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100% this should be a feature. I have been asking for this for years! Years ago on Sage (desktop), this was an easy switch on / switch off flag button. Countless errors occur when clients pay invoices from PDF Aged Payables report and forget that there is a dispute on some, then pay them by mistake.

It's a bookkeeper's nightmare then to unpick the payments made, what the real overdue invoices are and remember what the originally disputed invoices were......I am having to export Aged Payables report to csv/excel, reformatting the cells to highlight which ones are disputed but I have to refer to my other spreadsheet (the log of disputed invoices) to remember which ones I need to highlight in the new report BEFORE I send it to my client. Seriously time consuming and it really doesn't have to be. Please please please, make this a priority on the next roll out of updates - I beg you! Thank you.

Bills should be able to be entered and marked as "on hold".
You need them in there, as they will have to be paid at some point and for true reporting, but you'd like to hold off on payment for some reason.

this would be a great thing to have rather than haveing to keep manual records of disputes.

Not adding such a simple feature, makes what should be a simple task into a manual one that relies on someone's memory. This creates internal errors and suppliers to be paid what they shouldn't. Come Xero, you can change the entire way we create reports into a very complex one, yet you can add this?

This is critical, I have been waiting for years for this. Come Xero.......... Do Better

This would also be great for purchase ledger.

This is critical for a business. Due to the lack of a flag I have made the decision not to post the disputed supplier invoices, just to make sure it doesn't get paid accidentally. How is that right? This should be a standard function for any accountancy software. Come on Xero, sort this out!

Hi helen

Fully agree.

For us we set the due date about 3-4 years in the future, we select invoices for payment by the due date. This way you can continue to get alerts for duplicates.
You do have to remember to reset the due date once issue resolved.
Not sure why we have to think of work arounds for a standard accounting feature.
Neil

Don't know why you wouldn't want to do this. We have so many invoices that we dispute with suppliers its sometimes hard to keep a track of what not to pay. Currently we are physically writing HOLD against the invoice number, but this doesn't help with duplicating invoice entry as no error is flagged because the invoice references are different.

I am so confused by your response to this Kelly Munro, I feel like we have all made it pretty clear we want to be able to do the exact same thing for sales invoices as we do bills. If we don't like the look of something on a bill we have received and it is currently being renegotiated and for some reason someone may in the end refuse payment all together, from an accounts payable point of view they must be aware that the bill is not to be paid for until the issue is resolved. Flagging the bill would allow for clear and consistent communication for this situation.

This idea already has 136 votes and barely anyone votes or knows you can vote here plus there are two pages of comments on this page plus more on the original idea posted.

would be useful on the PL side too - query by account and by individual invoice/credit....

This is far more important to me than the changes to the layout or look which worked perfectly ok before.

Shocked that this is not something in the pipeline, the more I use Xero the more I realise it lacks the most basic and critical accounting software functions.

This is an absolutely basic and fundamental function implemented in every other accounting system I've ever used or implemented - and that's quite a few across several decades!

I'd say it's as fundamental as deciding whether to record bill/invoice values or not; ie absolutely essential to any accounting workflow.

As others have described, bills received need to be entered onto the system but there must be a process to prevent any that are in dispute being paid, with the ability for accounting staff to see notes describing the problem, what a supplier needs to do to resolve it, and for the invoice to be cleared for payment as and when it's resolved.

While Xero has many neat features, this is one of a number of annoying functions which are absolutely standard accounting requirements and which Xero has somehow missed. The cavalier attitude of Xero staff to this implies a total lack of understanding of real world accounting process within the dev team.

Flash, glitz, fancy UI changes etc are all very well and fun to design and build, but for someone who runs a real business the basics - such as this issue, multiple price lists on sales and the ability to allow a negative stock value are way more important.

I've been using Xero for 18 months and love much of it, but am seriously considering the pain of migrating again SO SOON to something else, just to get the basics working as they should, rather than having to build external systems of my own to cover fundamental shortcomings.

Chris Moore

This is a pretty basic requirement of an accounting system, as well as being able to add a clearly visible note to log the dispute. It would also be useful to be able to run reports on bills in dispute.

To be able to capture a disputed invoice in your accounting system is a critical business function. At the moment I am having to write "disputed" before the bill / invoice number so I don't accidentally make payment & then remove "disputed" once sorted.

This does need to be addressed in Xero.

Both the Bills flagged as dispute and Sales invoice flagged as dispute would be handy options!

It is a basic accounting requirement to be able to dispute an invoice.
Especially under these difficult financial times it should be given priority.
If the development team can look into this asap.
Other accounting packages like Sage allow you to do this.

Hi Xero
This option is essential IMO for companies with large numbers of creditors to track. Please lift the priority on this feature.
Thanks

Really need this to flag an invoice as disputed. Once an invoice (say purchase in my case) is approved by another member of staff and then ready to issue a payment - i sometimes can flag an issue with it as im ready to pay it - there is no quick click of a button to transfer this back to drafts (not ideal but better than in awaiting payment) so to flag it as disputed with a comment would be ideal. Sage used to offer this - cant see why Xero dont offer it.