ATTN KELLY
Hi Kelly,
I cant use this new homepage, I am scared that it will be forced on to me and no longer have the visual functionality that I need for my workflow - You know, just like new invoicing.
What makes this all the more infuriating for me is that I participated in the feedback on a couple of sessions for new homepage and I remember telling them that we must be able to chose the number of coloums we want and have it scalable. Because having to reply of the size of your internet browser window to make it easier to do your job is just not good enough. More and more Xero requires third party apps or programs to restore functionality that used to be integrated. These are more workarounds, the stress levels have at work has more than doubled because of xero in the last couple of years. I had to cut my hours back at and get help at my job, plus stop doing work for clients as a sole trader. Because Xero required hours of extra work each week than what it did before the forced changes that are not improvements.
Your team brings back some features that used to be there but then promotes them as "new" or tells us they are not important right now. but when you are talking about hours of work each week its pretty important to us.
Will things ever get better for me Kelly?
I get Gaslit - "it doesn't take you longer to do your job, its an adjustment period"
Made to feel like a "Karen" - Yes I am complaining about a simple extra click because its not just 1 instance, it dozens of them, every day.
Told its meant to work like that - oh yeah there are daily workarounds that are "normal" now but hey, that what its mean to do now, doesn't matter if it worked before.
Told its not a priority - The app used to show supplier credit notes in awaiting approval, now it doesn't. Logging in to the computer to approve them defeats the purpose of the app?! - Nope wont be done.
Asked to prove it - Glitch after glitch, your support team don't believe me, I am asked to provide proof. I provide proof, screen shots and recordings, but its not enough, I am asked to provide "live" proof when on a screen share or to send a video, oh no your video, that isn't good enough, make it do it again and use our video recording link, but we wont provide you any proof that we got it, or that we are looking into it and no one in support knows anything about how to locate it either.
I am mentally exhausted at how challenging my job has become because of Xero. I have spoken to management, participated in feedback sessions, actively engaged on Xero Central and I have achieved nothing.
I am more anxious, frustrated and depressed, because of Xero.
I have never felt more helpless that I do right now, as I type this...
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Andrew G
commented
There are so many usability issues with the new homepage, and to hear that these have been highlighted well in advance of it going "live" out of beta is sad to hear.
That said, it does sound like you have "solved" some problems with browser adds-ons and workaround, so if it's helpful to you, and you can use an add-on to apply specific CSS to the Xero site, you may find these tweaks useful. This will fix your columns to 3 - but change that number to whatever you need.
@-moz-document domain(go.xero.com) {
.dashboard-template-beta-grid { grid-template-columns: repeat(3, 1fr) !important; }
.dashboard-template-beta-widget { width: auto !important }
}