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Contacts & files

Customer ideas for contacts, files and Hubdoc

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403 results found

  1. The new layout does not support our workflow. On the contrary, it slows us down and makes the system less transparent. For practices like ours, managing hundreds of clients, clarity and efficiency are essential. The previous dashboard enabled us to see key information at a glance. The new version creates unnecessary friction.

    It is crucial that you retain the option to use the previous dashboard version and allow each Xero user to decide which layout best supports their work. There are hundreds of similar requests in community forums asking for this flexibility. In light of this, the current developer stance…

    1 vote

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    0 comments  ·  Files  ·  Admin →
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    Appreciate you sharing feedback, Erzsebet. However we do ask that each post be contained to a single idea in a feature to help;

    • other members know what they're voting for
    • product teams get a sense of the interest for a particular change
    • us provide updates on any progress for a change

    Being upfront, the new homepage will replace the Dashboard experience over the coming weeks, and we cannot maintain both experiences long term.

    To help with some of the notes you've raised on your needs;

    • You can view draft invoices/bills from the Invoices owed to you/Bills to pay widgets - This now sits beneath the graph
    • # of items to reconcile should be visible from each Bank account widget, as well as within the Tasks widget
    • Net profit or loss widget will provide a quick gauge of the clients FY

    I'll update the title of your idea here for the…

  2. The new forwarding area for bills is great, but is only good for those receipts you haven't already got a repeating bill for. I wish though you could send xero file receipts straight to this new area as often the team send in their receipts and it would be easier from there to determine if these can be created automatically or need to be attached to an existing bill.

    Would also love the function of saving in Xero files and saying attach to "x" bill in Xero Awaiting bills!

    1 vote

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    0 comments  ·  Files  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  3. Have a column headed "Filed in" and then the name of the folder if that archived file has been moved into a folder. This would make it easier to know it has been filed.

    1 vote

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    0 comments  ·  Files  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  4. Ability to copy a contact address for postal.
    Often a client has the same address for home and postal. when working with ATO Mate, a contact must have a postal address listed for it to search for the client.
    It would be good to be able to just copy the home address instead of having to type it in again for postal address.

    1 vote

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    0 comments  ·  Contact  ·  Admin →
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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  5. Can we please add some kind of sort or filter option to the History and notes section of a contact. Every time a statement etc is emailed it creates a history line which is absolutely fine, however when you add your own notes to a client (eg we advise them when there is a price increase to their subscription, we make a note on their file) it gets lost in all the history transactions listed of statements sent, so to be able to sort between what a system record created by xero is versus an actual note entry that I…

    1 vote

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  6. import phone contacts directly from phone contacts to xero customers as a new contact phone number email address ect

    1 vote

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  7. There is this "Add Text" option on the document view in the Files Section. But there does not seem to be any was to save a Text you add on the File. Then what does this menu actually intend to? If you have the option to save the Text, any additional comment could be made on the document.

    1 vote

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  8. We have an issue with Bookeo not syncing with Xero when a previous customer uses a different email address for a subsequent booking. We get a sync error message and the payment doesn't show up in the bank feed so cannot be reconciled. Very annoying and needs to be solved.

    1 vote

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

  9. AU Tax - Display foreign income worksheet on printed return
    Can you please ensure that the Individual Foreign Income Worksheet is generated and included when printing the ITR in PDF, even if the foreign income relates to dividends or interest (and not foreign rental property)?
    This way, the worksheet will be attached to the PDF ITR, allowing the client to review the foreign income details. At present, the main form only displays the converted AUD amount, so including the worksheet will provide transparency around the original foreign figures

    1 vote

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    Hi Kezia thanks for sharing your thoughts. We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  10. I want to be able to run a report of the quantity of a specific item that my contact or a group of contacts sell in a specific time period. not dollar amount, but an actual item or group of items.

    1 vote

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    Thanks for your suggestion about reporting on the quantity of items sold per contact or contact group over a given period (rather than just the total dollar value). At the moment, Xero doesn’t have a specific report that shows “item quantity by contact or contact group”, and this isn’t on our current roadmap for inventory or reporting. Today, some customers approximate this using the Receivable Invoice Details report or Sales by Item report with filters and external pivots, but we know that’s not as simple as having a dedicated report.

    This idea is still open for votes and If this work does move onto the roadmap in future, we’ll post an update on this idea.

  11. For users who do not use Xero to create invoices, automatically create customers and suppliers based on receipts or payments in bank reconciliation.

    1 vote

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    Hi Gary, just to better understand your idea here. Is it mainly that you'd like to classify a contacts as a customer or supplier based on spend and receive money transactions?

    Right now, as you may be aware you can easily create a new contact while reconciling, however the contact will only be classed as a customer or supplier based on the type of transacti9ons that are entered for them.

    We have an existing idea around this I could merge your feedback in with?

  12. Configure Publish As options to exclude some options.
    We never post Sales Invoices, but sometimes supplier invoices are incorrectly publish as Invoice(AR).
    This is lengthy to undo.
    I would like to configure HubDoc to exclude the Invoice(AR) option

    1 vote

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    0 comments  ·  Hubdoc  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you. We appreciate you explaining how customisable options in Hubdoc could help prevent accidental misclassification.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  13. add to show the planned date for payment on the contact page where you can see all the bills as an option for the columns. so we can see if we have set up payment for each of the bills in the contact page for each contact/supplier.

    1 vote

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    Hi Amy! Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Feel free to share it with your colleagues so they can vote on it too.

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  14. The HubDoc Ui/Ux is outdated, we all know it. But its a good product. With the addition of the "Upload Bills" feature to Xero, it would make sense to just bring the full functionality of HubDoc right into the Ui of Xero rather than invest in the standalone product of HubDoc. It keeps us on one screen within Xero and eliminates all the nuances of the sync/integration.

    Maintaining backup to DropBox or Google Drive is key though. That makes it feel like a 'safe' backup method for receipts.

    1 vote

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    1 comment  ·  Hubdoc  ·  Admin →
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    Hi Collin 👋🏽

    Thanks for submitting this important idea about integrating Hubdoc's full capabilities directly into Xero. This is a powerful suggestion for streamlining workflows and improving the overall document management experience.

    We've reviewed your submission and are happy to classify it as Gaining Support!

    Your post meets all the necessary criteria, and we confirm that the full range of Hubdoc functionality (including automated fetching and comprehensive processing) does not currently exist within the main Xero UI.

    Your idea is now live and ready for community support! Please share this idea with colleagues who would benefit from a fully integrated document processing experience, so they can vote and share additional detail about how this change could improve their experience with Xero.

  15. Good morning...In the customer contact screen, how can I re-arrange the columns - I need to see the Total first, then Paid, then Due. Thanks

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  16. Just wanted to feedback some issues found during brief testing of Hubdoc (as potential replacement for Dext; we'll not be proceeding at this stage) ... here's what we found:
    - different naming conventions - “Credit Note/Refund” equivalent (not sure what it is?) not as intuitive
    - for multi-line entries, it doesn’t tell you what the remaining balance on a bill is (it does provide running total of lines entered but requires external 'calc' action)
    - clunkier on mobile phone - have to log in each time whereas Dext is just snap and go
    - no option to do multiple page…

    1 vote

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    0 comments  ·  Hubdoc  ·  Admin →
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    Appreciate your feedback, Rich. It really helps if each idea you is raised separately. This way others know exactly what they're adding their vote for here in community, our product teams can get a sense of interest in a particular feature and we can keep users updated if there are plans made specifically for that functionality.

    In terms of your ideas here I see you've titled your idea to reflect the first point you've raised, it looks like there are a few existing ideas that relates to items you've mentioned, otherwise you're welcome to start a new idea for each other point. Thanks

  17. The current implementation of "Who posted" information appears below the image in small text, which is easy to miss. We believe it would be more effective and user-friendly to display this information prominently at the top of the scan in larger text.

    1 vote

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  18. For scanned receipts containing a QR code, it would be very useful if the system could automatically read the code and populate it into a "Notes" field or the Invoice Reference field. This would streamline data entry and reduce manual work.

    1 vote

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    0 comments  ·  Hubdoc  ·  Admin →
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    Hi Sebastian, so just checking you're idea here are you saying you'd like this data to be entered within Reference field of the invoice that's created when you publish a document from Hubdoc to Xero?

  19. I wonder if it is possible to implement the following simple change to Hubdoc. Currently, when an invoice is downloaded from Hubdoc, the file name is complied as <supplier name><date><amount>. It would be much better to replace <amount> with an invoice number. It often happens the payment batches are being sent to authorisers outside Xero, so an ability to provide a list of sorted files would be great. It also makes an invoice search outside Xero much easier.

    1 vote

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  20. I just started using this program and the ability to close the left-hand menus is needed, at minimum the ability to adjust the column width.

    When the "Folders" and "Docs" menus are both open constantly with no way of adjusting them, I lose almost 1/2 the screen.

    The webpage is basically broken up into 4 columns, yet there is no way to adjust any of them for a better user experience or easy viewing of documents. Currently it is impossible to view all of the information needed for individual docs without moving the document around a bunch. It's a very…

    1 vote

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