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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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1008 results found

  1. Advance Template. Allow custom fields for advance templates (For all forms). like custom field 1, custom field 2 and custom field 3. So that we can add fields like salesperson name, contacts, terms, etc.

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Choonke thanks for raising this here. We understand the need for having Sales person's fields both on the invoice itself as well as the custom template. We have opened this idea up for the community so they can add their votes and comments on this idea. In the meantime, we'll monitor this space for more traction.

  2. Default "Print PDF" filename for Quote PDF documents should not have spaces and dashes removed from the Quote number text before forming the document file name.

    Example: If I enter "Q-5678-9 123 Fail St" into the Quote number field, Xero "grooms" the PDF file name text to be "Quote Q56789123FailSt.pdf"

    This creates unnecessary additional work to un-groom the file name every time a quote is printed to PDF.

    By comparison, this unnecessary false grooming does not take place when using the Print PDF function for a Xero Invoice.

    2 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Thanks for highlighting this improvement, Jonathan.

    Keeping spaces and hyphens in quote PDF filenames could make downloaded files easier to identify and manage, particularly when saving or sharing multiple quotes.

    We've updated the status to Gaining Support. Add your vote if this could help your workflow and let us know what you'd like the default filename to include.

  3. the new customer statement link should be static i.e. never changes for each customer.
    the link should be visible to us from the contact page in xero.
    the link should also be a placeholder item that can be selected in email templates and also in invoice templates - via clickable link or even as a QR code, both in the docx invoice template and the new style templates.
    it doesnt make sense that the statement link is now only 'exposed' if you decide to send a statement by email. the statement link is such a powerful new feature. don't hide…

    5 votes

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    Hi Louis, thanks for sharing this idea. Having a reusable online statement link for each customer could make it easier to use the same statement across different workflows instead of generating a unique link each time.

    We hear that a consistent link could support things like templates, QR codes, contact records, or external portals where businesses want customers to access their statements more easily.

    We'll continue tracking the votes and use cases here to gauge the community's interest.

  4. Use buy/sell exchange rates instead of mid-rate when generating invoice items from bill items that have been assigned to a customer.

    Currently when entering a bill in foreign currency you have ability to assign the expense to a customer.

    When generating a corresponding invoice the mid-rate from XE.com is used to convert the bill item FX amount into home currency. The mid-rate is always inherently wrong, as nobody has the ability to buy or sell currency at that rate.

    This means that we have to manually find the correct buy exchange rate, do a calculation and then change the amount…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Ashlin, thanks for sharing this idea. We can see how having the option to use buy and sell exchange rates, rather than a mid-market rate, could provide more accurate foreign currency reporting for businesses that transact internationally.

    Currently, Xero uses a mid-market exchange rate by default, although you can manually override the exchange rate on individual foreign currency invoices and bills when needed.

    I've updated the status of this idea to Gaining Support so we can continue tracking interest from the community. If there are particular multi-currency workflows or transactions where this has the biggest impact, let us know as those examples help us better understand the feature.

  5. When creating a number of invoices the new invoice link is hard to find. Instead of a text link have a button for new invoice in the header on the invoicing page

    4 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Thanks for raising this Idea with us, we can see the value in having the New Invoice button in a position that is readily available from any part of the invoicing process. We have moved this to Gaining Support so we can track interest, now all you need to do is share with friends and colleagues and get them to vote and comment.

  6. Allowing GST inclusive and GST exclusive options for all line items on an invoice.

    This is an option when raising a payment in the system, where you can nominate whether a line item is either GST inclusive or exclusive.

    On a invoice, it a blanket option, sometimes when you are on-charging an item and also charging a internal item and they might have different GST inclusion or exclusions

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    ✨ Thanks for sharing this idea. We’re moving it to Gaining Support so we can build visibility and gather more feedback from the community.

    The request is to choose whether each invoice line is GST inclusive or GST exclusive, rather than applying one tax treatment across the entire transaction. This would be especially useful when an invoice contains a mix of charges, such as billable expenses and services, where some lines may need to be entered inclusive of GST and others exclusive.

    Having this flexibility could help reduce manual price adjustments, improve accuracy, and make it easier to pass on the correct amounts to customers. If this would help your workflow, please vote for the idea and share examples of how the current limitation affects your business.

  7. It would be very helpful to be able to see the availability of inventory items when raising an invoice or quote.
    I know this is possible once an item has been selected but it would be even better to see availability of all the items on the suggestions list, in order to select only available items.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Peter, appreciate your suggestion. We can see how displaying available stock levels while selecting tracked inventory items on an invoice could help users confirm availability before adding the items to the invoice.

    At the moment, you can view stock on hand from the Products and services list, and Xero will also warn you if the quantity entered on an invoice exceeds the available tracked inventory. However, having this information visible during item selection could help streamline order entry and reduce the need to switch between screens.

    I've updated the status of this idea to Gaining Support so we can continue tracking community interest. If this would improve your workflow, it'd be great to hear more about whether you'd like to see stock on hand, available stock after allocations, or both displayed on the invoice.

  8. Xero currently allows one primary customer/contact on an invoice, but many maintenance businesses work with multiple parties on the same job.

    A common example is a rental property maintenance workflow:

    Bill To: Rental agency / property management company
    Property Owner: Landlord / client
    Tenant: Occupant of the property
    Service Address: The physical address where the work was completed
    Rep / Technician: The staff member or contractor who attended the job

    At the moment, users often have to manually type these details into the invoice description or create custom workarounds, which makes invoices inconsistent and difficult to manage.

    Suggested Feature:

    Add…

    1 vote

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea, Jeanne-Mari. The ability to add multiple parties to an invoice could be useful for businesses where billing involves several stakeholders.

    I’ve moved this post to Gaining Support so we can continue gathering feedback. If this were available, what details would you want to include and where?

  9. Show optional CC processing fee in the quote if customer chooses to pay that way. I am currently having to create a new line item and manually calculate CC fees. Would save alot of time if the quote total showed the stripe fee automatically.

    2 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Appreciate your time to suggest this, Greg.

    Being able to show estimated Stripe processing fees on a quote could give customers greater visibility of the potential payment cost before deciding on their payment method.

    We’ve updated the status to Gaining Support so we can continue tracking interest. Add your vote and share your feedback if this could help your workflow.

  10. Many of my clients upload supplier invoices directly to Xero, where they appear in the Files section.
    Currently, when selecting an uploaded invoice and choosing Add to new → Bill, Xero creates a blank bill rather than extracting and pre‑filling the invoice details. In contrast, invoices received via Email to Bills are automatically processed and prefilled using OCR/AI.
    It would be extremely helpful if invoices uploaded to Files could be processed in the same way, allowing Xero to prefill a new bill using AI or OCR. This would avoid the need to ask clients to change the email address they…

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Craig 👋, we've recently introduced Smart Document Capture which will achieve what you're after here!

    Once you upload files Smart Document Capture will be able to analyse and create transactions on your behalf including invoices, bills, spend and receive monies.

    This feature is currently available to all regions except NZ and AU which will be coming soon. 😊

    I'll keep you updated once it's available to all users.

  11. When viewing the 90-day short-term cash flow projection, payments from our on-site shop show 90 days of predicted income. However, for customers with existing invoices in the system, only those invoices are displayed.

    The issue arises when customers have only 30 or 60 days of invoices, causing a drop-off in the cash projection after 60 days.

    Proposed Solution:

    1. Combine existing invoices in Xero with predictions for future invoices.
    2. Automatically remove these predictions when an actual invoice is entered into the system.
    41 votes

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    6 comments  ·  Invoicing  ·  Admin →
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    Hi Community!👋 Thanks for your suggestion to improve the short-term cash flow projection. We're grateful for your engagement.

    We've reviewed the idea, and it can now gain support from other community members.

    Along with votes, others can now comment to share additional detail about how this clearer view of cash flow could improve their experience with Xero.

  12. Request ability to bulk upload Contact default due dates into bulk imported Draft invoices containing no due date. Approval currently prevented due to missing due date but require that to be populated from Contact default data. Work around for individual invoices is to preview prior to Approval but that is time consuming for large numbers of invoices included in batch import.

    6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi John, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero. Cheers

  13. Add “Assigned Staff” Tab to Invoices in XPM.

    We would like the ability to assign staff members to invoices created in Xero Practice Manager (XPM) to improve workflow visibility and accountability throughout the billing process.

    Currently, when an invoice is open, there are three tabs available:
    Information, Notes & History.

    We propose adding a fourth tab titled “Assigned Staff.”

    Invoice workflow typically moves through several stages:
    1. Staff member creates the bill
    2. Manager reviews and approves
    3. Director reviews and approves
    4. Admin completes final processing and sends to the client

    Having the ability to assign up to 4–5…

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    ✨ Hi everyone,

    Thanks for sharing your feedback on this idea and explaining how assigning staff to invoices created in Xero Practice Manager would help improve workflow visibility and accountability through the billing process.

    We can see the value in having a clearer way to show ownership during invoicing, especially where different team members are involved in preparing, reviewing, and following up on invoices.

    We’re moving this idea to Gaining support so others in the community can vote and share how this would help their practice too. The more detail we have on how this would improve day-to-day workflows, the better we can understand the broader impact.

    We’ll continue to monitor the feedback here and share any updates as we learn more.

  14. I don't want autosave on for invoicing - I use third party software to copy invoice details to a Trello Card, this is triggered when the invoice is saved.
    Auto saving will send the invoice info through to Trello before the invoice is complete, meaning not all the info will be sent to Trello.
    Are we able to turn off the auto save function in new invoicing?

    480 votes

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    248 comments  ·  Invoicing  ·  Admin →
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    Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.

    Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.

    We've now optimised autosave to require less processing power, leading to faster invoice loading and saving.

    While we don't have any plans to remove autosave, there is the possibility that we would make updates to improve experiences related to autosave in the future - I've provided links below to ideas that have been raised and remain open for consideration;

    Thanks again for all your feedback and sharing with us in the forums here.

    Updated 10 Sept 25

  15. I would like to be able to change the overall system date from the current date to a date of my choosing, providing it is after the lock date. I was a long term Sage user and there I had the option to select a 'system date' so that if I had many transactions to post on a certain date I would not have to change that manually each time. For example today's date is July 15th, but I have credit notes to post all dated June 30th, so why can't I change the system date to June 30th? We…

    1 vote

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for highlighting this improvement.

    Having the option to set a session date for transactions entry could make the process quicker by applying the same date to multiple entries. At the moment, you can consider importing the credit notes in bulk instead.

    We've updated the status to Gaining Support. Add your vote if this could help your workflow and let us know how you'd use it.

  16. Sending invoices from WFM and receipting the payments in Xero - the standard receipt template in Xero needs an option to show just the billing address name without the contact name appearing as well. At the moment the standard receipt template in Xero can’t be changed, it would be good to be able to have an option to hide the contact name while keeping the billing address name visible, especially when the billing name is different from the contact name. The only way to change what appears on receipts is by using a custom DOCX template but this won’t work…

    2 votes

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    Thanks for raising this idea, Trina. Being able to hide the individual contact name on standard receipts could help in situation when it differs from the business being billed.

    I’ve moved this post to Gaining Support so we can continue tracking interest. What other information on a receipt would you like to customise on standard template?

  17. Hubdoc App. needs the ability to allocate chart of accounts to the bill when uploading rather than always having to do this on the web platform

    5 votes

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    Thanks for your feedback here, Adrian. We can see how being able to assign chart of accounts codes in the Hubdoc app could make capturing bills and receipts on the go more efficient, especially for those working primarily from mobile.

    We’ve moved this idea to Gaining Support so we can continue tracking interest and share the feedback with our product teams as they review improvements to the experience.

  18. We currently have 3 different Xero accounts for different regional entities, but all payments need to flow through one Stripe account.

    At the moment you have to have an individual Stripe account for each Xero entity/account. It doesn't say this anywhere and when I tried to connect the account to a second Xero entity it began creating new Stripe accounts that I then had to delete.

    Being able to connect ONE Stripe account to all Xero accounts would be a huge help.

    3 votes

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    Hi Jess, we understand you’re looking for the ability to connect one Stripe account to multiple Xero organisations, so managing payments across different entities is simpler.

    Having a multi-organisation connection option could help keep all payment information in a single Stripe dashboard.

    We’ll continue to keep track of this idea and gather feedback from the community.


  19. Move the entire template up so the "Bill To", Logo and "Company Info are on the same rows.
    There is too much wasted space up top and could be used for more line items

    Or

    Add an option to crunch the line items with none, single or double line spacing between each item listed.

    4 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for raising this, Kirk. We understand that having more control over invoice layouts can help keep customer-facing documents looking clean and professional.

    The suggestion is to add margin and spacing controls to Standard invoice templates, making it easier to adjust the layout to align the logo with address and company information.

    For now, Advanced DOCX templates can be used when you need more flexibility over formatting. We’ve moved this idea along to continue tracking interest.

  20. Can we get a simple way to hold and release bonds. This would be MASSIVE and help with compliance.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Dejan, thanks for bringing this idea to the community. We understand the request for a way to manage bonds or security deposits within the invoicing workflow, including holding the amount separately and releasing or applying it later. This can be useful for businesses that regularly work with deposits alongside standard invoicing.

    The idea is to introduce a clearer way to track and manage security deposits through a dedicated hold and release process, rather than relying on manual workarounds such as liability accounts or journals.

    For now, deposits are typically managed using standard invoicing and liability accounts, with manual tracking used for holding and returning funds where needed. We appreciate this can add extra steps depending on your workflow.

    We’ve updated the status of this idea to Gaining Support. If this would be useful in your process, please add your vote and share how you would use it.


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