  ·   ·  Report

    Hello Everyone ,

    As far as i can see nothing has been done for this to be actioned.
    Xero team please correct me if I am wrong.

    In my frustrations with this i have been following closely what changes have been made and in my opinion the only changes that have been made are for the Accounting / Tax side of the software.

    As many of you will probably agree we moved from a competitor (that did allow multiple delivery addresses) on the advise of our Accountants ...

    Therefor all i can suggest is what i am doing and putting pressure back on my Accountants to send requests to Xero to get this changed or at least a seriously high priority on this matter.

    Ben

  • Chris Rogers commented  ·   ·  Report

    Where did you hear that's it's being implemented? It would be great news if it is.

  • Lynda Glasbergen commented  ·   ·  Report

    It would be useful to have an area within contacts where extra information can be loaded on which does not appear anywhere else!

  • Antony Walker commented  ·   ·  Report

    Great to hear that this basic (on the face of it) functionality is being implemented, it needs to be done thanks.

  • Antony Walker commented  ·   ·  Report

    This is a very basic functionality that needs to be implemented please.

  • Ebba Gillard-Rosier commented  ·   ·  Report

    I want one account/customer who I then can pick from their multiple (up to 10) delivery options.

  • Ebba Gillard-Rosier commented  ·   ·  Report

    I find it appalling that this is not an option. I have one client with 8 different stores and I cannot save their delivery addresses under the one account. Xero get your act together!

  • John Wyllie commented  ·   ·  Report

    is Xero ever going to fix this???
    seems like a fairly basic requirement and yet no comment from Xero on when a fix will be implemented. I asked for this over 5 years ago and was told it was being done then. so far silence! happy to take my money though.

  • Accounts Admin commented  ·   ·  Report

    How many more years do you require to have this issue resolved? you may end up loosing clients to competitors over this issue. This issue become more crucial as time goes on.

  • Yanik Tremblay commented  ·   ·  Report

    Good morning,

    In our case, we would need multiple addresses and multiple contact. For 1 big ORG, we have multiple addresses and in each of these addresses, it is most of the time, another contact responsable for payments/invoice. These features are essential for us. Thank

  • Gordana Majeric commented  ·   ·  Report

    I agree, as I find it difficult to remember that some customers have different delivery address to billing address. Also, I don't find practical ticking the box every time to include the delivery address. The tick box option could be used to exclude the unwanted address.
    Thank you.

  • Stewart Elsegood commented  ·   ·  Report

    we have noticed the recent change in Conacts to allow Deliery addresses as well as billing addresses...great start...but unworkable as the delivey address becomes part of the Invoice address...just with the Itlaicises ATTENTION and the details..
    Why cannot we just select the Billing Address or the seperate Delivery addresses as some of our customers have delivery to different addresses.

  • Tomislav SARDELIC commented  ·   ·  Report

    This is a major flaw in Xero, that when you edit the delivery address for a contact that it changes the address when the client uses the link for all previous invoices. There needs to be a separate field (similar to the field where the invoice number is entered) for a unique delivery address to be added for each invoice.

  • Pablo Moya commented  ·   ·  Report

    This is a must. We have clients with different contacts for different branches. Also more than 2 addresses are required.

1 2 … 15 17 19 20 21 22