Enter your idea

Im only adding to the long line of people wanting to stick with the old invoice system. Why fix something thats not broken. The new invoicing is awkward to use and doesn't flow??? Feels like Im scrolling all over the page. Takes a lot longer and then you don't know if the invoice has been sent in the History??? Seems Xero is really pushing for us to use the different payment systems...not really the NZ way! And we are paying more in fees!!! There is nothing new here you've just hid items and spread everything out!

I don't understand why Xero is making all these changes when there is always a backlash from customers. Most customers seem happy with what they have. Why doesn't Xero engage with its customers first and get feedback on the "proposed changes", and make changes if customers are happy? Don't make changes for the sake of making changes, ask the customers what they want. Seems like we are happy with what we have

I also need the ability to edit invoices as I like to add details like serial number of equipment supplied - I do not have that information when I send invoices out for payment as we are always prepaid before we place an order with the suppler. When we receive the bill from supplier, the serial numbers are received and we can populate the invoice to maintain a record.

Please retain classic invoicing as this will resolve a lot of issues being raised.

Look at the state of this screen. Its an utter mess. Why are the notes showing changes that are completely irrelevant, why was an invoice number created and need to be changed? Why was it created with $0.00 and then changed. I was simply entering the details on my invoice, not making changes. We would never use online payments method so this needs to be removable. Sorry but this is garbage.

It's still not showing who/where the email is sent in history. This is such an important audit trail.
Please can you advise when this is actually working?

I have also noticed that the history has changed and it doesn't give the EXACT history! If I resend an invoice to another person within the clients company it no longer says emailed to such and such. It just says invoice amended or changed. This is not ideal at all

Hi Kelly

Xero has not fixed this - refer screenshot. It is frustrating. I prefer classic invoicing much better. If we are forced to switch to the new invoicing, can you please fix it?

I have now reverted back to the old version as the amendments again have made this worse, so many places to go, side view of email not needed and now have to go to the right to add invoice as an attachment - how can this be an improvement

Hi Laurette and for those who want the ability to change invoices and those who do not I suggested a on/off "switch" to cater for everyone's needs. I saw this as an easy solution to cater for individual needs.

It is important to have the software cater for the needs to the user and I thought this would provide for that..

AAAAAAAAAAARRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGGGGGG XEROOOOOOOOOOOOOOOOOOOOO
LISTEN!!!!!!!!!!!!!!!!!!!!!!

Laurette, I'm with you - I WANT the option to amend invoices AFTER they have been approved. It's the ONLY feature in new invoicing that works

Am shocked to see so many questions and comments and suggestions by so many people in this thread, yet all I hear is crickets from Xero. Just continuing with their 'we don't give a hoot' stance.

I'm hearing you Chris Curlett but to be honest, for all the bookkeepers solo in offices, or as part of a tiny family business, I WANT the option to amend invoices AFTER they have been approved. It's bad enough that I XERO does not let me change them AFTER a part-payment has been allocated to it (progress payments are all the go in the building industry - as is adding further work requests)

One of the real issues I have with Xero Invoicing is that once it is approved and sent to a customer as the final invoice, All good

However, a Xero user can change the invoice, including its value, after it has been approved and sent out. This means you can have several invoices with the same number and differing amounts. Imagine how many versions of the same invoice there are. This is a recipe for fraud as an employee can continue issuing invoices.

It seems to me there may be a need for this with some users however, the risk just seems too large to me. It seems simple to place an on/off “switch” in the default system, saying that once an invoice is approved, it can not be changed but has to be reversed and reissued. This means the new invoice will have its own invoice number as a part of the audit trail.

To leave an invoice open to be changed is a real risk.

And yet we still don't have the email address sent to listed in the notes. And it says the invoice is edited when you simply approve it or email it?? Cmon Xero this is rubbish

There are so many short comings on New Invoicing. The 2 we are suffering with so far are:- 1) Having to turn off the download PDF button EVERY time an invoice is sent to a customer. We don't use this and would like the option to turn Download PDF off permanently like we could in classic! 2) When we send an invoice, it just shows as 'Edited' in the invoice history and this message also shows twice! How can this be better when Classic recorded when it was sent and even recorded the email address it was sent to? Edited could mean anything?! I'm not sure how New Invoicing is better. Really disappointed with Xero!

This shows the lack of testing - what have the software been doing for so king to have so many issues that still require work?

iT would be better if they implemented the suggestions that are supported by users.

In the notes field Why does it say updated when I didn't update? Why are we not able to print out notes? As someone said most of these things are required as a document trail and potentially proof should it become a legal matter.

In a decade with Xero, I have not yet been involved in an issue that they actually listened to in seriousness, let alone actioned. Someone mentioned "being treated like children" and that's pretty much how it is. Been turning people off from Xero for several years because of it. After this financial year I'll be free of them.