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381 results found

  1. Why can’t we simplify the process of submitting and reconciling remittances from suppliers using a "receive money transaction" in Xero? Currently, when we receive a remittance through Hubdoc, we must manually change it to 'receipt' before submitting it. This creates an invoice draft in Xero, which we end up deleting as it serves no purpose, leaving the remittance stuck in Hubdoc. This process is inefficient and doesn’t make sense. We want to phase out Hubdoc, but it's currently the only place where we can store remittances. Ideally, Hubdoc should communicate directly with Xero, identifying the file as a remittance for…

    5 votes

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    2 comments  ·  Hubdoc  ·  Admin →
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    Thanks for sharing your idea here, Kelly. We don't have any plans for adding the ability to receipt remittances from Hubdoc to Xero in the short term, but we'll gauge the interest from the community in this, here.

  2. I wonder if it is possible to implement the following simple change to Hubdoc. Currently, when an invoice is downloaded from Hubdoc, the file name is complied as <supplier name><date><amount>. It would be much better to replace <amount> with an invoice number. It often happens the payment batches are being sent to authorisers outside Xero, so an ability to provide a list of sorted files would be great. It also makes an invoice search outside Xero much easier.

    1 vote

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  3. Naturally, when emailing in invoices and receipts, we end up with extraneous items in the Docs Pane on the left hand side. To delete these, we currently only have a small 'delete' button in the far top right corner, followed by a confirmation message in the centre of the screen.

    It'd be great if the UI was updated to have either:
    - a delete button closer to the Docs Pane on the left hand side
    - some right click functionality, to allow us to delete documents
    - some keyboard shortcuts to allow us to process these items much quicker

    I…

    3 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  4. If we cannot put a warning against the bad payers, surely it cannot be that hard to be able to change the customers business names into another color (Red) So when you search or create a new invoice, alarm bells will ring and hopefully avoid more loss

    8 votes

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    1 comment  ·  Contact  ·  Admin →
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    Hi Todd, have you seen credit limits? These will allow you to set a limit to how much spending a customer can make with your business. When they reach that limit you can also choose whether to restrict invoicing for that customer. This may help with the scenario you're noting here.

  5. When you try to add a new bank account to a contact, Xero only accepts numbers and hyphens in the field. Spaces are not accepted.

    All invoices issued by Xero have the issuer's bank account on the invoice formatted with separating spaces between the number blocks.

    So when entering a new contact, I can't just copy-paste the bank account number from the invoice that was created by Xero because the format of such number doesn't comply with the formatting in Xero contact section. Every time it has to be manually edited by all the thousands of Xero users.

    It would…

    4 votes

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     ·  0 comments  ·  Contact  ·  Admin →
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  6. Bulk archive option for any contact either supplier and customer with no activity after 2 years or at least being able to run a report for the same inactivity (Smart list does not offer the options needed)

    66 votes

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     ·  16 comments  ·  Contact  ·  Admin →
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  7. Increase functionality of Hubdoc App to be able to process (i.e. code) receipts in the same way you can on the Hubdoc website

    27 votes

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     ·  5 comments  ·  Hubdoc  ·  Admin →
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  8. I just started using this program and the ability to close the left-hand menus is needed, at minimum the ability to adjust the column width.

    When the "Folders" and "Docs" menus are both open constantly with no way of adjusting them, I lose almost 1/2 the screen.

    The webpage is basically broken up into 4 columns, yet there is no way to adjust any of them for a better user experience or easy viewing of documents. Currently it is impossible to view all of the information needed for individual docs without moving the document around a bunch. It's a very…

    3 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  9. In Xero, under All contacts, would be great if we & please add had more columns or choices to add certain column of attributes of the contact showing if they are in a group, and possibly a last action date of last transaction, so that any can be easily Archived, when they haven't been accessed in a long while. Thanks!

    35 votes

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     ·  8 comments  ·  Contact  ·  Admin →
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  10. Produce a report in Hubdoc that tells you how many invoices are processed in a month

    2 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  11. In files, previewing a PDF that has been uploaded or sent to files will not work for many chrome users.

    Upon opening in files, it gives the error "This file can't be previewed with this browser."

    This occurs if the user has google chrome, and has google chrome set to "Download PDFs" instead of "Open PDFs in Chrome."

    Many people have chrome set this way. Other sites have somehow managed to make their PDF preview still work...hopefully Xero can implement this. The current setup makes it very hard to review uploaded files when they are in PDF format, as they…

    9 votes

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    7 comments  ·  Documents  ·  Admin →
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    Thanks for the detail in your last message, Carlo. We appreciate some users may expect this to work differently, however as you have noted the files preview for PDF's is driven by the browser settings.

    If you're finding your PDF's download rather than being able to view them in your browser we would recommend looking at your browser settings to make sure the option to view in browser has been selected (as per the screenshot you shared).

    Being upfront this is not behavior that we're looking to change in the near future.

  12. There are three documents that we are often chasing clients for as accountants in order to do accounts or self assessments -
    - Loan statements which show the year-end balances and the interest amounts (for example on the bounce-back loans).
    - Bank statements which show the year-end balance to check the accounting software pulled in all the data correctly.
    - Mortgage Interest statements (for self-employed clients who work from home or landlords on their self-assessments).

    We do ask the clients for these, but it's often difficult and very time-consuming for the client to get hold of (and sometimes they just…

    2 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  13. Add a running total column for outstanding invoices/bills in contact activity.

    4 votes

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    2 comments  ·  Contact  ·  Admin →
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    Thanks so much for taking the time to share this idea with us Pras 🙂

    We can see it would be helpful to have Xero automatically calculate the net amount between invoices and bills for the same contact.

    We’ve now moved your idea to Gaining Support so other customers can add their vote and share how this would help their workflow too. This helps our product team better understand the level of interest and impact.

    We really appreciate you raising this with us, and we’ll keep you updated if there’s any progress to share.

  14. Some supplier invoices don't have a currency on them eg USD and Hubdoc enters the base currency of the organisation eg NZD - if you could assign a currency to a supplier, it would avoid having to manually change the currency on each invoice

    3 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  15. It would be fantastic to attach more than one file when publishing from Hubdoc to Xero! Often bills come with supporting documentation, such as contracts and/or receipts. It would be great to be able to attach these, as well as the original bill to be published.

    Thanks!

    81 votes

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     ·  5 comments  ·  Hubdoc  ·  Admin →
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  16. When setting up a contact, it would be useful to be able to add a new tracking category directly in the contacts screen. If I forget to add a new tracking category to my existing list first and go to add a new contact then the tracking category isn't there. I then need to change menus in order to set up the tracking category and then go back and edit my contact to include it. I think it would be a good feature.

    4 votes

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     ·  1 comment  ·  Contact  ·  Admin →
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  17. Be able to set up default coding for the Document Type to always be Receipt, and Document Status to always be Awaiting Payment. This at present isn't possible within Hubdoc.

    14 votes

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     ·  3 comments  ·  Hubdoc  ·  Admin →
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  18. Can Hubdoc extract the invoice reference or job reference from an invoice and add that as a job tag. Would be very useful when the invoice is on-chargeable to a project, especially when there are multiple projects/jobs on the go. E.g. building industry type jobs.

    7 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  19. Ensure that the branding theme that is assigned to a customer is used to send POs, statements, credit notes, quotes etc ... not just invoices.

    9 votes

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     ·  4 comments  ·  Contact  ·  Admin →
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  20. Xero app - Adding a Receipt - check if image/s are fully uploaded before the Save button is enabled/allowed or run a check when the Save button is selected and if image/s are not fully uploaded alert user to wait.

    Xero app - Adding a Receipt - auto compress images larger than x size.

    The Xero app is incredibly slow when uploading images eg; receipt scans. These are not expenses, the expense app works differently and is much faster but I can't use it for business receipts as they are not 'claims'. It has become slower each time I've upgraded…

    1 vote

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     ·  0 comments  ·  Documents  ·  Admin →
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