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I think it is discourteous to attach the logo to our emails without first asking, especially when you cannot allow us to add our own company logo as an auto signature. Please remove this blatant advertising which suggests we endorse Xero. There are many issues with the software that are never addressed and the recent price increase only rubs salt in the wounds further.

I'm disappointed at how unprofessional it is for Xero to use our emails to advertise themselves.

Echoing the comments here - we're paying for a service, not to advertise on your behalf.

It's especially galling given the poor level of service / capacity issues on bills and expenses that are still only 'on the radar'.

I'm now downloading the PDF and sending it as an attachment via the normal email. Everything is taking longer to do, which is par for the course these days with these wonderful updates they keep forcing on us.

Just discovered the huge Xero logo in my invoicing emails to clients. Really unprofessional on a paid service. Cheapens our brand image and needs to be removed asap.

Did not opt in for this feature nor was there any information to supplied to my knowledge.

PLEASE REMOVE this feature or make it optional if you really have to **** the whole community off.

I accidentally ticked "send me a copy of statements" this month and discovered (by accident) this gigantic "powered by Xero" footer - which happens to be larger than our logo in our case. Like everyone else on this thread, this is unacceptable for a paid subscription service. I would never have expected something like this to be snuck in without warning or a way to switch it off?

Poor form Xero.

@xero, Can you confirm the footer advertising image which appears to be hosted by google servers does not contain tracking information? And will not be used to to track user data, particularly of our clients?

Hi,

I am not paying higher xero subscriptions to advertise Xero to my customers, my emails need to remain professional without branding from Xero, this is not acceptable, Xero have the higest subscription costs compared to other accounting subscription models, which I am happy to pay as the service has always been good over the many years I have been with Xero.

Our companies emailed invoices, quotes etc start to look amateurish with this "Powered by Xero" on our companies emails.

Up until now I have genuinely been too busy to look for alternatives to Xero and look into what would be involved with making the switch. But this 'powered by' nonsense is bonkers

What are they thinking?

No No NO!... Xero you are not listening. You are starting to act like the big end corporate companies who only listen to the mirror and not the outside world where the customers operate...

We do not pay a subscription service to advertise the Xero business just like Xero would not allow Amazon, Facebook or other Xero service providers that drive functionality within Xero to put their logos all over the Xero user website.

Make it optional and let us, the paying users, decide if the so called benefits of having the 'Xero legitimacy' translate into improved payments.

If the majority of people decide to "switch on" the Xero logo and link to Xero website in emails, then Xero is correct. If most people leave off, then there must be some other reason for forcing it onto us.

Of all ironies, as I type, I cannot use Xero as global access to invoicing is down...says it all really...

Poor form Xero. we will be invoicing from another program to avoid this moving forward. Perhaps work on improving functionalities that have been slow off the mark instead of focusing on sales and marketing of your brand. Performance is starting to slip Xero.

"Why has Xero added their advertising at the bottom of outbound emails? We are paying a subscription fee and do not want to be a walking billboard promoting software to our clients. Please Xero allow us to remove this unwanted branding."

Agree 100%. Even includes a link to their site - Feels like we are using a free product with included advertising, instead of a paid subscription one.

Answer from the Xero Support team - 50% joke 50% solution:

"Thanks for taking the time to provide feedback on this. I've checked this with the product team and they've let us know that this an experiment that rolled out to a percentage of Xero organisations. The core intention behind adding our logo to the emails sent from Xero is to improve the email interactions with users and to bring us in line with other industry standards. We can assure you that the logo was intended to increase the legitimacy of the emails sent from Xero which is a good practice followed by the industry. The team wanted to share with you that so far this has shown a 1% increase in email interactions as a result of this change which is a positive improvement and indicator that emails sent from Xero are well received and trusted by recipients. However, we understand your concerns and we're happy to remove your organisation from the experiment as requested."

Such a a huge distraction, i've already had people assuming it is a CTA button!
Worse still, another link and image to an external source lloks like spam. Its bad enough you wont allow emails to be sent though our own domain, now we have to 'Advertise" your business. And please don't charge a fee 'remove' it.

It says it all:

"Enforcing free advertisement onto your clients without consent is unacceptable."

"I didn't agree to give free advertising for Xero. You can keep the logo in the emails if I can get 50% off the monthly subscription."

"Why has Xero added their advertising at the bottom of outbound emails? We are paying a subscription fee and do not want to be a walking billboard promoting software to our clients. Please Xero allow us to remove this unwanted branding"

💡 You should spend time developing features that matters to your existing customers instead. Retention vs Acquisition.

I didn't agree to give free advertising for Xero. You can keep the logo in the emails if I can get 50% off the monthly subscription.

Hi Xero
I have updated my email footer

Xero - I cannot understate how much this ****** me off. As per the comments below, it is completely unacceptable that my business emails carry the Xero logo.

The response I have received so far ... "this logo is added to provide reassurance to customers that the transactions are legitimate" is not believeable as any spammer one above 3 years old can copy paste Logo and link.

Please rectify immediately

Dear Xero

Further to above comment, I have modified our email correspondence with a modified footer as per the attached and below.

FYI - any links to Xero in this email are not endorsed or supported by Hose Protection Australia. We CANNOT control Xero putting their logo on our emails and we suggest you consider other accounting programs if you dont like what they have done.
Ben Cannington
General Manager

Enforcing free advertisement onto your clients without consent is unacceptable.
Remove "Powered by Xero" from email footer immediately please.
We did not consent to this update to promote Xero which isn't free.
If you want to keep it then provide a minimum of 50% discount on our subscription.