Go Cardless | Notification of Direct Debit failure
If the company uses the Go Cardless payment feature, it would be good to have the fuctionality to know if a direct debit has failed
Olly Hicks
shared this idea
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Mr Sol
commented
Voted. Please vote on this one too: https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/48769451-don-t-mark-go-cardless-as-paid-until-payment
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Louise Petrie
commented
I had this instance recently and just happened to spot it before it became due so have now sorted, but it made me see the lack of error reporting.
If an invoice does not pull through to GoCardless...for any reason...there should be visibility on error reporting and a notification so that this can be dealt with before it causes any financial impact. With an integration you shouldn't have to be manually monitoring to make sure all invoices pull through.
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Nigel Hodges
commented
Currently if an invoice is sent to GoCardless for DD collection, and it exceeds the transaction value set by GoGardless, the DD isn't collected, but no error message is sent by either Xero or GoCardless.
Need to improve visibility of errors in Xero, so alternative collection arrangements can be made.