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Every time I send a quote it goes to the customer billing contact. Each customer has several decision makers, usually department heads, so that's who the quote is addressed to but I have to edit manually every time as the default is the billing address, and that's a PIA.
It seems such a basic need, please sort it.

Every single comment here makes sense, having this issue sorted would definitely help our business too!

This would really assist us when sending purchase orders and remittances out, as companies want them to go to different individuals, and don't want both ... thanks.

Many businesses have different emails for placing orders and sending remittance advice's too, so this is very important to us.

I changed jobs a year ago and MYOB was AMAZINGLY easy to use compared to Xero - the lack of being able to send invoices and statements to different email addresses seems like it should have been sorted YEARS ago - your own comment boards have been complaining at the lack of this functionality for years. How as clients do we get this sorted as an URGENT request?

We need to be able to send quotes to specific purchasers and invoices to accounts departments. This is critical to the whole system, its as if xero assumes that all its small business customers are only dealing with the general public. trying to use this software to deal with companies with a large number of employees & departments is almost impossible. Sending quotes to the accounts payable department just annoys people, sending invoices to site managers means it never gets to the accounts department. I honestly cant believe that this is even an issue. Sage has had this for 20yrs.

Agree, something so simple for them to sort yet, here we are still.... Not sure why we need to wait until a certain number of votes are in place, this is a needed/critical very important feature for any accounting system. my statements need to go to different email addresses to the invoices. While at it, please also make it so I can have separate pricing for different customers. Also, a needed feature, also add a feature so as I can have one contact with multiple under it eg. Foodstuffs and then all the stores under it.

This is getting really stale, Xero. Help us help you. Add this basic feature that other software has been doing since the '90s.

Your customers have spoken. We don't need new reports, we just need a solid core product that allows us to function professionally. Give it a try.

Bored now. Sort it out. This is simple.

Totally agree with this. I can't believe this still hasn't been sorted out when Xero are implementing pointless changes like the new look reports etc. We work with big companies, with multiple departments. We can have a number of jobs on the go at once. None of the project managers want fee estimate which relate to other projects, nor do they want invoices, auto-generated reminders, or statement. We need to be able to specify where these things are sent. We have actually had complaints from clients who keep receiving things that don't relate to them because Xero will always sends to the primary contact email held at that moment in time. Constantly changing the contact information to try to avoid the problem. It feels as though we need to employ someone just to do that waste of time process.

plz

Agreed. the new look reports / invoicing is useless. we need more functionality

I don't want "beautiful reports" I NEED an effective system that works.
Xero appears to be catering for anyone other than the actual users.
Give us extra email addresses. Listen to your customers. Make it happen.

Brad is bang on, and these changes remove basic user functionality - like taking away the global search field

Brad isn't wrong........

We keep seeing areas that already work well given cosmetic updates to make them "more beautiful" while changes that make us, our customers and our suppliers more efficient are left in the "not really important" basket...

Agreed with everyone below...voting again. This is one of the main basic functions of accounting software, connecting the right information to the right people with minimal input.

For the love of god Xero, please just allow me to have an email address for purchase orders and an email address for remittance advices within a supplier contact. I am sick and tired of having to manually input email addresses when sending off remittance advices because the supplier has a sales and an accounts department and neither want to receive the other's documentation. IT SHOULD NOT BE THIS HARD!

Looking to send an invoice to regular customer accounts department and project managers with additional job files attached, but once the initial invoice is sent it will only send statements and invoice reminders to the primary contact (customer accounts in this instance).

Currently, I have to manually send reminders so that I can maintain the various contacts (project managers etc) that require an initial invoice and attachment email but don't need to receive the invoice reminders that are really targeted towards the customer's accounts contact.

A possible solution could be to have all customer contacts be accessible when emailing an invoice so that they can be added to an initial invoice mail out, but the accounts (Primary contact) is the only one permanently linked to the invoice for when a reminder or statement needs to be sent.

Currently the only option is to have all contacts included in emails and then manually remove them from statement mailouts when necessary while manually sending invoice reminders. Or to utilise a separate program to mailout the single invoice and other attachments to the customer project manager.

My client is dealing with large customers who have one contact for approving invoices and another for paying invoices. The former doesn't want to be chased for payment and the latter doesn't want to receive invoices.