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  1. 42 votes

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    Hey Everyone! Thanks for the feedback on the New Workpapers experience. Xero Ask is available on the Classic Workpapers but as yet not available in the new Workpapers experience. We've reviewed your idea and moved it to Gaining Support and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

    Sue-Ann Mallen supported this idea  · 
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    Sue-Ann Mallen commented  · 

    Yes, we will not move to the new solution until a client query (similar to classic workpapers) is available. The ability to prepare a query for client, send to the client (sending attachments and client being able to send attachments back) and have the answers show directly in the workpapers is critical for our practice workflows.

  2. 20 votes

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    Thanks for your idea on BAS workpapers being something you would like to see in our future roadmap! Your suggestion is gaining support and aligns with our focus on continuous development. We appreciate feedback and ideas like yours help us shape improvements that benefit both our teams and customers. Please keep sharing your feedback and encourage others to add their support!

    Sue-Ann Mallen supported this idea  · 
  3. 19 votes

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     ·  System responded

    Thanks for submitting your idea on Xero Product Ideas. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

    Sue-Ann Mallen supported this idea  · 
  4. 28 votes

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    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

    Sue-Ann Mallen supported this idea  · 
  5. 34 votes

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    Hi there, thank you for the feedback!


    It sounds like the extra clicks to open the upload pop-up are adding some friction to your workflow compared to the previous version.


    We definitely want the New Workpapers to feel as efficient as possible for you. Since direct drag-and-drop to a line item isn't currently available without opening the attachment window first, I’ve moved this to ‘Gaining Support’ to gauge interest from other users who’d like to see this streamlined.

    Sue-Ann Mallen supported this idea  · 
  6. 40 votes

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    Hi everyone, and thank you for your feedback on this feature Idea in the New Xero Workpapers. We have reviewed this are moving this to Gaining Support so others can vote and comment on this. The Product team will continue to monitor this and other feature Ideas and feedback on the new Workpapers and we will post an updates here.

    Sue-Ann Mallen supported this idea  · 
  7. 103 votes

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    Hi community, we hear you on the challenges presented by the current process, and having to manually calculate this outside Xero.

    Though we don't have immediate plans in the roadmap, this is a feature we'll take into future planning, and we'll be sure to update you all here of any progress.

    For now, the best way to handle this is to continue to calculate the apportionment outside of Xero and then manually enter the figures. Thanks

    Sue-Ann Mallen supported this idea  · 
  8. 285 votes

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    Hi team, we’ve seen a lot of support for this idea, and acknowledge why you’d like a simple way of reflecting if part of a fixed asset is used privately.

    As Xero doesn’t currently offer a built-in way to allocate depreciation between business and private use I wanted to re-highlight from our last update how this can be recorded -

    Currently you could post manual journals to record the private use apportionment of a Fixed Assets depreciation.

    If you're using Fixed Assets in NZ it's possible to set up an asset and apportion a % for private use. However, it's important to note that it's not possible to apportion the private use depreciation of an asset prior to using Xero. In this case when you sell the asset a manual journal may be needed to correctly state the private use.

    At this time, we want to be upfront that our…

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    Sue-Ann Mallen commented  · 

    It is crazy this is not in the Australian Version!!!!!

    Sue-Ann Mallen supported this idea  · 
  9. 84 votes

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    Sue-Ann Mallen commented  · 

    When the workpapers are printed to PDF the supporting documentation all appears at end of the document. It would be great it is appeared after the workpaper for that item. Ie for Bank account you have the reconciliation workpaper and next page is the supporting copy of the bank statement.

    Sue-Ann Mallen supported this idea  · 
  10. 163 votes

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    Thanks for the feedback here, everyone. We get how being able to use custom Excel templates for Workpapers could save you time and power up your use of Xero Workpapers.

    Currently, you can export Workpapers data to Excel and then copy info into your preferred template. Allowing you to continue using your custom templates for now.

    The good news is we're delivering a new Workpapers solution, and our team are exploring how to enable this functionality within this.

    We'll post an update as soon as we have any news to share.

    Sue-Ann Mallen supported this idea  · 
  11. 336 votes

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    Hi everyone, we'd like to share an update that this idea is back on the teams roadmap as they begin to look into this work again.

    Atm, we can't set any timeframes but will stay close to share the latest news around this with you all on this idea. Thanks

    Sue-Ann Mallen supported this idea  · 
  12. 69 votes

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    Sue-Ann Mallen supported this idea  · 
  13. 33 votes

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    Hi everyone, you can now send multiple reminders at once - you can find out more about it 👉 here. This'll reduce the time spent sending reminders for document packs.

    We aren’t ruling out automated reminders in future though, so give it a go and let us know your thoughts!

    Sue-Ann Mallen supported this idea  · 
  14. 13 votes

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     ·  3 comments  ·  Practice tools  ·  Admin →
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    Sue-Ann Mallen supported this idea  · 
  15. 63 votes

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    Sue-Ann Mallen supported this idea  · 
  16. 122 votes

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    Hi everyone, thanks for showing your interest here. We've been looking into your requests around Document packs, however want to be upfront that right now, editing sent packs is not on the immediate roadmap.

    We appreciate you providing more details on the exact scenarios where being able to edit a sent pack would be most helpful. It provides a good picture of the specific problems you're facing, which will help us explore various solutions in the future.

    We'll be sure to keep you updated on any progress.

    Sue-Ann Mallen supported this idea  · 
  17. 54 votes

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    Hi everyone, thanks for your support in the idea here. Reading over there are 2 separate requests in the one thread

    • Ability to create a default email template for sending document packs 
    • A text box on single documents in a pack 

    We have another idea that's been started around the default email template across here and I invite all those interested to add their votes. 

    For the thread here I've updated the title slightly for the Text box on individual documents so we can track the interest in each of these separately. 

    Sue-Ann Mallen supported this idea  ·