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  1. 451 votes

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    Mel Fenemore commented  · 

    I am beyond frustrated that no one from XERO has commented on this or any of the other suggestions that relate to the products poor handling of credit notes.
    I am beginning to think that these pages are nothing more than a smoke screen to make it appear that XERO is listening to those paying the somewhat high fee's for the product!

    Mel Fenemore supported this idea  · 
  2. 457 votes

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    Thanks for all the support for this idea, everyone. We can see the value that making this change would make, and right now, we do have a team focused on this space working to upgrade its technology and UI. 

    However, at this time, there are no plans for adding Credit Notes to find & match. 

    As this work continues the team are considering how we build this with flexibility and capabilities to make changes like what’s being asked here possible in the future.

    We appreciate this is really important to you all, and we'll let you know if there are any changes, here.

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    Mel Fenemore commented  · 

    So if there is no plan to add this to the find and match screen is the idea of being able to select and include credit notes in the batch receipts / payments function part of your plan / focus?

    https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/46674505-batch-payments-ability-to-include-credit-notes

    Is there any focus on the whole handling of credit notes because this is an area that XERO has really messed up on! How does an accounts package not have the basic functions of handling a credit note in sales or purchases - it's beyond me!

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    Mel Fenemore commented  · 

    I don't understand how this wasn't even a thing from the beginning! It is so time consuming and non logical to have to allocate a credit note to an invoice before it can be included in a payment. This is equally frustrating when trying to make a batch payment. It basically makes the remittance option non usable.
    I am fed up with finding work arounds which are long winded for functions that should be a basic part of an accounts package!

    Mel Fenemore supported this idea  · 
  3. 206 votes

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    Mel Fenemore commented  · 

    @Fiona - I can not even begin to imagine the time that is going to take you.
    I find it all so messy when you are allocating credit notes to invoices that have no relevance. The whole handling of credit notes needs a little more looking into. The fact there is no shortcut to post one, you can't select them when allocating a payment through bank reconciliation or select them as part of a batch payment. All seems very simple with little to no response from XERO! But it's ok because they are making it all look pretty!

    Mel Fenemore supported this idea  · 
  4. 2 votes

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    Mel Fenemore supported this idea  · 
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    Mel Fenemore commented  · 

    It makes it so long winded! Especially when XERO is on a bit of a go slow!
    I think they need to look at the whole handling of credits. From having to keep going into bills to be able to select you would like to post one to having to allocate it to an invoice even if it's not relevant to the invoice just so you can include it on a payment run! Would be nice if all these issues were to be looked into!

  5. 11 votes

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    Mel Fenemore shared this idea  · 
  6. 599 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

    Mel Fenemore supported this idea  · 
  7. 359 votes

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    Hi community, we can see there’s lots of interest in this idea and appreciate all your feedback and comments. We absolutely understand the value that unapproving a bill would bring to your businesses. Unfortunately, while the concept is quite simple, the technical implementation within Xero is highly complex.

    The good news is that our Product team is still keen to solve this problem for you. They have a possible solution and would love to hear your response to validate their thinking.

    Put simply, instead of "unapproving", the solution would bundle the following tasks into a single action so that you can effectively "unapprove" a bill much faster.

    • Void the bill
    • Copy the bill
    • Reattach any files (IF any) from the voided bill to the copy of the bill

    A primary caveat to this is you could only action one bill at a time. So, if you had multiple bills that…

    Mel Fenemore supported this idea  · 
  8. 242 votes

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    Mel Fenemore supported this idea  · 
  9. 924 votes

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    Hi everyone, appreciate wanting more of an update from us here. To share on our progress - Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it'll add value.

    For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn't have much practical use. But to confirm, work's moving along and we look forward to being able to share more.

    Mel Fenemore supported this idea  · 
  10. 937 votes

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    Hi everyone

    We wanted to provide you an update on our progress for this idea as it’s very much something we want to make easier for you all. The feedback you’ve provided so far has been helpful. One of the big problems our Product team identified in this thread and in other customer research is how hard it is for customers to navigate their statement lines to gain a holistic view of the work they need to do and complete their work flows efficiently.

    I’m pleased to share that they’re in the early stages of developing a solution that will help to improve this experience by combining a search tool with an increased number of statement lines being returned to the page.

    The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please

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    Mel Fenemore commented  · 

    So it would appear that these product ideas are nothing than an attempt to make it look like XERO are listening and looking for the users input!

    There are so many basic functions that are missing on XERO.I have supported and put comment to on these ideas and there has been no response! Can't say I was expecting this response!
    So I have looked at the app and yes it does seem to load a reel of the bank transactions - useful yes! If you want to sit and scroll through 700 + transactions on a phone! Now if we can make the app do this why are we not making it an option for those that don't want the eyestrain!

    You can only imagine the joy at receiving an email today informing of price increases. Could we maybe implement some of the basic functions that would benefit the masses of users instead of the vanity projects that make a few happy!

    If it wasn't for 1 missing function on another package I think I would be looking to jump ship from XERO!

    Mel Fenemore supported this idea  · 
  11. 123 votes

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    Mel Fenemore commented  · 

    @Marcus O'Brien - I have had to do the same! Yet still no response from XERO!

    Really frustrating that as users of the product every day they have this function to share ideas for improvements (and clearly this is one very much needed) but you get no feedback from XERO!

    A second reference is an option on the invoices side of things so it can't be that difficult to implement it into the Bills side of the programme!

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    Mel Fenemore commented  · 

    How many votes does this need before it is considered?

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    Mel Fenemore commented  · 

    Do we have any update on this? It seems a fairly simple fix compared to some of the more recent updates thrown at us from XERO
    The fact that this point was raised in 2012 and still hasn't been actioned is really surprising.

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    Mel Fenemore commented  · 

    I don't understand how this has not even been considered yet? Surely it is a fairly simple fix bearing in mind a sales invoices has the option for a 2nd reference!
    I have found fixes and options to make XERO work the way I need it to in other areas but no 2nd option here to link purchase invoices to sales invoices is starting to prove a real problem.

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    Mel Fenemore commented  · 

    Until this is an option I am unable to move a client from desktop Sage to XERO. They need the ability to cross reference the purchases to the sales invoice easily. We have been finding ways round other functions that don't match but not this one.

    Mel Fenemore supported this idea  · 
  12. 549 votes

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    Hi everyone

    To follow on from Kelly’s last update, the Product team have made a lot of headway in the 'building on beautiful' work which has prepared the platform to more easily build features solving customer problems, like the ones identified in this thread.

    I’m pleased to share that we’re in the early stages of developing a solution that combines increasing the number of statement lines being returned to the page and a search and filter across all of your statement lines.

    The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please register your interest here. Given the popularity of this idea we expect spaces to fill up fast. Update: we have since closed the form as we have enough interest. We also want to make sure we test…

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    Mel Fenemore commented  · 

    Some great points made by Gavin Ander and others!!

    I give up hope that there is any direct work taken out on any ideas that are not only useful but fundamental to making this a workable programme!

    Every quarterly update is just another disappointment from a programme that clearly doesn't engage with accountants, bookkeepers or it's users!

    Mel Fenemore supported this idea  · 
  13. 842 votes

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    Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏

    We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.

    Right now there are no specific time frames available as to when this might be worked on, but…

    Mel Fenemore supported this idea  ·