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Contacts & documents

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  1. We have dozens of parent companies with underlying subsidiaries who place separate orders for separate locations, all under the parent company's credit line/name. These all split into different contacts in Xero when they come in from our order processing system. We need Xero to support hierarchies/parent-child relationships/nested orders, so that all purchases can be aggregated to the parent company, both for tracking overall credit use and for sending consolidated statements that include all purchases from all "children". We work with BigCommerce who has a BundleB2B feature that allows these kind of parent-child hierarchies on the client-facing side, but we can't…

    25 votes

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     ·  9 comments  ·  Contact  ·  Admin →
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  2. Can we have a setting to enable the status section of the Xero destination tab to enable the user to select the status for all documents to be either - draft, awaiting approval or awaiting payment. this save time in having to select this each time a document is uploaded.

    7 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  3. The ability to bulk archive Contacts via exporting a CSV, deleting contacts and then re-importing those that should stay.

    6 votes

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  4. Being able to see a map with the location pins for each customer and sort them by the various Xero groups, would be invaluable. This would enable us to easily visualise our national/global coverage to help better understand regional product usage. As a business that provides products to public locations, it would also be an efficient way to reference existing installations near to new enquiries for them to reference.

    1 vote

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    1 comment  ·  Contact  ·  Admin →
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    Sorry for my delayed response and appreciate the additional context of your idea here, Luke. Being open this isn't something we have plans around right now, but it would be great to see the interest grow from others in community.

    We'll make sure to share any updates if anything more visual like this is planned.

  5. Ability to show customer credit limit on the landing page of a GROUP (In this instance Credit Client)

    Purpose - Users can easily see the credit limit along side the contact name and the headers "You Owe" and "They Owe" Providing a snap shot to avoid the need to click into each individual account to check their credit limit.

    7 votes

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  6. Have an area in the contact card to opt out of the remittance advice for that supplier. This will save the time in unticking suppliers that never want remittance advice every time a batch payment is made.

    2 votes

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  7. Add default options for bill due dates within the supplier rules:
    - end of current month (based on invoice date)
    - end of next month (based on invoice date)

    9 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  8. Please automatically remove archived contacts from any previous groups, or show those groups on the archive page. the new group invoicing keep including archived contacts and showing errors. the only way to remove people from groups is to restore them, remove them from groups and the archive them again. with over 1100 contacts this is a mammoth task and one i don't have time for. it was all working fine before you changed to new invoicing, you made the problem, you should make the solution.

    9 votes

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  9. Should be able to filter by duplicate items so you can quickly go through "duplicates" and then get on with the ones that aren't duplicated

    17 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  10. I find it very easy to accidentally drag and drop folders into another folder in the documents list and then it's gone before you even notice which folder it was or which folder it got dropped into. Please please please add a pop-up query when a folder is dropped into another folder - "do you really want to do this?"

    3 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  11. Currently Hubdoc rounds unit prices to two decimal points, despite Xero itself allowing multiple. Invoices where we record units/unit price are unable to be correctly recorded in Hubdoc due to this errant rounding.

    12 votes

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     ·  4 comments  ·  Hubdoc  ·  Admin →
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  12. Make a force sync button from Xero to Hubdoc.
    E.g. adding a new account in Xero takes a while for it to eventually show in Hubdoc.
    Unless you have to disable and reactivate the Xero-Hubdoc link

    Why not a button, that just 'force sync' the new chart of accounts into Hubdoc?

    29 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  13. Sales Tax exempt form management in the U.S.A. Currently every year we have to manually ask and upload customers sales tax exempt certificates and update their tax status so we charge or don't charge sales tax. Would be nice to have a some sort of system where the customer is notified once a year and self uploads their tax exempt certificate which is linked to thier contact information. This would save alot of hours.

    3 votes

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  14. A way to mark contacts as " preferred suppliers",( traffic light colours?) and a way to attach a document to this contact such as a hire agreement/ contract/ agreed rates/insurance documents etc.

    6 votes

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    0 comments  ·  Contact  ·  Admin →
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    Interesting idea around being able to mark suppliers as preferred, Catherine. It'll be good to get an understanding of the interest in this here.

    In terms of contracts, you can currently upload files to a contacts record which is where you could upload any contract, hire agreements, rates etc.

  15. It's maddening having to sign in to Hubdoc so many times when I'm only using it sporadically throughout the day

    49 votes

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     ·  3 comments  ·  Hubdoc  ·  Admin →
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  16. Files added to contacts - can we please show date against when each file is added to a contact ? Add a column to the attached screen to show Date Added

    10 votes

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  17. Force Hubdoc to move documents into review. Often there is a document that has failed, and despite the price, supplier, date, etc, all being clearly visible in the document, it still fails. After filling in all the details I would like a way to 'force' it into review so I can leave it ready in the list to look at. Either this or give a valid reason why it has failed. Often almost identical documents fail or go into review for no reason

    9 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  18. Hubdoc. Options to post to Xero are Purchase, Spend money, Invoice (AP) and credit note.
    Can we have a received money option as well please so that I can enter say bar takings from an end of day till report straight to the Tills cash reconciliation report.?

    57 votes

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    9 comments  ·  Hubdoc  ·  Admin →
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    Hi team, we appreciate the interest from you all in this idea and sharing how this feature would be beneficial to your processes.

    Being upfront the position of this idea has not changed since our update last year and we want to be honest that there are no plans to develop the ability to post receive money transactions in Xero from Hubdoc.

  19. A number of overseas entities, may be registered to charge GST to AU customers, particularly if they are selling digital services into AU. Many of these entities are registered with an ARN (ATO Reference Number), rather than an ABN.

    If registered with an ARN, they can charge GST, however the recipient of the service cannot claim the GST credits.

    For Xero users, it would be great to be able to include the ARN as part of the contact record - ideally in the ABN field, and potentially with a checkbox to indicate that this is an ARN instead of an…

    15 votes

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     ·  2 comments  ·  Contact  ·  Admin →
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  20. You should be able to use autosync to publish multiple document types in Hubdoc. Dext can do this.

    8 votes

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