Homepage - Ability to control what messages and adverts appear
The Dashboard has been used as an advertising medium lately as well as a messaging medium informing users about Xero's latest acquisition or some new feature they want users to know about.
The dashboard is a useful feature but distractions on the dashboard kill my productivity. Also, Xero have existing ways to communicate with users (email, xero messages/notifications, community forum, Xero blog etc etc) - they should leave the Dashboard for business use.
They should also leave support messages for business support use only - have a look next time you contact support - they avoid answering the question but manage to spend many words telling you how good the feature is for you, the feature you are complaining about.
After all, users pay Xero for this product, we shouldn't have to put up with Xero's marketing messages thrust onto our screens when we are working. I doubt Xero staff have to deal with such interruptions, so why should we?
And today, I now have 2 places on my dashboard that display messages from Xero, only one of which I can remove. This is my workspace that I paid for - don't break it by put things on there that I don't want. There's a banner across the top (not removable) and what appeared to be a chat window on the bottom right (that I managed to remove before getting a screenshot).
Who else wants retain some suggestion of control over their system that they paid for so that they can get their work done?
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Xero%20homepage.docx 64 KB -
Auto%20Reconcile%202.png 7 KB -
Set%20Up%20Payments%20-%20every.%20single.%20invoice..png 76 KB -
Auto%20Reconcile%201.png 5 KB -
Syft.png 7 KB -
Chasing%20Payment%201.png 4 KB -
Case%20-%20Dashboard%20Banner%20%E2%80%93%20Xero%20Central.pdf 133 KB -
Screenshot%202025-09-02%20at%2011.40.45.jpg 153 KB
Thanks for your feedback about this.
The community can now get behind and support this idea.
Along with votes, other members can now comment to share their thoughts.
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Constance Redgrave
commented
These advertising banners are out of hand now. Please let me turn off! I cant work like this. Its so distracting.
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Aaron Dickenson
commented
Add on upsells intrusively in my UI is annoying and distracting. These should be strictly kept off the main UI unless I've already bought in.
Adding extra clicks to my workflow to upsell Airwallex Services and crowding the screen with pay bill linked to them is ens**tification at its finest.
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Fiona Davidson
commented
Ah, and another pop up to redirect. How do I get rid of this too.
It needs to be a background setting NOT every time I want to do a batch payment. -
Fiona Davidson
commented
And here is more advertising to make Xero money under the guise of efficiency.
But its not cheap @ 0.35c per bill. I'd be interested to know what kickback Xero is getting from Airwallex.
A new column but it's mandatory, I cant remove it, this is not ok!
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Adam Kuznesof
commented
I like Xero but this advertising is very frustrating and gets in the way of workflow etc. Their should be no advertising in a paid products.
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Anthony Dawson
commented
The placement of the conintuous banner ad for phone payments on the mobile app is pathetic and very poor customer consideration and service. The fact that it takes up 30% of the screen on my mobile screen with a banner ad that is compeltely redundant and has been there for multiple years is atrocious. Do better Xero, we the customers expect better.
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Martin Danger
commented
So many comments about constant reminders/offers for products that users don't and will never use. The intelligence Xero brings to its platform can't figure out that, after hundreds of clicks to close the banner without clicking the link, that no means no. And Xero wants us to use, and trust, its AI tools.
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Vic Aloi
commented
So now we pay subscriptions to see adds???? the market is wide open for a new competitor to take it all. Quickbooks and MYOB are no good.
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Shaun Sizen
commented
This is a sales directive that just slows down the process of using Xero, I don't want to make payments via Xero, fine tell me once but not every time, remove these annoying pop up ads please
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Adam Kuznesof
commented
There is now a pop-up when I press "Make Payment" trying to sell me on some automation I don't want. The default action on the form is to take me to the new thing, not continue my workflow. This is very frustrating. This comes up EVERY TIME I try to "Make Payment". It is directly in my way, not a banner I can ignore etc. Please remove this.
Thanks.
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Tony Gowshall
commented
Xero is Used for Work, Having Popups, Animations, Glary Icons & Not Asked for Features Appear is So Annoying and Productivity Negative Not Mentioning Slower Loading Time. Keyboards Usage apparently has gone out of the Window, If you are Limited in Using A Mouse Navigating is a Absolute Nightmare. This is where the WEB Applications has fallen in a Huge Hole. With a Local Program All Commands are available via a Hot Key. Xero is NOT Keyboard Friendly. Even to Logging In, The MFA Field has to Be Clicked in to Actually Use. This Is Irritating at the Least. (MYOB Has the right Idea with Both Web & Local Program Versions Available).
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Alan Liefting
commented
Both the new and old homepages/dashboards have an excess number of banners/notifications/little used sections above the real nitty gritty stuff that we use every day. It needs to be moved elsewhere.
[EDIT: Xero moved my independent post to here. FWIW]
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Paul Hayes
commented
Is this a big bully American corporation pushing it's customers around? This is not Greenland!
Your customers are your bread and butter, treat them with respect and they will honour you with continued patriotism. NO ADVERTISEMENT -
Henry Amos
commented
Very poor of xero to put it up, and worse not being able to remove it from the dashboard. First BIG negative for this software.
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Paul Hayes
commented
I wonder if MYOB has this problem??
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Martin Turner
commented
This dashboard marketing assumes the person seeing it is the decision-maker and payer, but in many businesses the daily user isn’t the one approving spend. I’m using Xero to do my job, not to evaluate upgrades or be sold to, and the messages are mostly irrelevant to my role.
Honestly, it reads like a lazy feature-adoption approach from the marketing team: spray generic prompts at every user because it’s easy, not because it’s effective. It’s not 1:1 targeted, it’s not role-aware, and it turns a paid workspace into an ad surface. If Xero wants adoption, do the hard work: target account owners/admins via the right channels (or make it opt-in), and give organisations a setting to disable promotional content for non-admin users.
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Laurence Van Dam
commented
Drop the popups on the homepage. When you try and look (hover over) at the drafts or Invoices to pay, the popups keep getting in the way.
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Paul Hayes
commented
I suffer from ADHD and am easily distracted by pop ups and advertising.
I use adblockers and unsubscribe from most things. A work space is a workspace and leave it as that. -
Martin Turner
commented
As a paying Xero customer, I rely on the dashboard as a workspace to get work done quickly. Promotional banners, acquisition announcements, and “feature” messages interrupt that flow and genuinely reduce productivity, especially when they’re not fully dismissible.
Please add a simple control to hide all marketing/promotional content on the dashboard (and keep only essential business/support alerts). Xero already has plenty of channels for product news (email, notifications, blog, community), so the dashboard should stay focused on running the business. If we’re paying for the product, we should be able to choose what appears in our workspace.
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Fiona Davidson
commented
Yet another advertisement pop up today....