duplicate superannuation
We paid superannuation twice in 1x week. How does Xero propose to prevent this from happening in the future? Can we have a pop up screen that says 'already paid, are you sure you want to pay again?'
Jean Cobine
shared this idea
Hi Jean, thank you for reaching out on the Xero Product Ideas platform! After reviewing your comments, we realise that your query relates to how current system settings work rather than a request for a new product feature.
We understand how confusing superannuation adjustments can be. Our Auto Super payment system is built with safeguards. Once a super accrual is included in a payment batch, Xero locks it so it cannot be accidentally processed a second time. We noticed you created a support case around a related topic.
If you ever need to make super payments manually outside of Xero, the system won't automatically know those transactions occurred. To keep your records accurate and prevent any confusion, we recommend manually marking those accruals as "Marked as Paid" inside Xero.
We want to make sure everything in your account is running smoothly and that you feel fully supported. If you'd like our team to dig a little deeper into your specific account details or review your previous support case, please don't hesitate to reach back out to our support team. We'd be more than happy to investigate this thoroughly.
