9 results found
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duplicate superannuation
We paid superannuation twice in 1x week. How does Xero propose to prevent this from happening in the future? Can we have a pop up screen that says 'already paid, are you sure you want to pay again?'
1 voteHi Jean, thank you for reaching out on the Xero Product Ideas platform! After reviewing your comments, we realise that your query relates to how current system settings work rather than a request for a new product feature.
We understand how confusing superannuation adjustments can be. Our Auto Super payment system is built with safeguards. Once a super accrual is included in a payment batch, Xero locks it so it cannot be accidentally processed a second time. We noticed you created a support case around a related topic.
If you ever need to make super payments manually outside of Xero, the system won't automatically know those transactions occurred. To keep your records accurate and prevent any confusion, we recommend manually marking those accruals as "Marked as Paid" inside Xero.
We want to make sure everything in your account is running smoothly and that you feel fully supported. If you'd like…
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Payroll AU: How to process Contractor's super in Xero?
AU Contractor super payments
Just checking I have this correct or hopefully there is an easier way of processing. Contractors invoice and get paid. I have to manually calculate super. then put it thru as a non employee payrun for their super only? And have a separate payrun to employees?
1 voteHi Brigi, thanks for posting on the Xero Product Ideas site! You are completely right in your thoughts on how to process a contractor's super payment using xor payroll.
The Xero Product Ideas platform is specifically designed for sharing feature requests and feedback to help shape the future of Xero.
If you need assistance with how to use Xero, the best way to get support from our team is to raise a case directly with Xero Support through Xero Central. Our support team will be able to look into your account details and help you out right away.
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I had a new employee onboard but was not advised until today when I went to process payroll that our subscription limit was reached and I co
I had a new employee onboard a week ago but was not advised until today when I went to process payroll that our subscription limit was reached and I couldn't pay him.
Why does this alert not pop up when the employee is added, not when it's payroll time. Because our subscriber is not available, I'm now stuck waiting for my case to pop up in the queue instead of being able to call someone to rectify it straight away.
1 voteHi Teresa, thanks for posting on Xero Product Ideas!
I wanted to let you know this platform is a community forum dedicated to discussing and voting on feature requests and product improvements.
Raising a support case via Xero Central as you've mentioned is definitely the best way to get timely assistance with using Xero.
Regarding your query about employee limits: The monthly employee limit is based on the total number of employees paid within the calendar month, rather than total active employees.
If you need any further help with how Xero works, please feel free to raise another case with our support team.
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Payroll AU: Fix superannuation calling the payment "employee's contribution"
Fix batch superannuation report when it calls the payment "employee's contribution" when in fact its the company's contribution.
1 voteHi Stephen, thanks for reaching out and sharing your feedback with us!
We took a look into this, and currently within Auto Super and the associated superannuation reports, there isn't a field labeled as "employee's contribution."
We wonder if you might be looking at employer additional or employee additional contributions (such as salary sacrifice or voluntary contributions), which look a bit different based on the contribution type.
If we've misunderstood your feedback or if you're seeing this wording somewhere specific, we’d love to know! Feel free to reply with a few more details or a screenshot showing where this appears in your account.
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AU Payroll - Bulk update decimal points
Payroll template for employees have 6 decimal points. The bulk update pay rate only allows 2 decimal points with rounding, which make the pay rate incorrect.
There should be a setting that allow users to adjust decimal points to fit with each business set up.
3 votesHi Trang, thanks for sharing your feedback and experience with the new bulk wage update tool!
The tool is designed to help you update employees' regular earnings rates in bulk, for example when applying wage increments or Fair Work award rate changes. As you're aware, Fair Work base rates are set to two decimal places which is why you can only enter these to 2 decimals.
However, we understand that rates with 3 more more decimals can crop up in practice due to annual salary conversions or penalty rates (such as 1.25×, 1.5×, or 2.25×).
If you are managing percentage-based increments, a quick tip is that you can use the percentage rate option when applying the increase.
If you'd like a hand with your specific setup, please feel free to raise a case with our Xero Support specialists—they'll be happy to take a closer look with you! 😊
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AU payroll: Email employees once STP finalisation has been completed
It would be helpful to have a button to 'email employees' to let them know that the finalisation process has been completed
2 votesThanks for sharing this idea about emailing employees when their income statement is finalised.
I wanted to let you know that the ATO already have this feature in place. Since STP phase 2, the ATO handles this directly. When an employer finalises STP, the ATO automatically updates the employee's income statement to "Tax ready" and triggers a notification to the employee's myGov inbox (which sends an email/SMS alert depending on their myGov settings).
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Payroll AU: Remove SMS verification for payday super
Xero should get rid of SMS verification for Payday Super.
We are already logged in, but if you insist on extra verification use the same method as we use to sign in (I use an authenticator app).
Mobile reception is appalling in a lot of Australia and SMS don't reach us when overseas.
We want to comply with ATO regulations and this stupid SMS system is preventing us doing so.
There is no valid reason why Xero insists on SMS verification.
Superchoice have given me a written assurance that they do not insist on it, and don't recommend it.4 votesHi Peter, thank you for sharing your feedback on Auto super approval.
We know how important flexibility and security are when managing auto super payments. We can see several product ideas have been posted around alternative approval methods, such as using email verification codes, approving via Xero Verify, or implementing voice-automated approval.
To help us gauge demand and keep all relevant feedback together, we recommend searching for and voting on one of those existing product ideas. Adding your vote and comments there helps our product team better understand user preferences and prioritize future updates.
Thanks again for helping us improve Xero!
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AU Payroll - Stop Forcing Unreasonable Employee Tier Jumps
Idea
Xero should allow Australian businesses to add extra payroll employees individually, or in much smaller increments, instead of forcing unreasonable jumps between employee tiers.
Our specific situation is with the Ultimate plan. We have moved from 20 to 21 paid employees, which means we are being forced from Ultimate 20 to Ultimate 50. A business that pays 21 employees in a month should not be forced onto a plan covering up to 50 employees. That is a 30-person capacity jump triggered by one additional paid employee.
We are not objecting to paying more as our business grows. We are…
1 voteHi Lawrence, we understand that price and what's encompassed in your plan is a significant consideration for any business.
Thank you for your feedback here, this will be shared back with our teams internally.
However, we do not accept ideas about Xero pricing plans or plan structures as we cannot make commitments to ideas of this nature.
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Payroll AU: Accrue Leave option for all Rate Types
When setting up new payroll items there is only the option "Accrue Leave for this Earnings Rate" on the "Multiple of Employees' ordinary earnings rate" and not " Fixed Amount" or "Rate per Unit".
When you have several ordinary earnings rates that are not multiples it's a problem as then leave is not accruing on the additional earnings rates.
To fix this all Xero needs to do is simply add the "Accrue Leave for this Earnings Rate" checkbox on all items. I have asked Xero repeatedly over the last 4-5 years to add this feature and they give weak "workarounds"…
2 votesHi Phil, thanks for re sharing this feedback with us.
While we don't currently have plans to build this exact feature, I wanted to share that it is already possible to accrue leave across multiple pay rates in Xero. This isn't a workaround—the system is designed to handle awards with multiple earnings levels or penalty rates.
Additionally, you can configure leave accruals at an overall rate rather than strictly at the pay item level. For instance, you can set leave to accrue at a fixed rate regardless of which pay item is used in the pay run.
If you’d like step-by-step help setting this up, please reach out to our support team by raising a case with our team from Xero Central. We’d be happy to guide you through the process!
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