Clients - Keep client phone numbers searchable and allow optional country code
I noticed this morning that country codes have been added to all phone numbers, and the formatting of phone numbers has been affected accordingly. The issue with this, is we use the search function to quickly search for a client's phone number when a client calls us to see who is calling us. The formatting of the number has been removed, previously we had saved numbers as 04 11 111 111 and now the formatting is +6111111111 which makes quickly searching a number more difficult and not as quick. Please remove the requirement for the area code, or make it optional and remove the formatting requirement.
Additionally, I noticed that numbers we had saved in Phone instead of Mobile in the contacts section, have now automatically been moved to Mobile. The reason we had these numbers saved in Phone instead of Mobile is because the mobile field is not searchable. Again this makes it difficult when we are trying to locate a client calling us to see who is calling.
Please revert back to the previous way phone numbers were entered, retaining formatting. There is also no information advising of this update, as there are other cosmetic changes to Xero that appear today (for instance, there is now gride lines after each relationship which appears strangely).
Jacqui Tanner
shared this idea
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Naomi Freckleton
commented
Please revert this back or make it not required. I appreciate what XPH is trying to achieve however it is causing inefficiencies and data discrepancies
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Rosemari Rossi
commented
Can we please have the phone number for clients searchable again. Now that you have updated to include country codes, XPM no longer finds the phone number when either searched in Client List or the quick search option.
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Natasha De Andrade
commented
I agree and raised this same issue with support and was told to report as a suggestion. Seeing that you have you have my vote to revert it back to the original format. With regards to the searching that would make sense as to why I can't find client numbers when searching anymore. Xero why do you make unnecessary changes and make the system unfunctional?