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you should not have retired what should be coined "better invoicing" until this works.

If you copy an invoice to a new one the history says "created INVXXXX" with no mention of the prior invoice.

Better invoicing it noted the prior invoice AND it was a clickable link.

#VERY-frustrated-paying-customer

Now when we want to add an expected payment, we have to go through all the awaiting invoices on the Business menu. I cannot just add the expected payment date on the invoice page, which is really disappointing and a waste of time.

If you are looking for consistency and accuracy in the history, you will be disappointed.

Try logging a support ticket, if you are lucky it might make it to a queue that gets a condescending "we're listening" response. Unlikely to get any action.

MYOB apparently has good change history

Yes Joana, this is the biggest reason that I did not voluntarily move to new invoicing. It is absolutely disgusting that Xero have forced us to move before fixing this critical audit feature that we had on classic. Welcome to the list of very annoyed xero professionals.

I am encountering an issue with the invoice history display.

When an invoice is initially approved and emailed, the history correctly shows:
Action: Invoice Sent
Details: Invoice has been sent to ***@xxxx.com.

However, when the same invoice is resent (for the 2nd, 3rd, 4th time, and so on), the history only shows "Invoice Update" instead of indicating that the invoice was resent via email.

For example, today (27th February), I resent an invoice to my customer. Unfortunately, I had to manually add a note in the history to indicate this action.

Could you please advise if there is a way to ensure that all resending actions are properly logged in the invoice history?

New invoicing needs to show "Copied from Quote QUXXXX" or "Copied from INVXXX" with the link to follow the paper trail.

I cant use the New Invoicing until this + copy to bill is READY.

I received an email from Xero last week, "30 days until classic invoicing in Xero is retired". Please Xero, we need a stay of execution for classic invoicing. We have not had an update from Xero on this product idea since 31May24.

Could you also get rid of all the silly lines that say indicate a person has added a line & changed the total - this is the whole point of creating an invoice & ridiculous to list line by line - we have invoices with 80 lines sometimes & any useful history just gets lost in the 100s of lines in the history. It provides no additional information of use.

I'd go further than Tom. The invoice history is broken, and needs fixed. Not adjusted. It's not fit for purpose.

When I go into a draft sales invoice and change to the current date, hit approve and then separately hit email to a customer, I end up with 6 entries in history if using the 'new invoicing' as shown in the attached screenshot from 2.03pm onwards on 9-Jan-2025.

In 'classic invoicing' this same set of actions only creates 3 entries as also attached.

I have also noticed that if I have to issue a copy sales invoice to a customer directly from Xero after it has been paid, it says in history that the invoice was 'updated' twice at the same time stamp, which isn't the case and could cause audit issues if it looks like invoices are being changed after they've been paid.

Please can invoicing history be adjusted to how it used to look in classic invoicing as it was much clearer and simpler in the old template.

The new invoicing looks like we stepped back to the 80s it’s horrible. Just looks like excel spreadsheet. What are you doing ? Don’t fix something that’s not broken. Please keep classic invoicing.

Please allow us the option of choosing between the new invoice or classic. THAT would solve ALL the problems! Thank you!

Well, I thought I was just being fussy wanting to keep Classic invoicing on Xero - I have only just looked at this thread and it appears many, many Xero users want to keep the Classic invoicing layout/function and not make the switch to New invoicing!
This does rather beg the question; why are Xero so intent on forcing the new invoicing onto it's users, rather than conceding that "no-one likes it"!?
From my point of view, I won't go into the history issues, etc, which have been thoroughly covered by many excellent contributors, but I would like to point out that even the way it looks on the screen is not ideal. There is no contrast and why does the invoice section have to fill the entire screen? My eyes cannot focus on the part of the screen I need to. Not very helpful Xero!
You have extended the time we were able to use Classic invoicing to the end of February - I would strongly suggest that you keep the two options, ie Classic and New Invoicing, and allow your (valued?) customers to choose the layout/function they prefer.

I agree with this. It's not great that we can't see when an invoice (and reminders) have been sent to a customer. It just shows 'edited' in the history, which could mean anything.

Please can you also look into the issue of the history not showing when you email a paid invoice out to a customer - currently it just shows 'edited' and 'INV-XXXX updated' - this is not an audit trail clearly showing when we have sent a paid invoice and to whom it has been sent - we need this tracked in the history, or we need access to an email log area where we could look for it ourselves!

Classic invoicing records when an invoice was emailed and who to, every time it is emailed including if an invoice is changed and re-sent, New Invoicing does not record this, it only says it was updated. This is of no use to me at all. In managing overdue payments it is critical that we see when a client was sent their invoice, as many times as it is sent, and who it was sent to. Please action this urgently before retiring Classic invoicing

The fact that the Invoice it was copied from is not available in the notes anymore, is a lost feature and should be treated as a DEFECT! Not a feature request.

Should we be charging Xero for the hours lost in productivity?

Dear Kelly Re history when emailing invoices. Please can you revert to the history on the classic invoicing? We have had a big problem recently with the non history on your upgraded version. We had to contact a solicitor for a non payment, there was no proof on history of who and when we emailed the invoices too. This is a problem as we couldn't create a history of dates and times and emails the invoices were emailed to prove we had sent them and proof of how long we have been chasing the customer for payment. Saying edited is not sufficient as no proof legally who the invoices are emailed to. It needs to be updated as proof to show everyone the invoice was sent too - we usually have to send to various emails. Regards Jenny

Hi Phil Plimmer - please report this as a fault, rather than via this system as we know not much happens from our comments in here, but when you report it as a fault, they have to look at it and come back to you.