Settings and activity
10 results found
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70 votes
An error occurred while saving the comment 
Olly Evans
supported this idea
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79 votes
An error occurred while saving the comment Olly Evans
commented
Please fix this Xero. We need to be able to identify within our data a primary contact for reporting, CRM, mail merge etc etc etc.
Olly Evans
supported this idea
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4 votes
An error occurred while saving the comment Olly Evans
commented
It is possible to raise multi-job Final Invoices from the Invoice Manager tab. But when raising these invoices from the Client record they are only Progress Invoices. this leaves the job on the invoice list.
Why can't we raise multi-job Final invoices from the Client record? Surely this fits better with client or job centric workflow?
Olly Evans
supported this idea
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299 votes
Heya team, we're now actively testing how reports could be grouped and accessed, and we'd love your input in this, so we can design a better report grouping structure that supports role-based access in reporting.
Get involved! Complete a quick 15-min online activity to test how reports are grouped and accessed:
- Part 1: answer questions about the current report grouping
- Part 2: explores a new grouping and role-based report access
👉 If you're interested, please go through the link here.
Thanks again for your support and contributions to developing a solution that works best for majority of our customers!
(Just to note - If you’ve already gone through this activity, there's no need to do it again — our researchers may have contacted you earlier 😊)
Olly Evans
supported this idea
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31 votesOlly Evans
supported this idea
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180 votes
Hi everyone, thanks for sharing the different types of relationships you'd like to be able to track in Practice Manager.
While we're making a lot of improvements to Clients with the new unified experience, we want to be upfront that developing more custom relationships like you're after here isn't on our roadmap.
We'll continue to monitor and track the interest of this idea for future planning, and if there's any change to the status of this one, we'll let you know here.
Olly Evans
supported this idea
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133 votes
Appreciate your feedback on the idea here. As a grounds to start from we thought it would help to confirm;
- There is a two way sync of your clients between Practice Manager and your practice Xero organisation Contacts
- The sync between XPM and your practice Xero organisation contacts is different - we’ve explained this more below
Differences between Xero Practice Manager(XPM) and your practice Xero organisation sync
- Client will sync with your organisation’s Contacts depending on your Xero connection setup - more on Xero Central
- This is controlled by users with the Administrator role and can be set to ‘Never’, ‘Only when uploading invoices’ or ‘Every time client or supplier details are updated’
Olly Evans
supported this idea
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393 votes
Hi everyone, we appreciate the support and feedback this idea has continued to receive, and the appetite for being able to add multiple addresses to a Clients record.
As you may have seen or read from our recent Xerocon announcement we have some exciting changes coming for our partners with Xero Partner Hub.
One of the big changes with this is unifying Client experiences and bringing them into one place - Meaning with Xero Partner Hub you'll have the ability to add multiple addresses for a client 😊
We understand there's a secondary request within this idea to be able to tag an email for specific purposes and we want to be upfront that his won't be possible with the initial launch but our product team are aware and considering how we might develop Xero Partner Hub for this use overtime - We have created a separate idea that we'd…
An error occurred while saving the comment Olly Evans
commented
We do need to be able to store multiple email addresses against clients/contacts. However, as Salutation and Addressee are only held at Contact level, Xero need to sort out whether the multiple email is held against the Client or Contact.
Olly Evans
supported this idea
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163 votes
Hi everyone, thanks for your contributions to this idea. We appreciate your feedback about the challenges in ensuring all billable costs are recovered, and your desire for an improved experience.
As noted by others in the idea, there are some features that will give some visibility of billable expenses at present.
- You can 'View bills not assigned to projects', and
- there is the Outstanding billable expense report as some have shared which shows outstanding items you've assigned as billable to customers
Understanding the value more visibility of unassigned bills would have for customers, this is something we’ll continue to review in future planning but isn’t in the current roadmap. We'll be sure to update you all if this gets picked up.
An error occurred while saving the comment Olly Evans
commented
Come on Xero, this is simple reporting, if you don't want to design the reports yourselves, then give us the tools to do this.
Olly Evans
supported this idea
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1,078 votes
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g…Olly Evans
supported this idea
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Please can we have some proper tools to manage Contacts data. The Contact View Tab on the menu does not even show which is the related Client to the Contact record.
We are forced to Export, vlookup, rename, Import, Filter and Delete.
Thanks