Xero failing to flag all duplicates
It is not functional that Xero is NOT consistently detecting duplicate bills when they are entered.
This is an important feature for maintaining data accuracy and preventing duplicate payments, At present, the duplicate detection appears unreliable or inconsistent.
I believe this functionality should be escalated and reviewed for improvement, as users rely on this feature as a key accounting control.
Bookkeeping LCI
shared this idea
Hi there 👋 I see you also came into. our Xero Support team about this who did try and look into things however it appears the feature was working as expected during your interaction. Please do come back on the case if you notice this behaviour again and our team will happily investigate this with you. We'll need this deeper 1-1 insight to look into this and be able to esc alate to our product team if not working as it should.
