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New invoicing - zero balance invoice can't be saved

Xero, it is another shocking mistake in new invoicing. To do the job I had to switch to classic invoicing.

I had to correct a "GST on income" amount in the locked period. So, I had to record a zero-balance invoice. I hope that somebody in the production team does understand accounting and knows why this correction is done as a zero-balance invoice.

An error message pooped up in new invoicing: Zero balance invoice can't be saved.

It is a joke, right!?

Please fix it as soon as possible.

22 votes

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Olga O'Keefe shared this idea  ·   ·  Report…  ·  Admin →
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  • Jo Adams commented  ·   ·  Report

    I have submitted this also as a HUGE issue, we bill internally to keep inventory levels correct - as we bill the customer for a finished product instead of the several items it takes to make each one. Now it doesnt work... I am so over this disgusting new invoicing.. The ONLY useful thing is the packing slip.. Every useable action is hidden in 3 stupid dots ... Time to go to another software package.

  • Olga O'Keefe commented  ·   ·  Report

    I got this problem again.

    Xero, please fix this problem!

    Yesterday I was able to save a zero invoice. Now I have this error again. I captured all the screens.

    In the attached file you can see:

    1. An error message

    2. Details of the invoice I was trying to save in new invoicing

    3. The same invoice when I switched to classic. Strangely, the third line disappeared.

    Now I have tried to save more zero invoices and I can do it.

    What is going on? Will I have this error tomorrow? Looks totally random.

  • Catrina Southworth commented  ·   ·  Report

    It seems your polling is done when users are forced into the NEW invoicing system by default, which skews the results. Many of us have to manually switch back to Classic invoicing each time, so it's no surprise if you're getting a false sense of adoption.

    We haven't personally encountered the issue of being unable to raise zero-balance invoices, but this is yet another reason why the new system is simply not viable for us. For businesses like ours, the flexibility to create zero-balance invoices is essential, and removing that feature is a significant downgrade, not an improvement

  • Larissa de Paula commented  ·   ·  Report

    We have to do this for every single invoice in my organisation because of the way we operate. Not being able to do it with the new invoicing is just ridiculous.

  • Jackie Gillam commented  ·   ·  Report

    Also when I save an invoice and go back to it, the balance then becomes zero????

  • Jim Morris commented  ·   ·  Report

    *facepalm*

    Seriously? Folks, this is Accounting 101 FFS!

    If you ever wanted a glaring example of why we have very little faith in the ongoing "improvements" being made to invoicing, then you need not look any further than this.

    Not to be funny, but I cannot believe that this previously got approved by "thousands" of customers to only now being picked up 6 weeks before classic invoicing gets retired...

    To say I'm gobsmacked by this is the understatement of the year.