Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.
Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.
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Jane Skinner
commented
Urgently need the ability to have multiple delivery addresses for a customer. Have asked previously, but that thread (& the 100's of comments) seems to have disappeared!
Xero, please spend time on this rather than other updates which we don't like. -
Henrik Maier
commented
We also deal with multiple contacts within a single company so we need to be able to send quotes to different people, invoices go again to different contacts and then there are multiple delivery addresses/contacts as well.
For us it is important to be able to manage multiple contacts for different functions within the same company.
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Stu Dawson
commented
Being able to select email addresses when sending a quote or invoice, as these would normally go to different people of the same company.
Maybe having an accounts option in contacts for email address when sending invoices/statements. -
Tina Calunas
commented
Being able to create your own field in contacts would be great! We pay a lot of our vendors by Zelle and would like to keep their email or phone # that is connected to their zelle account which maybe different than their business email or phone #. Or just have a general Notes section so we can input notes we would like to see when looking at vendor.
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Ryan Hastie
commented
Hi Kelly,
Can you please respond to the requests of users to have notifications for payments. When a payment is received an alert, ideally email, is sent to the user.
This seems to be a simply implementation, and users have been asking for many years.
Please respond.
Thanks,
Ryan -
David Manderson
commented
Also be able to have two (or more) contacts with the same name but different details. Need the system to assist here
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Accounts Admin
commented
Some of our customers have one central invoicing address with multiple delivery sites definitely a problem we have faced when using Xero
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Accounts Admin
commented
Some of our customers have one central invoicing address with multiple delivery sites definitely a problem we have faced when using Xero
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Andrew Monk
commented
We sell to big corporates and universities. A big university has departments all over town and sometimes the country, but all with the same tax details. Currently, we must create a different account for each.
We also synchronise with Capsule CRM, which then means different customers for the same university or even the same person! This gets messy very quickly. Please allow multiple invoice addresses within one account. -
Bianca L
commented
We also require something along these lines i.e. the ability to assign an individual in an organisation to a department such as, the PO contact, the accounts contact, the sales contact etc. So the system is intelligent enough to know when you are sending a PO, which emails to send it to and so on.
We have to essentially add the contact details right now, select include in emails and then try to remember who POs go to, who invoices go to and delete the unnecessary email addresses. Pretty tedious.
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Rico Meyer
commented
I personally think that Xero needs to add additional fields on the invoice template so you can manually input delivery addresses.
Some businesses work with multiple customers per day, but on a Cash basis and don't necessarily want to create a contact for each of the customers. So the ability to create a CASH Contact to invoice these clients on, and just add the delivery address and additional billing details if required would be great.
Like Pastel.
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Graham Young
commented
I have clients with different delivery addresses, home, office, depot etc. At the moment, I have to go to the customer detail screen, change the delivery address, create the invoice and go back to the customer screen to enter the main address again. My old system allowed multiple delivery addresses from a dropdown box. This was a sensible solution.
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Carl Rathbone
commented
To be clear, not just ability to add multiple persons to a contact and send to all, it should allow the user to select the primary person (and email) from the list of persons associated with the contact, and optionally to select other persons from the list to copy in.
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Sue Pope
commented
Essential, please get it sorted!
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Sue Pope
commented
This is essential for my business, please get it sorted ASAP!
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Jan Rees
commented
Hi,
This is not necessarily what I require....Multiple addresses etc.
I need additional fields in contacts, so I can store Nationality, D.O.B., Gender, Food Allergy, Medication.
This is important for some of my clients when using Xero.
Let me know as and when you develop.
Thanks -
Harold Lee
commented
I'm surprised this important/basic feature has been ignored for so long by Xero.
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Carl Hutchinson
commented
Hi Everyone, I also urgently need this feature building in as standard. I love Xero but my client is less than convinced due to this missing multiple delivery address feature. Hope it gets sorted soon !
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Andy Green
commented
Ability to access an address book when sending a quote.
Some clients have multiple managers and the quote doesn't always go to the same person nor to accounts. Currently we have to cut and paste the email address in from another piece of software. which is quite time consuming
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Oscar Rodriguez
commented
Each account should be able to have a child account under its parent. I have clients with many sites under one umbrella, making it challenging to enter each site as a new customer.