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  1. 275 votes

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    Mel Fenemore commented  · 

    @Lexi Chassiotis I am currently looking into Sage. They have come a long way from being a very substandard cloud based product. Where Sage are improving XERO is staying stagnant at best but appears to be going backwards!
    Thankfully things like move by books etc makes it a lot easier to jump ship and switch. It's what happens when a company stops listening to the customers that pay the ever increasing price for a poor performance product and customer service!

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    Mel Fenemore commented  · 

    @Fiona - I can not even begin to imagine the time that is going to take you.
    I find it all so messy when you are allocating credit notes to invoices that have no relevance. The whole handling of credit notes needs a little more looking into. The fact there is no shortcut to post one, you can't select them when allocating a payment through bank reconciliation or select them as part of a batch payment. All seems very simple with little to no response from XERO! But it's ok because they are making it all look pretty!

    Mel Fenemore supported this idea  · 
  2. 1,011 votes

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    Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏

    We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.

    Right now there are no specific time frames available as to when this might be worked on, but…

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    Mel Fenemore commented  · 

    @janice Mcgrother - 4 months is nothing in XERO world. There are suggestions for missing basic functions that have not been addressed for years if at all!
    This suggestions and ideas options feel like another pointless exercise to make it appear our thoughts and opinions as paying users count!

    Mel Fenemore supported this idea  · 
  3. 650 votes

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    Mel Fenemore commented  · 

    I am beyond frustrated that no one from XERO has commented on this or any of the other suggestions that relate to the products poor handling of credit notes.
    I am beginning to think that these pages are nothing more than a smoke screen to make it appear that XERO is listening to those paying the somewhat high fee's for the product!

    Mel Fenemore supported this idea  · 
  4. 552 votes

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    Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.

    We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.

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    Mel Fenemore commented  · 

    So if there is no plan to add this to the find and match screen is the idea of being able to select and include credit notes in the batch receipts / payments function part of your plan / focus?

    https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/46674505-batch-payments-ability-to-include-credit-notes

    Is there any focus on the whole handling of credit notes because this is an area that XERO has really messed up on! How does an accounts package not have the basic functions of handling a credit note in sales or purchases - it's beyond me!

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    Mel Fenemore commented  · 

    I don't understand how this wasn't even a thing from the beginning! It is so time consuming and non logical to have to allocate a credit note to an invoice before it can be included in a payment. This is equally frustrating when trying to make a batch payment. It basically makes the remittance option non usable.
    I am fed up with finding work arounds which are long winded for functions that should be a basic part of an accounts package!

    Mel Fenemore supported this idea  · 
  5. 2 votes

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    Mel Fenemore supported this idea  · 
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    Mel Fenemore commented  · 

    It makes it so long winded! Especially when XERO is on a bit of a go slow!
    I think they need to look at the whole handling of credits. From having to keep going into bills to be able to select you would like to post one to having to allocate it to an invoice even if it's not relevant to the invoice just so you can include it on a payment run! Would be nice if all these issues were to be looked into!

  6. 14 votes

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    Mel Fenemore shared this idea  · 
  7. 644 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

    Mel Fenemore supported this idea  · 
  8. 483 votes

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    Hi community, we can see there’s lots of interest in this idea and appreciate all your feedback and comments. We absolutely understand the value that unapproving a bill would bring to your businesses. Unfortunately, while the concept is quite simple, the technical implementation within Xero is highly complex.

    The good news is that our Product team is still keen to solve this problem for you. They have a possible solution and would love to hear your response to validate their thinking.

    Put simply, instead of "unapproving", the solution would bundle the following tasks into a single action so that you can effectively "unapprove" a bill much faster.

    • Void the bill
    • Copy the bill
    • Reattach any files (IF any) from the voided bill to the copy of the bill

    A primary caveat to this is you could only action one bill at a time. So, if you had multiple bills that…

    Mel Fenemore supported this idea  · 
  9. 275 votes

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    Mel Fenemore supported this idea  · 
  10. 1,016 votes

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    Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

    As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

    We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

    One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…

    Mel Fenemore supported this idea  · 
  11. 148 votes

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    Mel Fenemore commented  · 

    @Marcus O'Brien - I have had to do the same! Yet still no response from XERO!

    Really frustrating that as users of the product every day they have this function to share ideas for improvements (and clearly this is one very much needed) but you get no feedback from XERO!

    A second reference is an option on the invoices side of things so it can't be that difficult to implement it into the Bills side of the programme!

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    Mel Fenemore commented  · 

    How many votes does this need before it is considered?

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    Mel Fenemore commented  · 

    Do we have any update on this? It seems a fairly simple fix compared to some of the more recent updates thrown at us from XERO
    The fact that this point was raised in 2012 and still hasn't been actioned is really surprising.

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    Mel Fenemore commented  · 

    I don't understand how this has not even been considered yet? Surely it is a fairly simple fix bearing in mind a sales invoices has the option for a 2nd reference!
    I have found fixes and options to make XERO work the way I need it to in other areas but no 2nd option here to link purchase invoices to sales invoices is starting to prove a real problem.

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    Mel Fenemore commented  · 

    Until this is an option I am unable to move a client from desktop Sage to XERO. They need the ability to cross reference the purchases to the sales invoice easily. We have been finding ways round other functions that don't match but not this one.

    Mel Fenemore supported this idea  ·