Sales Invoices- Flag as 'in dispute / query'

Ability to flag an invoice or bill when it’s in dispute or query.

Purpose: To ensure users do not pay an invoice/bill when it is currently 'under query/dispute' in error.

511 votes

AdminXero Team (Admin, Xero) shared this idea · 12 August, 2013 · Report… · Admin →

Accepted ·

AdminKelly Munro (Community Manager, Xero) responded · 10 March, 2026

Hi community, we thank you for your feedback on the value of being able to flag a Sales invoice as in dispute. We know a clear way to mark these invoices would be helpful.

Similarly to our update for Supplier invoices there are a few options you may want to consider to currently highlight Sales invoices in this situation;

Add a note to the invoice to serve as a clear internal reminder of the dispute.
Utilise tracking categories: Creating a specific tracking category like "Disputed Invoices" can help you filter and report on these items.
Update the reference to add a notation such as [reference number] - 'In dispute'

While we know these aren't perfect solutions, we hope these may help some in the conversation right now.

We appreciate your enthusiasm for this feature, and we want to be transparent about where it stands, and this is an idea that will continue to be reviewed as the team plan and prioritise their roadmap, so we make sure to share if there's any news around this to share.

Show previous admin responses (4)

submitted ·

AdminGeorgia D'Souza (Admin, Xero) responded · 16 August, 2024

submitted ·

AdminKelly Munro (Community Manager, Xero) responded · 17 June, 2024

We appreciate all the feedback received through this idea, everyone. Taking on board all your comments there are two sides of the fence when looking at flagging an invoice as ‘in dispute’ – Looking at the ability to flag a bill/supplier invoice as ‘in dispute’, versus the ability to flag a customer invoice as ‘in dispute’. It’d be good to get understanding of the interest in each individually so we’ve started a new idea for bills that you can add your support for. But to give clarity, currently we do not have plans for developing a flag for bills, or sales invoices. For those looking for this feature in sales invoice although not specific to each invoice, you may be able to make use of Credit Limits – Find out more and explore how to set up a limit for your customers through Xero Central. We’ll continue to track the interest for each of these areas moving forward and communicate any change for these ideas on each respectively. Thanks

submitted ·

AdminKelly Munro (Community Manager, Xero) responded · 24 November, 2022

It’d be good to get understanding of the interest in each individually so we’ve started a new idea for bills that you can add your support for ( https://productideas.xero.com/forums/939198/suggestions/46010152 ).

But to give clarity, currently we do not have plans for developing a flag for bills, or sales invoices.

For those looking for this feature in sales invoice although not specific to each invoice, you may be able to make use of Credit Limits – Find out more and explore how to set up a limit for your customers ( https://central.xero.com/s/article/Set-a-credit-limit-for-a-customer ) through Xero Central.

We’ll continue to track the interest for each of these areas moving forward and communicate any change for these ideas on each respectively. Thanks

submitted ·

Rudi Moritz responded · 28 March, 2022

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Natalie Stokes commented · 10 May, 2022 20:52 · Report

This would allow bills to be included in the correct VAT quarter as well as see what is owing to a particular supplier and be able to keep track of any queries easier as they are all in one place and easier to chase them up if supplier doesn't reply.

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Katie Oppy commented · 03 May, 2022 15:56 · Report

This would definitely be beneficial to our business

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catherine lyons commented · 20 April, 2022 22:46 · Report

This would be so beneficial - please action

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Natasha Hamlet commented · 14 April, 2022 19:46 · Report

This is such an important feature for Bills. We approve the invoice when the item comes in, but want to dispute it if the item is faulty but there is no way of making this bill stand out to avoid being paid.

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Cathy Reardon commented · 11 April, 2022 00:20 · Report

Yes I would love this feature to be added as I have a supplier who regularly invoices incorrectly

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