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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • Peter Riddell commented  ·   ·  Report

    I've just had a customer question an invoice reminder as it had the incorrect delivery address on it. This is a direct result of having only one delivery address per contact. The original invoice was sent out with the correct delivery address, but we then had to change the address to accommodate the next order. The invoice reminders default to the current delivery address not the original. So what I thought was an inconvenient but doable work-around doesn't really work after all. Once more, I implore Xero to take the request for multiple delivery addresses per contact seriously and put some resource behind fixing it.

  • Alan Hughes commented  ·   ·  Report

    Recently discovered this issue as we have been asked to provide services to multiple sites for an international group with one invoicing address. Yes, documents can be manually adjusted to reflect the site where the services were delivered but shouldn't have to do it that way. Especially considering one of the reasons for selecting Xero from the start was the ability to create branded document templates.

  • Emma Offord commented  ·   ·  Report

    This is a much needed feature. We often have once finance company that we need to bill but for multiple customers and delivery details.

  • Jill Fechner commented  ·   ·  Report

    Data Relationship 101 - create 1 company (type = Customer or Supplier) with many contact records allowed

  • Pauline Jewsbury commented  ·   ·  Report

    We have multiple delivery addresses for each customer so this would be very useful as at the moment we have to re-enter the delivery address everytime we raise a new invoice

  • Sue-Ann Griffiths commented  ·   ·  Report

    I have to agree with Lisa, the process for setting up a new contact or changing/updating details is a lot more complicated and time consuming than it used to be.

  • Lisa Gaudie commented  ·   ·  Report

    Hello Kelly,

    This feature was requested over ten years ago. The recent "upgrades" to contacts has actually made contacts more time consuming, confusing, and difficult to use. It would be great if Xero could continue to move in the direction of making the product better without making it more difficult to use in the process.
    12/09/2022

  • Bianca Davitt commented  ·   ·  Report

    I have been waiting for this feature since it was first requested in 2012..... don't hold your breath......

  • Yolande Erasmus commented  ·   ·  Report

    This could be done 2 ways - 1 - multiple delivery addresses on 1 contact or 2 - allow multiple contacts to be linked to a Parent Contact which would collect all transactions & be the Contact which shows on the Summary trial balances & be the contact which either receives the statement or the payment is made to

  • Kim McQuarrie commented  ·   ·  Report

    Hi there, please make this available in WorkFlow Max also.
    Also an address book function so you do not have to add the same contacts manually against different clients.

  • Titirangi Baptist Church commented  ·   ·  Report

    The person ordering is rarely the same as the person handling the account payment.

    We need a minimum of two contacts, their names, numbers (office and mobile), emails, and position in the organisation.

  • Colin Malam commented  ·   ·  Report

    Multiple delivery points are very common and having just moved from a competitor a single delivery point in addition to the billing address is very inconvenient.
    As Xero expands its customer base there will be an increasing need for multiple delivery addresses, it should not be delayed.

  • Stockshed Limited commented  ·   ·  Report

    Many customers have multiple shipping addresses. It's very annoying that these cannot be stored so you can choose the shipping address for a particular order. I know that Sage allows for this and it seems crazy Xero as advanced as it is does not. Please sort it out Xero. All I can do currently is save the addresses previously used under notes for the customer.

  • Leonie Osborne commented  ·   ·  Report

    It's frustrating when dealing with multiple contracts and departments within the same company. Currently each contract with the same client is set up with a new debtor record with new contact details. It makes reporting time consuming if you have to go through and add them all together to get anything meaningful around your debtors. Other software packages can deal with it - how do they do it? I appreciate your time in looking into this.

  • Roxanne Conroy commented  ·   ·  Report

    A few clients need this , one reason the won’t come to xero

  • Samantha Manning commented  ·   ·  Report

    Personally can't believe this functionality hasn't been created given the amount of businesses that have multiple shipments locations for the same business.

    customers want a statement for all stores combined and to manually type in an address each invoice just show PO's can be matched and paid is silly. Given Xero generally improves efficiency though automation rather than manual entry

  • Kim McQuarrie commented  ·   ·  Report

    Hi - can you tell me if this is possible in WorkFlow Max also? Thanks

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