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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • Greg Rostron commented  ·   ·  Report

    I’ve given up expecting Xero to ever implement this critical feature. Their reporting suite is woefully inadequate.
    Deeply regret ever moving away from MYOB. Naively believed their advertising hype.

  • Fiona Grant commented  ·   ·  Report

    We have multiple client enquiries on getting their bookkeeping software but this is a real blocker for some of them. Shipping addresses need to be recorded permanently so when you look up an invoice again it says which customer location it was sent to or which office was visited. Not being able to do this is stopping us being able to recommend you for anyone other than the most simple businesses.
    No update for a year looks very poor service

  • stuart wili commented  ·   ·  Report

    As this request has been ignored for over 12 Years i will look into migrating to MYOB as well. Xero can do multiple addresses for purchase orders !!!! but not invoices??? 12 years is a long time to wait!!! for a simple request!!!

  • John Butler commented  ·   ·  Report

    I am about to migrate to MYOB because of this and their inventory system is much better. Plus its alot cheaper!! Adios amigos :-)

  • Aaron Beattie commented  ·   ·  Report

    It is a joke that accounting software, marketed as a game changer for business, lacks such a basic function - we moved to Xero about two months ago, we're preparing to migrate back over to Sage. There are far too many issues with Xero that are simply ignored by their developers.

  • Rach McDowall commented  ·   ·  Report

    Hi Kelly
    It is a year since you commented on this request. As you have not updated us, I take it that there has been no progression.
    WHY. This request is a BASIC FUNCTION of any decent accounting package and really should be ADDED before XERO makes any further PRICE HIKES

  • Naomi Edwards commented  ·   ·  Report

    This really needs to be implemented. You have drop down boxes for everything else - surely it can't be that hard to add them for customer addresses. We have just moved across to Xero and are really starting to regret it with the limitations we are finding.

  • Claire Sawyer commented  ·   ·  Report

    Any ideas when this will be live as it been talked about for over four years and it be most helpful to have.

  • Laura Mansell commented  ·   ·  Report

    Is there any update as to when we can expect the multiple delivery address feature to be available? There hasn't been any update on this in nearly a year.

  • Jill Fechner commented  ·   ·  Report

    So, the new invoicing is out and creating havoc. When will multiple addresses be available? It should have been ready to go launch the minute classic was retired.

  • Paul Kamps commented  ·   ·  Report

    Absolute joke that this isn't available yet.

  • Shai Shandil commented  ·   ·  Report

    Hey Kelly, thank you for the updates. We appreciate you!

    Is there a quarter on your roadmap for when this feature has been allocated to?

    Also, just checking if this also means that the address selected for an invoice will persist with that invoice, even after a contact adds a new address in the future?

  • Rebecca Biesenbach commented  ·   ·  Report

    that is a good thing. For my company i deal with builders that have multiple locations . so that would be very helpful for me. they know what invoice goes to what location.

  • Hendrik Jap commented  ·   ·  Report

    I cannot believe this has not happened yet. No wonder I see Xero is increasing their advertising budget, but they forget this critical feature.

  • Michelle Papamichael commented  ·   ·  Report

    Will this be added to the New Invoicing being rolled out in March 2025? We have the onerous task of saving the packing slip as a PDF then having to edit the PDF to change the delivery address to suit for customers who have multiple delivery address - the only other work around for this is to create multiple Customer Contacts with the same name but adding in brackets the suburb or street address, however this gets problematic for our clients who then receive multiple statements for their account and only want one consolidated statement!

  • Frank Mountain commented  ·   ·  Report

    Hi there,
    Just wondering if there is an update on the roll out of multiple delivery addresses for one Contact? Thank you 🙏

  • Nino Driussi commented  ·   ·  Report

    When is the release date for this feature?

    It looks really bad for a software developer to have a big miss like this.
    A lot of companies do business with single bill to: to multiple ship to: functions.
    To expect a business, that does B2B transactions to only service a single address is only for a certain type of business.
    It's database fields, to reports.
    Please step the implementation of this feature.

    It does not need whole lot of features embedded in it to get it started.
    Just leave room for improvement as feature requests are attainable.

    Something is better than nothing.

  • Anya Pagden commented  ·   ·  Report

    I cannot believe this is such a long running saga for something that has been standard on all packages I have worked with before.

    Given the length of time that Xero customers appear to have been requesting this update are Xero even considering it in the near future?

  • Cable Tech Solutions commented  ·   ·  Report

    @Kelly Munro is there any update on this? I just read through the new invoicing features being released and this is nowhere to be found.

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