Settings and activity
21 results found
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246 votes
Bianca Davitt
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318 votesBianca Davitt
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330 votes
Thanks for sharing and showing interest in how we can develop user roles to suit your needs when using Xero.
With many varying ideas for roles and permissions in different areas of our products, user roles impact all areas of the product. There are many factors we must consider when addressing how to solve for majority of our customers needs.
We’re in the process of conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. This being one of our highest voted ideas surrounding roles is a specific focus for the team. too.
Discovery of this work is its first stages and will be long running. There will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We value our customers input and would like to…
Bianca Davitt
supported this idea
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499 votes
Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.
We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.
Bianca Davitt
supported this idea
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174 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…Bianca Davitt
supported this idea
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108 votes
Hi everyone, thanks for your interests and sharing on the idea here. Being totally open, we don't have plans in the near term for any change that'd solve for the idea here. This may be something we consider down the line and will keep the idea here open to continue monitoring.
For the time being, we wanted to share a way you can remove links from the customer statement using a custom branding theme that you'd apply when sending a statement.
Once the new branding theme is created, you can select it when printing or sending the customer statement, and the invoice link will be removed.
Bianca Davitt
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87 votesBianca Davitt
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142 votesBianca Davitt
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78 votes
An error occurred while saving the comment Bianca Davitt
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138 votesBianca Davitt
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148 votes
Hi everyone, we appreciate your input on being able to add new tracking options while invoicing and our team are looking into improvements that could be made to this flow in new invoicing. I'll keep you looped in on any change for this here.
Bianca Davitt
supported this idea
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216 votes
Hi all, thanks for feeding back on the ways you work with invoicing and what you'd like to see with new invoicing in Xero.
Our team are reviewing the flow when copying an invoice and having the contact name automatically populate.
In the way this currently works, once you add a contact to the new(copied) invoice any defaults you've applied to a contacts record will then be applied to the invoice. This flow of default application is something the team will consider as part of their review and what works best for majority of users.
An error occurred while saving the comment Bianca Davitt
commented
Simply put, classic invoicing was fine, new invoicing is NOT FIT FOR PURPOSE!
Classic invoicing was fast to use, all data I needed was clear to see, Never had a problem.
New invoicing is horrendous!
Until all of these issues are fixed, it is IMPOSSIBLE for us to use new invoicing.
1) Copy invoice does not copy over contact details - when I copy, I want to copy EVERYTHING exactly per the original, including the contact!
2) Autosave is NOT a feature that we want. I regularly open an invoice just to check a price or give a customer a quick verbal quote over the phone so that I don't have to do maths in my head. Autosave means I will have at least 20 or 30 false draft invoices saved every day that I do not want, and I will now have to allocate time to separating them from the real drafts i do want, and delete off the false ones.
3) Item Code missing - there is a whole separate threat for just this issue. We physically CANNOT use new invoicing until Item Code has been re-instated as per classic invoicing. We do not use descriptions, our company runs on items codes only.
4) Why is the Tax code hidden? I need to check see this at a glance for every line, just like on classic invoicing.
5) Why is the account code hidden? I need to check see this at a glance for every line, just like on classic invoicing.
6) TOO MUCH WHITE SPACE. I now have to scroll for miles. I need to see everything at a glance on one screen, just like on classic invoicing.
7) I never use xero to email my invoices. I either download the PDFs and email them myself through outlook, OR I have to upload them into various customers online portals. The approve & send must be changed back to approve only.
I have no idea what we will do if these are not fixed before September.....
Bianca Davitt
supported this idea
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245 votes
Hi community, we've released our first update to history and notes of new invoicing, where you can now view more detail of changes such as where an issue or due date has been altered or the amount of your invoice is changed. There's more improvements for this space coming soon and I'll keep you up to date with these, here.
Bianca Davitt
supported this idea
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237 votes
Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.
Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.There are really important reasons why we must go forward with sunsetting classic invoicing…
An error occurred while saving the comment Bianca Davitt
commented
Simply put, classic invoicing was fine, new invoicing is NOT FIT FOR PURPOSE!
Classic invoicing was fast to use, all data I needed was clear to see, Never had a problem.
New invoicing is horrendous!
Until all of these issues are fixed, it is IMPOSSIBLE for us to use new invoicing.
1) Copy invoice does not copy over contact details - when I copy, I want to copy EVERYTHING exactly per the original, including the contact!
2) Autosave is NOT a feature that we want. I regularly open an invoice just to check a price or give a customer a quick verbal quote over the phone so that I don't have to do maths in my head. Autosave means I will have at least 20 or 30 false draft invoices saved every day that I do not want, and I will now have to allocate time to separating them from the real drafts i do want, and delete off the false ones.
3) Item Code missing - there is a whole separate threat for just this issue. We physically CANNOT use new invoicing until Item Code has been re-instated as per classic invoicing. We do not use descriptions, our company runs on items codes only.
4) Why is the Tax code hidden? I need to check see this at a glance for every line, just like on classic invoicing.
5) Why is the account code hidden? I need to check see this at a glance for every line, just like on classic invoicing.
6) TOO MUCH WHITE SPACE. I now have to scroll for miles. I need to see everything at a glance on one screen, just like on classic invoicing.
7) I never use xero to email my invoices. I either download the PDFs and email them myself through outlook, OR I have to upload them into various customers online portals. The approve & send must be changed back to approve only.
I have no idea what we will do if these are not fixed before September.....
Bianca Davitt
supported this idea
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266 votes
Thanks for your continued engagement with us on this idea, everyone. We understand there are many different ways business work and conduct business with customers, and that you need more flexibility in the way you manage and receive payments for invoices with Xero. While pockets of research have been done in the past we’re getting a fresh lens and conducting a broader piece of discovery to deeply analyse and understand where our efforts could be focused in this space to alleviate existing hurdles in receiving payments for majority of Xero users. We’d like to open the invite to be a part of our teams research pool, where you’d get the chance to share more on the importance of managing payments for your business. This may involve being interviewed, or helping answer questions through short surveys or questionnaires.
✍️ If this is something you’d like to be a part of, please …
Bianca Davitt
supported this idea
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294 votes
Hi everyone, we appreciate all your feedback on how we could evolve roles for customers using Xero. As you can see through the ideas on the platform, there are a wide range of combinations of permissions our customers want to see us build. As user roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs.
We’re beginning to conduct research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. Front footing this, the discovery of this work will be long winded and there will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews…An error occurred while saving the comment Bianca Davitt
commented
Definitely need this! Our company cannot use the xero quoting system, because otherwise our sales people have access to all sorts of things that they should not be able to see/do.
So we currently use a WORD template / PDFs for creating quotes, then once an order comes in, I have to manually duplicate it into Xero. Wastes time for both me and the sales people.
Sales people should have access to raise quotes only.
Finance people will then raise/edit/delete the invoices etc.So simple. Why is this still not possible?!?!?
Bianca Davitt
supported this idea
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94 votes
Appreciate the interest in being able to search by description. While we're attentive to your feedback, I want to be open that we don't have any immediate plans for developing this atm.
We're staying close to feedback on how we can improve navigation for our customers when using Xero, and I'll let you know if there is any development planned surrounding this, here. Thanks
Bianca Davitt
supported this idea
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966 votes
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…
An error occurred while saving the comment Bianca Davitt
commented
As my mum used to say : "You've got 2 hopes - Bob Hope and No Hope!". lol
I've been waiting for this update in Xero for almost 10 years (my boss won't let me move to a different programme - long story).
Besides, even if Xero eventually do role it out, it will probably be a complete shambles like the New Reports which are not fit for purpose.
An error occurred while saving the comment Bianca Davitt
commented
I'm still waiting for this after it was first requested about 10 years ago (in the old version of the portal).......
An error occurred while saving the comment Bianca Davitt
commented
@ Lisa Gaudie @Sue-Ann Griffiths
You can vote for the contacts feature to be fixed (to be put back on one page) here :
it has 179 votes already in less than a month!
An error occurred while saving the comment Bianca Davitt
commented
I have been waiting for this feature since it was first requested in 2012..... don't hold your breath......
An error occurred while saving the comment Bianca Davitt
commented
@Benjamin Patton - this has actually been a feature request for around 7 to 9 years..... they closed their old forum and created this one, so all of the requests that have been around for years now look new. I've been using Xero for over 10 years (boss refuses to let me move to different accounts program because he thinks it would be too much time and energy, so I have learnt to suffer) and this was one of the first features i voted on years ago. It used to have hundreds of votes but this new forum is much more difficult to navigate than the last one so I'm guessing a lot of users can't find this to vote on it again... or they have just lost the will to try after so many years....
Bianca Davitt
supported this idea
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964 votes
Hi everyone
We wanted to provide you an update on our progress for this idea as it’s very much something we want to make easier for you all. The feedback you’ve provided so far has been helpful. One of the big problems our Product team identified in this thread and in other customer research is how hard it is for customers to navigate their statement lines to gain a holistic view of the work they need to do and complete their work flows efficiently.
I’m pleased to share that they’re in the early stages of developing a solution that will help to improve this experience by combining a search tool with an increased number of statement lines being returned to the page.
The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please…
An error occurred while saving the comment Bianca Davitt
commented
I agree - totally pointless. We are a small business and I tried the app on my android tablet (was working from home one week when I had a cold).
The app was SO BAD that I deleted it, and instead used a webpage on my tablet instead as the desktop version is much better than the app. And even the desktop version was worse when using a tablet. Now I always use a laptop unless I have completely no other choice.
So stop trying to push the rubbish app, and fix the desktop version please!!!
Bianca Davitt
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917 votes
Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏
We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.
Right now there are no specific time frames available as to when this might be worked on, but…
Bianca Davitt
supported this idea
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Autosave is NOT a feature that we want. I regularly open an invoice just to check a price or give a customer a quick verbal quote over the phone so that I don't have to do maths in my head. Autosave means I will have at least 20 or 30 false draft invoices saved every day that I do not want, and I will now have to allocate time to separating them from the real drafts i do want, and delete off the false ones.