Homepage - Testing feedback
I've just seen the below - should this not have been done before inflicting this upon us all. Did Xero learn nothing from the catastrophe that was the new invoicing a few months ago? Do they not talk to customer groups before changing our UX... As someone who is neurodivergent this is a HUGE issue for me.
In discovery · Kelly Munro (Community Manager, Xero) responded
Hi team, as you may have seen from our Designer Jen's message this idea is in discovery with the team now doing some testing on early concepts.
We'd love to have your input as part of this and if you'd like to take part we invite you to fill in this quick survey. 📝
While we may not be able to invite everyone into these sessions our team will be in touch over the next few weeks.
I'll be sure to share any further updates on this with you all here. Thanks!
James McIntosh
shared this idea
Hi James, appreciate your question and wanting to better understand our approach in relation to the update I provided on this idea.
I can assure you our teams conducted a lot of research and tested with many users before the roll out of the new homepage experience.
Our outreach on that idea was to recruit more in depth feedback specifically related to the Tasks and actions our customers would find most useful when using Xero. Being a highly engaged channel with customers who have shown interest we do try and offer these kind of opportunities to customers in our Product Ideas platform where possible.
