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AU Payroll - Set up multiple auto super authorisers

Having multiple people as a Super Authoriser would be helpful when the 1st person goes on leave.

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Sam West shared this idea  ·   ·  Report…  ·  Admin →
Completed  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone 👋 I’m pleased to share that greater flexibility in selecting an authoriser is now available to all AU organisations with Xero Payroll.

Your feedback has been valuable in helping us understand the different circumstances in which greater flexibility is needed, particularly now that Payday Super is in effect. Thank you to everyone who contributed to this idea.

You can now nominate a list of eligible authorisers when setting up auto super or editing an existing registration. Each super payment still requires approval from one person, but you can select which nominated authoriser receives the SMS code for that payment.

Find out more about setting up and selecting an authoriser in Xero Central

We recognise that other requests raised in this thread go beyond this update, including dual approval or quorum workflows, alternative approval methods such as Xero Verify and broader permission changes.

Please submit separate ideas for any additional enhancements that'd help you manage payroll and superannuation in Xero. This allows our product teams to gauge interest and keep you updated on future developments.

Show previous admin responses (7)
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  • Thurgoona Preschool Admin commented  ·   ·  Report

    In the meantime we are thinking of opening a new bank account with one signatory to bypass this problem until a solution is created by Xero, is that what other businesses are doing as well?

  • Bronwen McIntosh commented  ·   ·  Report

    This needs to be actioned NOW to allow compliance with the new super changes and implemented before the 30th June 2026

  • Karen Payne commented  ·   ·  Report

    This is an absolute must have with the new super changes coming. This needs to be up and running before the 30th June 2026!

  • Megan Cannon commented  ·   ·  Report

    Couldnt agree more. We have multiple pay runs across multiple entities we manage - need more than one to cover sickness and annual leave.

  • Nathan Major commented  ·   ·  Report

    100% agreed with all comments visible on the first page of this thread. A huge gap for Xero and a serious flaw with PayDay super for the ATO. What happens in the case of emergency when the payroll officer may simply be unavailable due to illness or injury?

  • Carly Emond commented  ·   ·  Report

    This is a critical update Xero that you need to move up the chain of priority. Put all your pointless "AI" tasks to the side and provide us with actual workable solutions to the shortcomings of your system in line with legislation changes.

  • Georgie McKay commented  ·   ·  Report

    We had this issue last week. The authorised person was away sick and our team couldn't process the super payment as it needed to be processed under the authorised person's login. We are lucky we are still in May and not July, but this is not workable in its current format.

  • Emma Burmister commented  ·   ·  Report

    What happens when the Super Authoriser is on leave. or not rostered, as the "right to disconnect" is a legal provision introduced in Australia that allows employees to ignore work-related communications outside of their scheduled work hours. This law aims to establish clear boundaries between work and personal life.

    This issue needs to be amended as a matter of urgency - not later in the year.

    Hi everyone, I notice that Xero is hosting a webinar this Thursday for a "fireside chat" with the ATO's Deputy Commissioner Payday Super Program. You can submit questions ahead of time. This could be a great opportunity to put some more pressure on Xero to address this issue - I encourage everyone following this post to attend the webinar and submit your question/s.

    https://learning.central.xero.com/student/path/5028/activity/6989

  • Fiona Cousens commented  ·   ·  Report

    We must be able to have more than one authoriser for Super payments with the changes coming, this needs to be in place by 30 June and is surprising it is not part of the changes already being made.

  • Elizabeth Marshall commented  ·   ·  Report

    When PayDay super kicks in, when the authoriser is away we will need the ability to have more than one authoriser? Can option be set up to coincide with payday super starting?

  • Tawny Bourman commented  ·   ·  Report

    Need to be able to have more than one Authoriser especially with new laws coming July 1st.

  • LINDA GRIFFITS commented  ·   ·  Report

    What happens when the Super Authoriser is on leave. or not rostered, as the "right to disconnect" is a legal provision introduced in Australia that allows employees to ignore work-related communications outside of their scheduled work hours. This law aims to establish clear boundaries between work and personal life.

    This issue needs to be amended as a matter of urgency - not later in the year.

  • Tamara Rose commented  ·   ·  Report

    This needs to be addressed urgently. Currently as things are it was difficult to manage with just one approver but now with the shorter timeframes around pay day super this is critical. I do not believe a date of later this year is commitment enough, we need to know this will be in place prior to June 30.

  • Rachel Zadorozniak commented  ·   ·  Report

    This is an urgent update for all of us Bookkeepers that are serving many many clients with both employees and contractors and the looming PayDay Super changes - the current single authoriser is just not feasible.

  • Barbara Angove commented  ·   ·  Report

    Can there be the option to have more than one user to authorise superannuation payments?

  • Jess Richards commented  ·   ·  Report

    Hi everyone, I notice that Xero is hosting a webinar this Thursday for a "fireside chat" with the ATO's Deputy Commissioner Payday Super Program. You can submit questions ahead of time. This could be a great opportunity to put some more pressure on Xero to address this issue - I encourage everyone following this post to attend the webinar and submit your question/s.

    https://learning.central.xero.com/student/path/5028/activity/6989

  • Edwina Black commented  ·   ·  Report

    Currently there is only 1 x phone number that can receive the authentication code to process superannuation payments. In the instance the person receiving the superannuation code is absent from work, can we add a back-up phone number to authenticate the superannuation payment in time for pay-day super?

  • Rebecca Harvey commented  ·   ·  Report

    I agree with everyone else's comments. It is critical that this is rolled out prior to 30 June 2026, to align with the move to Pay Day super. Only having one approver is very limiting and will ultimately lead to organisations becoming non-compliant with super payments.

    I urge Xero to prioritise this and have something in place prior to 30 June 2026.

    I also agree that anyone with Payroll Admin access should be able to change the authoriser of super. If the Subscriber is the authoriser and they happen to be away from work unexpectedly how is super meant to get paid?

  • Jodie Pincini commented  ·   ·  Report

    I agree this has now become an urgent issue - I don't think the suggested timing of later this year is soon enough. Given same day super on 1 July, we need this implemented by 30 June. We have had our authoriser go on unexpected leave and have no way to approve super.

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