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Practice tools

Customer ideas for managing your practice, staff, clients, tax preparation and workpapers on Xero.

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17 results found

  1. One thing that's particularly frustrating to me about the new UI is the non-collapsible view for relationships. We have clients that are part of big groups with lots of relationships, and it now looks very cluttered, and quite annoying when we have to scroll down.

    Please restore the drop-down view (and change back to the smaller font too) 🙏

    10 votes

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    1 comment  ·  Clients  ·  Admin →
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  2. Returns Management User Interface (UI) - "All" Tab Improvements/Customization

    To improve handling returns by adding bulk selection and status update functionalities on the "All" tab of the Returns Management interface. Also, suggesting having a customizable UI to best fit our workflow preference.

    Key Features:

    Action Buttons
    - Located in the table header, these buttons perform bulk actions such as "Approved", "Out to Sign", and "Sign". They remain disabled unless one or more return items are selected.

    Checkbox
    - Each return item has an associated checkbox to allow selection. By default, these checkboxes are unchecked.

    Select All / Deselect All
    -…

    40 votes

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  3. To have a "history" tab on a client that would show when someone has made a change to something (an address, a phone number/client details) along with who would have archived a client on the system.

    The history tab would be a great aspect for support hub team members so they can ask that person if there is an issue or to see a date and time that this has happened to then liase with the client.

    8 votes

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  4. Classic Workpapers - the Ability to export workpapers to pdf in Bulk. In preparation for the end of the classic workpaper, so that we can upload to our document management system for future reference and audit requirements.

    6 votes

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  5. The option to remove permissions from a client has gone with the new Staff experience.

    When removing access permissions for staff, you can now only edit their permissions and when you select the "No Access" Option under organisation access and the Payroll option disappears. Applying this does not remove payroll admin permissions, so when you want to remove a team members access to a client you have to action the permission update twice.

    The new experience was supposed to simplify the staff management, not add more steps!

    3 votes

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    0 comments  ·  Staff  ·  Admin →
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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  6. We have individual clients' display names set as "Joe Bloggs", not "Bloggs, Joe", so they look sensible on their tax returns etc.

    But this means that when you see an on-screen list of Tax Payments Waiting Approval, or if you display or print a report, the individual clients show up in order of their FIRST names which is not logical and can make it difficult to find them on the list. This is also a problem with the reports.

    The report field "Client" gives you the "display name" for individuals and the "name" for non-individuals, so all the individuals are…

    2 votes

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  7. When a client's VAT Return is approaching, it would be great if Xero were able to issue an email notification to the client to alert them to the upcoming date by way of an email reminder. We would like to be able to send auto-notifications to clients about upcoming VAT Returns dates, reminding them to provide us with all the details/info in advance. We already send manual emails, but some clients take a number of reminders before they actually send us the information required, so having this automated would save time.

    2 votes

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    0 comments  ·  Clients  ·  Admin →
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  8. I’ve noticed that following the recent update to the Partner Hub, tax returns are being automatically added to Non-Compliance jobs and flagged as “ready to start” within in the job, with a start date of 01 Jan 0001.

    This is causing confusion for staff, particularly because many of these returns are not linked to tax jobs and are instead appearing under corporate secretarial, superannuation, and BAS jobs.

    When opening the return, the only prompt is to select the year and add it to the workflow.

    As a result, we now need to manually check each job to ensure a return…

    2 votes

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  9. Currently only administration level can import disbursements and such things. To give a staff member access would mean they also receive access to staff details and such things. Disbursements, especially bulk disbursements, is a task that is not and should not be done by upper management, to limiting access to them is problematic.

    1 vote

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    0 comments  ·  Staff  ·  Admin →
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  10. Now that XPM includes the industry classification on the client record, it would be great to be able to generate a report using this field. This would enable us to extra data to easily see which partners have which industries they look after.

    1 vote

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  11. It's great that XPM now has standard fields for Date of Death, additional email addresses (on the client file) and additional physical addresses, however, we cannot run a report to show those fields.

    1 vote

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  12. Add the end date column into Recurring jobs view so that you see the jobs that are not active and sort by that column. The job may have a current next date but it has actually been ended with an end date and you cannot tell from the main view without clicking into the job.

    1 vote

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  13. When the label 2 of an ITR is prefilled, I want to be able to detail or write a breakdown of what that allowance amount consist of from the client's STP income statement. e.g.
    - Laundry ###,
    - Motor vehicle ###,
    - Telephone ###

    at the moment the function just inputs the total allowance figure shown in prefill

    1 vote

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  14. We need a centralised user management solution for add-ins/apps. What is in place now is too unwieldy once you have more than a few clients. Apps are an important part of the Xero proposition and add tremendous value to the platform. The solution would allow clients and practices to manage users across Xero and the apps enrolled for, which would save significant amounts of time and be much more efficient than what is in place right now i.e. having to set-up users indivdually in each app.

    1 vote

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  15. Our understanding is that it should not be necessary to amend the year-end date at Companies House in order to file an accounting period that falls within −7/+7 days of the year end, as doing so would constitute an extension of the accounting period, which we would prefer to avoid.

    At present, Xero does not support this scenario, nor does it offer an alternative recommended approach. It would therefore be helpful if Xero could address this limitation.

    The only workaround we can see available is to change the year-end date to the 30th or 31st where it is not already…

    1 vote

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  16. Develop a booking calendar that integrates with our XPM client database. At the moment we have to run two different databases for the same information, to schedule bookings for clients with accountants/block out time for jobs.

    1 vote

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  17. Currently the practice entity Xero blue file cannot be linked to a 'client' within the client list under the practice. This means users are unable to generate a workpaper pack for the practice.

    Our Practices need to be compliant too, if we are unable to use workpapers within the system, we have to find another solution for our workpapers

    There needs to be the ability to link the practice organisation to an entity within the client list.

    1 vote

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