Enter your idea

Multiple Delivery option is standard in the 21st Century. When will Xero catch up?

hi Xero, March 2023 i believe work is moving along to have this feature (multiple delivery options under one customer) can we have an update 9 months on? thanks

@Kelly Munro - Could we please get another progress report here? It's been 9 months since the last update and 10+ years since it was first requested. This is clearly critical for so many users. An ETA and more regular updates would be helpful for everyone.

These email alerts make me laugh.

These have all been requested 5-10 years.

I have 4-5 apps I use in my tech stack and I’ve never seen anything like xero’s lack of development.

It’s all lipstick people. If the ability is not currently there don’t limit your business waiting on these clowns.

I must also add my voice here. We have recently changed over to Xero and can't believe this basic functionality doesn't exist!?
MYOB had a number of detractions, but they at least had this sorted. I guess you are planning on really limiting your market, if you can't fix this.

Multiple contact people and multiple phone numbers is pretty important, critical really. Different billing addresses and shipping addresses are also a MUST for large corporations.

@ Tony Tay
@ support@xero.com

As I have it, and I picked this up on another Xero "problem" forum is that Xero is built on a very outdated "backbone" so to speak.
Any changes with Xero concerning direct application changes (not visual) to the application itself is very costly and they might not have the knowledge on how to implement it. That is why at every quarterly Xero update session, most if not all of the updates will be visual aspects e.g. how a report looks like, how many columns you can add etc. Basically taking info of forefront and present it in a different way.
If this issue of multiple contact addresses is so critical to your organisation or your clients', you have 2 options.
1 - contact Xero support directly or 1.1 take it up with your national representative and if not anything is done
2 - advise your clients to break away from Xero.
These 2 options is what I implemented option 2 always sufficed.

@xero
Why do we need to talk about and wait 10 years before our voices are heard?

Agreed with Graham Tottle

The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?

You already ignore this request for more than 10 years, do something right now.

Can't believe you cannot store multiple individuals' phone numbers under a single company contact name. Xero cannot be used as a contact database.
Please release into front end.

This is absolutely critical to the functionality of our invoicing system. Brokers represent our product so we are billing them but shipping products all over North America to hundreds of different delivery address.

Hi Kelly,

I can't believe how this thread has been ignored by Xero for so long. Bad news is better than no news.

Please provide a timeframe (not another "we are working on it") about Xero's plans for this feature. If it is not going to be implemented, just let us know.

Thank you

Hi Kelly
Can we get an update on this please; I have clients wanting to leave Xero due to this issue.
When is it likely to be release?
Thanks

This is a basic feature! get it done.

We need this feature ASAP please XERO. If the code already exists within POs then it should be an easy update.

Hi Kelly checking to see status update for this query.
Eight months since last update; i am being optimistic it must surely be ready for release, hoping it was in the November quarterly update.
Disappointed it wasnt as this is a critical feature, i believe; for organisation where accounts, purchasing involve different desk emails and demarcation. Please escalate

An additional complication that not having multiple ship to addresses for each customer causes: if I change the delivery address for a different job site for an existing customer in order to have the invoice be correct, it changes all invoices prior to this one to match the change. So there is no way to track where an item was shipped unless we record it somewhere outside of Xero. Even just the step of keeping invoices intact as they were when created would be helpful!

I see the flashy ads and advertising at sporting events and think if Xero only spent more money on basic product features they would get so many more customers just by 'word of mouth'. Currently I advise any business contacts I have to avoid Xero like the plague. :-(

@Graham .. hear hear!

Xero's attitude to this "issue" is nothing short of contemptuous to its clients. The feature (to add different delivery addresses) exists in the Purchase Order screen, so the code is already written - why can't this be applied to the invoice page too?
We all had an e-mail from the new CEO (Sukhinder Singh Cassidy) saying she wanted to be open to clients so I wrote to her, only to get a reply from minions with the usual platitudes fobbing off the questions - so much for a "new broom".
Xero spend a fortune on slick TV adverts, but can't even be bothered to look after the genuine concerns of its existing users.
Time is running out for Xero as far as many users are concerned.

Thanks for the support Peter Kerly. I will at todays Xero roadshow in London where I am going to find a Xero person to talk about this face to face.