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  1. 601 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Penny KENNEDY supported this idea  · 
  2. 676 votes

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    Hi everyone, we thoroughly appreciate all the interest and detail of where and why you'd like to attach files to employees in payroll.

    As many will be aware, the team have been making a lot of changes across Payroll to accompany local regulation & compliance such as STP phase2.

    With much of this work still on-going, we want to be open that there are no plans at present for this development. It is top of mind for the team, and will be reconsidered when resource becomes more available however we wanted to share and set expectation for the near term with you all, here.

    Penny KENNEDY supported this idea  · 
  3. 201 votes

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    Penny KENNEDY supported this idea  · 
  4. 247 votes

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    We thank you all for sharing in the idea here, and understand there are many permissions that our Xero customers would like to provide on a more incremental basis. As you'll all know access to bank accounts is available to users with Adviser, Standard or limited access to those with Read Only roles - You can see more of the breakdown in our article here

    With much of the teams resource drawn to work on the platform that'll continue to help us with the 'building on beautiful' experience for our customers we want to be upfront that there are no direct plans for altering the user permissions in this space just yet.

    User roles and individual permissions within a bank account will be in the limelight once much of the platform upgrades are complete, but this is some way off atm. We'll return to share when there's any…

    Penny KENNEDY supported this idea  · 
  5. 261 votes

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    Penny KENNEDY supported this idea  · 
  6. 577 votes

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    Hi community, We're excited that enhancements to your bank reconciliation experience in Xero are in the process of being rolled out! Some may notice you can now effortlessly search and filter statement lines based on your preferred criteria, giving you ultimate control and efficiency. Plus you’ll be able to view more statement lines on your screen - up to 50 unreconciled statement lines on one page. 🚀
    Worth noting here with the interest in getting a narrower view of statement lines that need reconciling on a given or between certain dates - you’ll find with the more option to the right of Search you’ll be able to set a date range and filter down your view 😁

    If you don't quite  have the new features yet, I can assure you they are coming soon, as we ramp up the release of this to everyone over the next few weeks. I'll…

    Penny KENNEDY supported this idea  · 
  7. 621 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

    Penny KENNEDY supported this idea  · 
  8. 67 votes

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    An error occurred while saving the comment
    Penny KENNEDY commented  · 

    This would be great if you can choose to not update old Invoices. As stated above the old Invoices prior to the address update are then incorrect. On QuickBooks's this is only altered in the new Invoices. You are also able to go back into the old Invoices and change contact details if required.

    Penny KENNEDY supported this idea  · 
  9. 31 votes

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    Interesting idea - we'll continue tracking interest here. 🙂 In the meantime I did want to highlight how you can send multiple statements at once and may help some here. 


    While it's not possible to set a default for each contact, you can currently send statements to multiple users at once - 

    From your Contact lists either select all, or just the contacts you'd like, select the 3 menu dots in the top right of the page where you'll see an option to 'Send statements'.

    • When clicked this will take you to the statements screen where you can further refine the lists of contacts you'd like to send a statement too
    Penny KENNEDY supported this idea  · 
  10. 968 votes

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    Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

    As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

    We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

    One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…

    Penny KENNEDY supported this idea  · 
  11. 402 votes

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    Hi everyone, we thoroughly appreciate your engagement and sharing how custom fields would be advantageous to you here.

    With lots of work for 'building on beautiful' underway atm, we want to be honest that custom fields is not planned in the near term.

    Some in the idea here, may find the recent addition of Notes that can be added within the Contact Details section of a contacts record useful in being able to record and view specific detail relative to a contact at present - More on this shared here

    We'll continue to evaluate the viability of largely voted ideas such as this when there is resource, however this unlikely in the next 12 months.

    Penny KENNEDY supported this idea  · 
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    Penny KENNEDY commented  · 

    Having custom fields is vital to our Invoicing system.

    The majority of our customers are Invoiced once a week (at their request) with 5 to 6 days worth of Dockets/Jobs to be entered, with date, addresses of delivery &/or pick up & PO's for each individual job. It's common practice for 10+ jobs per day, x 6 day's to be all included in one Invoice per truck. Our Customers require Invoicing per truck. So this will go from 6 Invoices in the current system to 100's & 100's of individual Invoice's in your current system.
    We have been Invoicing this way on QuickBooks for years.

    We are in the transition period of swapping from QuickBooks to Xerox right now. My customers will not be happy with having 60+ Invoices per Truck.

    This will create a large headache and unnecessary financial expenses for our business & the majority of our major Customers businesses. I can not afford to lose Customer's over something that is very simple & common practice in the other major accounting software programs. I was hoping that moving to Xerox was going to be a positive move for us.

    Please fix this so I don't have to go back to QuickBooks as I have heard so many wonderful thing's about Xerox. Hence the move.