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The holdup for this was new invoicing, that is what we were told.
What is the holdup now?
May 2022 was your first response to this issue, over 4 years to give us a function we have been needing desperately.

Very basic functionality that would minimize workarounds and contact proliferation, needed update

Multiple contacts per customer, multiple delviery addresses per customer.
DECADES of asking for this basic real world stuff.

WE SEE YOU adding AI ****

WE SEE YOU giving away free coffee machines to new signups.

Joke.

No Mater what they say they will ever implement the feature, this request is over 12 yeas old!! it now has 1358 supporters. what more do we need to do to get it through to Kelly we want this. they have this capabilities for purchase orders. so how hard can it be to apply it to invoices!!. i am constantly looking for alternatives to Xero.
will post on here when i find an alterative so we all can move.

I hope you get this functionality soon, it is critical for dealing with most supermarkets in South Africa. Due to our product being perishable, we have to deliver directly to stores and invoice to the head office. Thank you

Hello Xero Support,

I would like to suggest an enhancement to the customer contact feature for better management of email addresses. Many customers use different email addresses for specific purposes, such as one for receiving tax invoices and another for account statements. Currently, this creates an issue when using the "Send Statement" feature under the Sales Overview, as it can’t send statements to all customers at once when their default email address is designated for tax invoices only.

It would be helpful to have the option to nominate different email addresses for specific purposes (e.g., "Tax Invoice," "Account Statement," etc.) within the customer contact details. This way, users can ensure that tax invoices are sent to the correct address, and account statements go to the appropriate one, streamlining communication and preventing the need for manual email updates.

This functionality would improve the "Send Statement" feature, allowing users to send customer statements in bulk without the risk of sending them to the wrong email address.

Thank you for considering this suggestion!

Add multiple delivery addresses under one customer name for drop shipping.

This is the most limiting feature in Xero. We have multiple clients with multiple delivery addresses. Only being able to save one delivery address per client is an antiquated, limiting feature and very close to enough of a reason to leave Xero.

Some customers have more than one location, allow multiple delivery addresses that can be chosen when raising a sales order.

I made the move from Xero to MYOB accumatica because of this reason about 2 years ago! crazy to see that it still hasn't been resolved.

And AI, so much AI. Which is just what you want in an accounting package.
Will likely be moving at the end of this financial year. Xero has demonstrated time and again that it does not care what we ask for, no matter how long we ask for it.

@Amy Neville - MYOB has had this feature years. We moved away from MYOB to Xero, but the lack of this feature is driving us up the wall. We're considering a move to another platform in the next FY.

With over 1347 votes, this feature has been one of the most requested ideas on this board for years. To receive an email update yesterday saying "This quarter, we delivered 75 of your most-requested product ideas" and not include it has been a wake up call. All they keep prioritising is "visual clarity" and widgets.

Does MYOB offer the ability to do this as thinking of moving to them. Many things Xero do not offer that other platforms do.

Sage Business Cloud Accounting has this and you can convert your data from Xero to Sage using www.cloudconvert.co.za for free

Odoo is much more affordable and seems to have a solution on this. Do share what is the outcome.

Richard, just about all of them!

I am totally fed up with it and would like to move away - does anyone know what other accounting packages have this function as standard?

@kelly Munro

You advised I n July 2025 this is progressing.

I would like to highlight that this is not progressing inline with XERO’s mission statement and strategy.

For those who are not familiar with the mission statement and strategy, in summary it is

* Purpose-Driven: The core mission is to improve the lives of small business owners and their communities.
* Vision: To be the most insightful and trusted small business platform.
* Strategic Focus (through FY27): Xero focuses on three "Jobs to be Done" (Accounting, Payments, and Payroll) in three key markets: Australia, the UK, and the United States.
* "Your Business Supercharged": The company's brand platform focuses on helping businesses gain control and support.
* Values-Driven: Xero operates on four key values: "Make it beautiful" (creating customer-loved experiences), "Make it happen" (moving fast on the right things), "Make it human" (empathy and inclusivity), and "Make it together" (collaboration). 
There are a number of KEY REQUESTS BY USERS that are not being actioned, that meet the current strategy.

As a USER and a SHAREHOLDER, this is extremely disappointing.

WE NEED A DATE ADVISING WHEN THIS WILL BE COMPLETED IN FULL.

By not implementing this feature... only hurts Xero users and Xero.
Most normal businesses (B2B) must track multiple addresses, and contacts per address like an ERP. Corporate accounts that have franchise models, multiple subaccounts, will say.... “Please perform these tasks or sales for each location”, not just the corporate office location.

To improve sales, communications and logistics a sound business will need this feature to be implemented to capture the transactions effectively.

Meantime, Xero will remain very narrow focused business with their self-limiting feature sets. Many competitor platforms have this feature as business as usual.

Personally, I do not and cannot wrap my head around why Xero would not want this feature to be a priority.

Gees….

Don't get bogged down with their rubbish about complexity!!! we all ready have this function in purchase orders. we can get the ordered items delivered to a new address every time we create a new one with the same supplier record.
it is not hard to implement Xero just do want to give us this functionality.
it is not financially worth bring in this function. Sage accounts has always had this function!!! so i will be looking at some of their new products.