21 results found
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Payroll AU: Remove SMS verification for payday super
Xero should get rid of SMS verification for Payday Super.
We are already logged in, but if you insist on extra verification use the same method as we use to sign in (I use an authenticator app).
Mobile reception is appalling in a lot of Australia and SMS don't reach us when overseas.
We want to comply with ATO regulations and this stupid SMS system is preventing us doing so.
There is no valid reason why Xero insists on SMS verification.
Superchoice have given me a written assurance that they do not insist on it, and don't recommend it.4 votesHi Peter, thank you for sharing your feedback on Auto super approval.
We know how important flexibility and security are when managing auto super payments. We can see several product ideas have been posted around alternative approval methods, such as using email verification codes, approving via Xero Verify, or implementing voice-automated approval.
To help us gauge demand and keep all relevant feedback together, we recommend searching for and voting on one of those existing product ideas. Adding your vote and comments there helps our product team better understand user preferences and prioritize future updates.
Thanks again for helping us improve Xero!
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AU Payroll - Bulk update decimal points
Payroll template for employees have 6 decimal points. The bulk update pay rate only allows 2 decimal points with rounding, which make the pay rate incorrect.
There should be a setting that allow users to adjust decimal points to fit with each business set up.
3 votesHi Trang, thanks for sharing your feedback and experience with the new bulk wage update tool!
The tool is designed to help you update employees' regular earnings rates in bulk, for example when applying wage increments or Fair Work award rate changes. As you're aware, Fair Work base rates are set to two decimal places which is why you can only enter these to 2 decimals.
However, we understand that rates with 3 more more decimals can crop up in practice due to annual salary conversions or penalty rates (such as 1.25×, 1.5×, or 2.25×).
If you are managing percentage-based increments, a quick tip is that you can use the percentage rate option when applying the increase.
If you'd like a hand with your specific setup, please feel free to raise a case with our Xero Support specialists—they'll be happy to take a closer look with you! 😊
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AU payroll: Email employees once STP finalisation has been completed
It would be helpful to have a button to 'email employees' to let them know that the finalisation process has been completed
2 votesThanks for sharing this idea about emailing employees when their income statement is finalised.
I wanted to let you know that the ATO already have this feature in place. Since STP phase 2, the ATO handles this directly. When an employer finalises STP, the ATO automatically updates the employee's income statement to "Tax ready" and triggers a notification to the employee's myGov inbox (which sends an email/SMS alert depending on their myGov settings).
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New Timesheet Layout Improvements for Efficiency & Accuracy
LOVE the new timesheet layout screen team, looks great and clear to help!
It would be awesome to add a couple of different functions:
Add an arrow to either side of the page to switch to the next employee draft timesheet once your editing another employees. This would save so much time during updating rather than hitting save, exiting back to the main menu, and then clicking into the next employee.
When editing an employees timesheet, if there was a sidebar that showed that employees current leave requests that are upcoming or yet to be paid. Again making it seamless…
1 voteHi Kate, we appreciate your feedback on new Timesheets. This has been shared the with product team.
We don't accept ideas that have multiple request in one post. Please create separate ideas for each feature and/or area of Xero you'd like to see this developed so we can gauge support and keep users updated for individual concepts.
Just looking through existing ideas, there does already appear to be existing threads for save & next on timesheets, showing upcoming leave on timesheets, and recording TOIL to timesheets.
You can see the qualities of an idea on Xero Central.
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Payroll AU: Accrue Leave option for all Rate Types
When setting up new payroll items there is only the option "Accrue Leave for this Earnings Rate" on the "Multiple of Employees' ordinary earnings rate" and not " Fixed Amount" or "Rate per Unit".
When you have several ordinary earnings rates that are not multiples it's a problem as then leave is not accruing on the additional earnings rates.
To fix this all Xero needs to do is simply add the "Accrue Leave for this Earnings Rate" checkbox on all items. I have asked Xero repeatedly over the last 4-5 years to add this feature and they give weak "workarounds"…
2 votesHi Phil, thanks for re sharing this feedback with us.
While we don't currently have plans to build this exact feature, I wanted to share that it is already possible to accrue leave across multiple pay rates in Xero. This isn't a workaround—the system is designed to handle awards with multiple earnings levels or penalty rates.
Additionally, you can configure leave accruals at an overall rate rather than strictly at the pay item level. For instance, you can set leave to accrue at a fixed rate regardless of which pay item is used in the pay run.
If you’d like step-by-step help setting this up, please reach out to our support team by raising a case with our team from Xero Central. We’d be happy to guide you through the process!
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Piece rate
Piece rate be calculated separately to hours so you can enter more than 24 pieces in app and to include leave entitlements
1 voteHi Jessica, thanks for posting this. We'll need some more detail for your post to be considered a product idea.
This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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1 vote
Hi Sarah, thanks for posting on Xero Product Ideas.
We'll need some more detail for your post to be considered an idea.
Are you able to add some more context here on what you're looking for? This will help others in community know what they're voting for, and ensure we can get your idea to the right people in product for consideration.
If you'd like to update your idea, you can reply to this update and we'll re-review - See more details on the qualities of a good idea on Xero Central.
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Payroll Journal
Payroll Settings: Payroll journal Employer NIC postings allow incorrect selection of the net wages liability account. This makes the balance on net wages meaningless and therefore useless. Employer NIC and Employer's Allowance should always be posted to PAYE or NIC liabilities accounts.
The solution is to ensure that the drop-down does not offer net wages or any other inappropriate accounts.
Thank you.1 voteThank you for sharing this on the Product Ideas website.
We can see that you have since raised this with Xero Support, who identified that the issue was due to your payroll settings. While your payroll is working as designed, it is incredibly important to ensure the settings, as well as the expense and liability accounts are correctly set up prior to posting payroll.
If you need any further assistance with adjusting these settings, please don't hesitate to reach back out to our support team.
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Payroll Journal Errors.
When using the UK Salary Sacrifice scheme, the payroll journal incorrectly posts the gross deduction to Net Wages Liability. This means the balance on Net Wages is meaningless and therefore useless and, worse, because this deduction should be an expenses credit, the Balance Sheet and Profit & Loss are both incorrect.
The deduction can only be posted to a current liability account, so although I can divert the posting from Net Wages to a special liability account, I then have to use a manual journal every payroll to post it from liabilities to the Salaries expense account.
This is serious…1 voteThank you for sharing this on the Product Ideas website.
We can see that you have since raised this with Xero Support, who identified that the issue was due to your payroll settings. While your payroll is working as designed, it is incredibly important to ensure the settings, as well as the expense and liability accounts are correctly set up prior to posting payroll.
If you need any further assistance with adjusting these settings, please don't hesitate to reach back out to our support team.
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IR changes 12 Sep 2026
Kia ora Xero Payroll Team,
Inland Revenue has advised that Employment Information reporting changes will take effect from 12 September 2026, with a focus on improving data quality and supporting stronger validation rules in the future.
Are any updates or changes to Xero Payroll expected as a result of these EI reporting changes? If so, could you please provide details of any system updates, new validation requirements, or actions payroll administrators should be aware of?
1 voteHi Rachel, thank you for posting on Xero Product Ideas!
Xero Product Ideas is for customers to suggest new features, request enhancements, and vote on ideas to help shape the future development of Xero.
If you are looking for specific information or assistance regarding any potential issue, we recommend raising a case with Xero Support directly.
Inland Revenue (IRD) performed internal maintenance and updates over the weekend, during which IR Filings were temporarily unavailable. However, no changes or updates were required within Xero as part of this maintenance.
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Grrrrrr
That I need to pay an extra $41/month just to go from 1 employee per pay cycle to 2 is disgustinnnnnn'. More than double the subscription cost for something that is nowhere near more than double the functionality/productivity etc etc. UK Xero offers a per person charge, do better.
1 voteWe appreciate your feedback, this will be shared with our teams. We do not accept ideas about Xero pricing plans or plan structures and cannot make commitments to ideas of this nature.
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duplicate superannuation
We paid superannuation twice in 1x week. How does Xero propose to prevent this from happening in the future? Can we have a pop up screen that says 'already paid, are you sure you want to pay again?'
1 voteHi Jean, thank you for reaching out on the Xero Product Ideas platform! After reviewing your comments, we realise that your query relates to how current system settings work rather than a request for a new product feature.
We understand how confusing superannuation adjustments can be. Our Auto Super payment system is built with safeguards. Once a super accrual is included in a payment batch, Xero locks it so it cannot be accidentally processed a second time. We noticed you created a support case around a related topic.
If you ever need to make super payments manually outside of Xero, the system won't automatically know those transactions occurred. To keep your records accurate and prevent any confusion, we recommend manually marking those accruals as "Marked as Paid" inside Xero.
We want to make sure everything in your account is running smoothly and that you feel fully supported. If you'd like…
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Payroll AU: Re arrange earning rates pay runs and on timesheets
Be able to re-arrange the list of earing rates as viewed on pay runs and on timesheets
1 voteHi Matthew, thanks for sharing this with us.
It sounds like you're looking to have pay items listed in a specific order, such as alphabetically. Just a quick heads-up that you can already achieve this by configuring the display name in your pay item settings.
To help others in the community know what they're voting for and ensure your post can be properly evaluated as a product idea, we'll need a bit more detail. Could you please reply with some more information on what you're hoping to achieve?
See more details on the qualities of a good idea on Xero Central.
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New Pay Employees Screen Layout
New Pay Employees Screen - I do not like the new layout as it is not as visual as the previous one. Difficult to quickly identify status of a payrun. Brighter colours? Different layout or sorting options?
1 voteHi Nicole, thanks for taking the time to share your feedback regarding the new Pay Employees experience! We've passed your thoughts on visibility directly to the product team so they can review them as we continue making improvements.
In the meantime, we recently added filters to the layout to help streamline your workflow. You can now easily identify employee statuses, filter by pay frequencies, and set customised date ranges to get the exact view you need.
Thank you again for helping us shape the future of Xero!
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Payroll AU: How to process Contractor's super in Xero?
AU Contractor super payments
Just checking I have this correct or hopefully there is an easier way of processing. Contractors invoice and get paid. I have to manually calculate super. then put it thru as a non employee payrun for their super only? And have a separate payrun to employees?
1 voteHi Brigi, thanks for posting on the Xero Product Ideas site! You are completely right in your thoughts on how to process a contractor's super payment using xor payroll.
The Xero Product Ideas platform is specifically designed for sharing feature requests and feedback to help shape the future of Xero.
If you need assistance with how to use Xero, the best way to get support from our team is to raise a case directly with Xero Support through Xero Central. Our support team will be able to look into your account details and help you out right away.
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I had a new employee onboard but was not advised until today when I went to process payroll that our subscription limit was reached and I co
I had a new employee onboard a week ago but was not advised until today when I went to process payroll that our subscription limit was reached and I couldn't pay him.
Why does this alert not pop up when the employee is added, not when it's payroll time. Because our subscriber is not available, I'm now stuck waiting for my case to pop up in the queue instead of being able to call someone to rectify it straight away.
1 voteHi Teresa, thanks for posting on Xero Product Ideas!
I wanted to let you know this platform is a community forum dedicated to discussing and voting on feature requests and product improvements.
Raising a support case via Xero Central as you've mentioned is definitely the best way to get timely assistance with using Xero.
Regarding your query about employee limits: The monthly employee limit is based on the total number of employees paid within the calendar month, rather than total active employees.
If you need any further help with how Xero works, please feel free to raise another case with our support team.
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Payroll AU: Fix superannuation calling the payment "employee's contribution"
Fix batch superannuation report when it calls the payment "employee's contribution" when in fact its the company's contribution.
1 voteHi Stephen, thanks for reaching out and sharing your feedback with us!
We took a look into this, and currently within Auto Super and the associated superannuation reports, there isn't a field labeled as "employee's contribution."
We wonder if you might be looking at employer additional or employee additional contributions (such as salary sacrifice or voluntary contributions), which look a bit different based on the contribution type.
If we've misunderstood your feedback or if you're seeing this wording somewhere specific, we’d love to know! Feel free to reply with a few more details or a screenshot showing where this appears in your account.
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NZ Payroll - format figures on payslips to be two decimal points
Suggestion to format payslips in Payroll so that the earnings quantity and earnings rate are limited to two decimal points for ease of readability for staff.
2 votesHi everyone, thank you for sharing your feedback via Xero Product Ideas. Because this suggestion hasn’t gained much traction within the community, this post will soon be removed. Your feedback has been shared with the relevant teams. If this remains a high priority for your business, we recommend re-submitting the idea to see if it generates renewed interest from other members. Thanks.
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NZ Payroll - Notification when an employee is added or removed
Can we please have an automatic email notification to the subscriber when a organisation adds or removes an employee - This would be required for the purposes of updating billing when the ability to add additional employees for $4 takes place in September 2025.
1 voteHi Todd, thank you for sharing your feedback via Xero Product Ideas. Because this suggestion hasn’t gained much traction within the community, this post will soon be removed. Your feedback has been shared with the relevant teams. If this remains a high priority for your business, we recommend re-submitting the idea to see if it generates renewed interest from other members. Thanks.
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NZ Payroll - Xero Me: Display Company Credit Card Balances for Employees
It can be a dashboard view on the app.
1 voteHi Merilda, thank you for sharing your feedback via Xero Product Ideas. Because this suggestion hasn’t gained much traction within the community, this post will soon be removed. Your feedback has been shared with the relevant teams. If this remains a high priority for your business, we recommend re-submitting the idea to see if it generates renewed interest from other members. Thanks.
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