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  1. 9 votes

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    Thanks for sharing this idea.

    We’ve moved your idea to Gaining Support so other customers who need a lighter service-tracking workflow can find it and add their vote.

    For now, there are a couple of workarounds depending on what you need. If you mainly want reusable service items, you can set these up as untracked inventory in Products & Services and use them to prefill invoice details for services you provide regularly. If you need to track time or tasks and invoice that work later, Xero Projects can already track time and expenses and create tasks and expenses invoices for uninvoiced work, although we appreciate this may feel more in-depth than the simple workflow you’re asking for.

    Thanks again for taking the time to share how this could work better for your business 😊.

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    Faadhilah Farouk commented  · 

    We are servicing leading import and export entities in the UAE and require more tracking categories. The limitation of only having 2 active tracking categories on Xero is making it extremely difficult, resulting in the clients opting for other systems. Please can more tracking categories be added soonest.

  2. 141 votes

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    Thanks for continuing to explain how the current all or nothing Payroll Admin access affects your teams. We’re now developing more granular payroll permissions, starting with separate View, Edit and Approve Timesheets access so timesheet tasks can be delegated without exposing the wider payroll area.

    While the current work is focused on Timesheets access directly we recognise there are other sensitive areas within payroll that you'd like more incremental access to and we'll continue to consider these as our development of permissions evolves.

    I'll come back to share when these Timesheets options are live!

    Faadhilah Farouk supported this idea  · 
  3. 813 votes

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    Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

    Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

    While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

    Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

    We do regularly review all ideas here, and your input is vital. We'll…

    Faadhilah Farouk supported this idea  · 
  4. 3 votes

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    Hi Camilla, thanks for your engagement on this idea regarding an item field in expense claims. We know that it's not possible to add an inventory item directly to an expense claim and the current process to track inventory for an expense is to raise a bill instead. 📊 The team is still looking at the best way to address your feedback, and while we can't promise a timeframe just yet, please know that we will be watching this to see how much interest it might generate 👀

    Faadhilah Farouk supported this idea  ·