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Contacts & files

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403 results found

  1. Make a force sync button from Xero to Hubdoc.
    E.g. adding a new account in Xero takes a while for it to eventually show in Hubdoc.
    Unless you have to disable and reactivate the Xero-Hubdoc link

    Why not a button, that just 'force sync' the new chart of accounts into Hubdoc?

    25 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  2. 2 decimal places in Hubdoc is not enough. It must match Xero's 4 decimal places.

    I have had to stop recommending Hubdoc to businesses that use item/inventory functions in Xero. Many businesses buy and sell products to the 4th decimal place. When you are dealing with large numbers 2 decimal places are significant. Users have become frustrated with having to do rounding line items and other fixes just to ensure the correct total price/quantity is captured in Xero.

    25 votes

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     ·  10 comments  ·  Hubdoc  ·  Admin →
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  3. Search function or the ability to sort through documents in Hubdoc by supplier or amount etc

    25 votes

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    5 comments  ·  Hubdoc  ·  Admin →
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  4. It would be great to look down the list of files in the Xero Files inbox and see a thumbnail image of what the PDF is, so that non-relevant ones or replicas can be deleted in bulk.

    When files are forwarded, often the attachment is loaded to the inbox along with multiple other files which turn out to be logos from the email signature, and it is time-consuming to have to open every file to find out whether it is relevant or not, and delete individually.

    24 votes

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    3 comments  ·  Files  ·  Admin →
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    Thanks, Carol for submitting your idea.

    We've reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  5. Increase functionality of Hubdoc App to be able to process (i.e. code) receipts in the same way you can on the Hubdoc website

    24 votes

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     ·  4 comments  ·  Hubdoc  ·  Admin →
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  6. It would be great if you could view the contact name and primary person when searching contacts, not just the contact name.

    24 votes

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    9 comments  ·  Contact  ·  Admin →
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  7. Users can scan their invoices via mobile app when they don’t have an internet connection.

    Purpose: To make sure that the invoices/documents didn’t get lost in the Hubdoc app when the internet connection is intermittent.

    24 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  8. We publish a large quantity of bills from Hubdoc to Xero. To implement a purchase order system we will need to be able to link these bills from Hubdoc to Purchase orders created in Xero. Otherwise Hubdoc is not really of use to us and will make the work load more.

    23 votes

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     ·  4 comments  ·  Hubdoc  ·  Admin →
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  9. To make users able to see repeating invoice details from Contact record.

    Purpose: To make users jump into active repeating invoices easily, and to minimise the risk of setting up duplicate repeating invoices for the same contact.

    22 votes

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     ·  3 comments  ·  Contact  ·  Admin →
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  10. To be able to 'pin' a note t the top of the client profile to see a note clearly.

    This note will continue to stay at the top of their activity to view easily.

    21 votes

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    1 comment  ·  Contact  ·  Admin →
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    Hi team, we appreciate the interest in being able to pin contact notes so these show more prominently.

    Right now, as you may be aware there is a Notes field (separate to the Files & Notes on a contact s record). This is within the Contact Information section when adding or editing contact details.

    Information you enter here will be shown on the Contact main page to the right side of the screen and can be edited as needed

    Being open we don't have plans for enabling the ability to pin a note on a contact at present but will continue to track the interest in this through the community. Thanks

  11. Could the 'overview' page of the contact show all the contacts/persons associated with a Contact Account, not just the 'first' one?
    We have 2 or 3 contacts/persons on most of our accounts, it would be nice to be able to see their names/emails on the company overview page, rather than having to click into 'Edit' to find these details.

    21 votes

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     ·  6 comments  ·  Contact  ·  Admin →
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  12. Need a better user management/access experience in HubDoc. Currently the practice user who set up the Hubdoc account needs to invite all other practice users into the client. Would it be possible to merge the Hubdoc access into the Xero HQ access or replicate the HQ access system in HubDoc.

    21 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  13. Ability to add client logos in contacts. Use for thumbnails there and in Projects. Would demonstrate partnership with them when used in communications and emails.

    21 votes

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     ·  8 comments  ·  Contact  ·  Admin →
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  14. I'd just like the cursor to already be IN the search field when I open Contacts please.
    Thanks

    20 votes

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    5 comments  ·  Contact  ·  Admin →
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    We understand why this idea is quickly gaining traction. Being able to start typing in the search bar as soon as the contacts page loads would be a small but meaningful improvement.

    Right now, the cursor doesn’t land in the search bar by default, so it’s an extra click each time.

    This idea's now in the Gaining Support stage. If it’s something that would make a difference to your workflow, adding your vote or comment helps us understand the wider demand—and gives our product team more to work with when prioritising updates.

    We’ll post here with any changes or progress.

  15. When emailing receipts to Hubdoc, anything written in the email title or body should stay with the receipt. Currently, Hubdoc turns one email into 2 uploads. One upload is the email. One upload is the receipt. It is nearly impossible to know which email matches which receipt. The result is that important documentation is lost. For example, my clients often email a receipt to Hubdoc for meals and they write who was present at the meal and the business purpose into the email's title or body. Those details are required by the IRS but the current Hubdoc system does not…

    20 votes

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     ·  2 comments  ·  Hubdoc  ·  Admin →
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  16. Currently clients can't code or assign a tracking category on the app

    20 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  17. Users can check which suppliers are on autosync quickly.

    Purpose: To save time from having to click multiple pages.

    20 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  18. I would like to be able to check mark the invoices being paid on the contact page where you look at the open invoices instead of going to a separate page to pay bulk invoices.

    19 votes

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    6 comments  ·  Contact  ·  Admin →
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    Thanks for your feedback on being able to pay invoices and bills directly from the contact page.

    This isn’t something that’s on our current roadmap for invoicing, bills or payments. Right now we’re focused on other improvements in these areas, so there’s no planned work or timeframe we can share for adding a bulk “pay / receive payment” option from the contact view ⭐

    If this changes and the idea moves onto the roadmap, we’ll post an update on the Product Ideas page first so you can follow along:

  19. As a charity we would really like the ability to be able to have Gift Aid and reporting on Xero, otherwise we would have to get a 3rd party piece of software to run Gift Aid.
    It would be so great to be able to mark on a customers record that they allow us to claim gift aid on the monies they pay to us and then in turn for us to be able to run a report to submit to HMRC of how much Gift Aid we are able to claim from customers in others words extra income from…

    19 votes

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     ·  8 comments  ·  Contact  ·  Admin →
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  20. For new suppliers in Hubdoc, the supplier transaction in Hubdoc at the top should continue into the Xero configuration - if it is in the Hubdoc transaction section it should continue to the bottom section in the xero configuration rather than having to enter it as a new supplier in the Xero section. Also it would be easier if xero was just to add the new supplier automatically rather than having to select add new contact every time.

    19 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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