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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. I'd like to see both the VAT inclusive and exclusive values listed in the transactions list shown in a clients account. Some clients discuss VAT exclusive figures and others inclusive, so it would be much easier to have the selection to show both values side by side, especially if you're looking for something by value.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Emma, appreciate you submitting this through. We understand that having both Gross and Net figure visible together could make reviewing transactions easier.

    The good news is this is already available in the Account Transactions report. You can customise the report columns by opening the Columns dropdown and selecting the fields you need, including Gross, Net, and VAT. You can also save the layout as a custom report for future use. Alternatively, you can also run the Receivable Invoice Detail report.

  2. Once upon a time when we used TAS for our bookkeeping services, they had a very useful feature when processing recurring journals. We could choose separately months to correspond to the days clients being charged for. For example, we would pick January, March, May, July, August, October, December to process invoices for 31 days; February for 28 days; and April, June, September, November for 30 days. Once you have that set up initially, you don't have to think about adjusting recurring journals every month. At the moment, it takes me about half a day just to update over a hundred…

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Anna, thanks for sharing your idea, and letting us know the changes that matter most for you. We understand that having more options in terms of how often the journal should be repeated would be helpful and prevent extra admin. We'll open this up for the community to share their thoughts and vote on it. In the meantime, we'll monitor this space for traction.

  3. It would be most helpful to have a valuation format ( which for my construction business sits between the ( Quotation & invoicing documents that Xero have delivered perfectly)
    This would require a % of the line item “ as defined in the quotation document” this value / % would increase as the project progressed.
    Is this something that could be accommodated?? For a 50 something builder with limited I.T experience Xero has proven to be user friendly and very efficient tool. Thank you!!! The perfect tool would include the above Valuation document.

    2 votes

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    Thanks for sharing your idea Brett, and letting us know the changes that matter most for you. We are pleased to hear that you're loving Xero so far. While this is currently not possible we've opened this idea up to the community to add their support. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too! In the meantime, you might be interested in checking out our connected apps page via the Xero App Store which might have an app that supports the construction functionality you wish to see.

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  4. I would like to be able to check an option that automatically adds the accout number to the reference field on invoices. This would save a lot of time.
    I'm sure there would be options that people would like ot autofill this field so make ot part of the settings

    5 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Appreciate the feedback and how this would be useful when your reference is driven off the contact's account number.

    It's not something we have plans for right now, but do share your idea with others that you feel would find this helpful so they can add their support for your idea here. We'll keep a close eye on the interest and share of there's any progress.

  5. It would be helpful to have a the title line show on the Invoice list as it does on the quotes screen. This is helpful for when you are trying to find an old invoice without having to click through each individual one.
    Same would also be helpful on the bills page as it would make it much faster to find the correct bill especially when you have numerous ones from the same supplier like my company does.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for raising this suggestion. We understand the request to display a custom invoice title directly on the invoice list. Having more context available at a glance could make it easier to find the right invoice.

    We've moved this idea to Gaining Support so we can continue gathering feedback. If this could improve your workflow, add your vote and share how you'd use the title field.

  6. Being able to add a video to the attachments on an invoice so when sending an invoice, you can send a 5-10 second video of a repair or service or what was fixed or item you are invoicing over. Photos are good, but sometimes video is better.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks so much for sharing this idea 🎥 — we can see how being able to attach a short video to an invoice could be really useful, especially when a quick clip can show a repair, service, or completed work more clearly than a photo.

    We’re moving this idea to Gaining support so other customers can vote and comment on it too. This helps our product team gauge community interest and better understand how valuable this would be for businesses using Xero.

    If this is something you’d like to see, we’d encourage you to add any extra detail about how you’d use it, as that can be really helpful context for the team reviewing the idea.

  7. The rational of display Tax ID Display Name under the client contact doesn't sounds right as this is the column where we should key in our own company information.

    When we using the standard template of Xero for AR Invoice, if there is tax id keyed under client's name, the field of "Tax ID Display Name" will be display under the client name. this sounds weird when I was told to amend the "Tax ID Display Name" which can be found under Financial Setting to something called "TIN Number" or "Tax ID Number" to make the display right.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing this idea 🙂 We’ve moved it to Gaining Support so we can continue to track interest from others who’d like to see this improved.

    In the meantime, there is a workaround available using an advanced invoice template (custom DOCX template). This gives you more control over the invoice format, so you can customise how the invoice displays outside of the standard template.

    You can find more on setting this up here: Create an advanced invoice template

  8. The ability to add custom fields to invoices based on the industry would be a fantastic feature. I have a SaaS client who bills annually that has customers reaching out about adding the invoicing term(number of months) to their invoices. Seems like there have been other ideas submitted based on specific industry requirements.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    We appreciate the suggestion, Deanne. We understand how being able to add custom field for billing terms to invoices could help provide clearer information to customers and reduce the need for manual descriptions.

    Having dedicated fields for service start and end dates could also support businesses managing ongoing contracts, retainers, or deferred revenue workflows.

    We’ll continue tracking the feedback and interest shared here.

  9. We would like the ability to preview the Credit Note BEFORE saving it as a Draft.

    Currently, the only option to preview a Credit Note is to save it as a Draft and then use the "Print PDF" option to open a preview.

    Instead, we would like an option where we're able to view a preview when creating the Credit Note.

    Purpose: To be review the Credit Note for mistakes before officially saving it.

    Thank you!

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Lina! Thanks for sharing your idea we appreciate the need to preview your credit note before it is saved. We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  10. Currently, the bulk payment option through online statements works effectively for invoices in the base currency. However, when dealing with foreign currency invoices, customers are required to pay each invoice individually. This creates additional friction and inefficiency in the payment process, particularly for businesses managing multi-currency transactions.

    We would like to propose the development of a bulk payment feature that supports foreign currency invoices as well. This enhancement would streamline the payment process for international customers, reduce administrative overhead, and improve overall customer experience.

    Thank you for considering this request. We look forward to hearing your thoughts and any potential…

    1 vote

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    Thanks so much for sharing this idea. We can see how helpful it would be to let customers pay foreign currency invoices in bulk from statements, rather than needing to open and pay each invoice individually. For businesses working across multiple currencies, this would make the payment experience much smoother and save time.

    We’ve reviewed your idea and are moving it to Gaining Support so we can continue to track interest and hear more from others who’d benefit from this.

    If this would help your workflow, please add your vote and share any extra detail about how you use it — that context is really valuable for the team 💙

  11. On the awaiting approval invoice page can we get more details for each customer, like any overdue amount and any credit they have in their account. Currently you cannot apply a credit unless you open the invoice. This will save time and errors.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, Shijo.

    We've reviewed your idea and now it's up to the Xero community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  12. PREVENTING INVENTORY UNIT AMOUNTS FROM BEING EDITED IN INVOICES.
    ON A COUPLE OF OCCASIONS NOW I HAVE ACCIDENTALLY TABBED TO THE AMOUNT COLUMN AND ENTERED A QTY. WHICH HAS OVERWRITTEN AN ITEM AMOUNT FOR THAT INVOICE - AS I HAVE MANY SIMILAR INVENTORY ITEMS FOR A CUSTOMER I OFTEN USE " LOAD LAST ITEMS " THAT HAS CAUSED ME MULTIPLE INCORRECT INVOICES AS IT LOADS THE EDITED PRICE NOT THE STD ITEM PRICE LOOSING ME $100s OF DOLLARS THAT HAVE BEEN PAST PAID. CANT SEE A WAY OF MAKING THE INCOICE AMOUNT COLUMN UN EDITABLE -
    WHILE PROTECTION OF AN…

    4 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea about making this change to prevent accidental (or unauthorised) changes to the sales prices on invoices.

    Now it's up to the community to get behind and support your idea. You might like to share your idea with any colleagues that this could also benefit, so they can add their votes and comments too!

  13. Ability to link a bill/expense to a customers invoice but not have it itemise. So you can track cost of goods per job especially for small businesses only utilizing invoicing and not having to do projects

    6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Phil, it'd be good to get a bit more detail to better understand your needs from what is currently available with billable expenses.

    Right now, you can assign lines of a bill directly to a customer (rather than project). When you add the items to your customers invoice you can edit the remove the item code if you don't want it directly associated to the inventory item.

    Would it be more something like the idea here that you're after with more visibility of the linkage between the invoice and bill?

  14. When on pretty much any view, sometimes you just need to copy an invoice number (or a few).

    Now, when you click on a line, it goes to the invoice.

    Please give an option to disable the click to go to invoice/credit/bill, and allow us to click on a line to highlight/copy as right now it gets annoying - you have to click, but then press escape quickly enough, or, download as a CSV which just takes too long.

    Thanks

    4 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Hi William, thanks for your reply here.

    I've checked the Invoices and Bills pages, and see much the same sort of behaviour. For example, when trying to highlight an invoice number in the Number column, or the Reference column for Bills, it tends to take you into the transaction.


    Thanks for sharing your idea about how you would like to see this changed.


    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes and comments about how this would help them, too!

  15. Our practice makes use of Xero's ability to import invoices to do monthly utility billing and have found Xero's feedback notice / confirm import page to be VERY useful.

    On this page Xero notifies us if
    - any invoices will not be imported due to errors
    - invoice number already exists
    - any item descriptions and/or prices differ from the Xero org's listed products and services

    Unfortunately, it does not notify the user if any new contacts will be created on confirmation, as imported invoices automatically create a new contact if a matching one does not exist.
    This sometimes happens…

    6 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Appreciate the feedback on invoice import notifications. Hearing how a prompt for new contacts could help keep your monthly utility billing clean and avoid unintentional duplicates is really useful.

    We’ve moved this idea to Gaining support, so the community can now vote and share their own experiences. Any extra context about how this impacts your workflow would be helpful for others reading along.

    We’ll share any updates here as the idea progresses.

  16. Sometimes I need sub-headings within my quotes or invoices and it would make my sub headings more obvious to customers if I could type them in a different colour. Just one or two alternative colours for the font would make a huge difference to me

    3 votes

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    1 comment  ·  Admin →
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    Hi Dawn, thanks for sharing your idea! We can see how being able to use a couple of extra font colours in Standard Branding Themes would make sub-headings stand out and help your quotes or invoices communicate more clearly.

    We’ve moved this idea to Gaining Support to gauge the community's interest. If you can, it’d be great to know which parts of your invoices you’d most want to highlight with different colours as this will help others understand the value.

    In the meantime, if you want to explore more flexibility, the Advanced Invoice Template in Xero can already use different font colours. Our Xero Support team can walk you through how to set this up to achieve the look you want.

  17. Can you please get rid of that annoying image that appears when I'm typing in a new contact on a sales invoice. As I'm typing the image is flashing away on each keystroke and giving me a headache!

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea Jeanette! Appreciate that the contact suggestion popping up at each keystroke can be difficult to navigate and confusing. This is why we will move this idea to gain more support from the community. Feel free to share this with your colleagues so they can share their thoughts on this too! We'll monitor this space for more traction in the meantime.

  18. Ability to turn off / toggle the warning for

    "The invoice was raised after the payment you are reconciling to"

    Alot of my invoices are dated after the payment date for whatever reason. It would be create to have a choice whether to receive this warning or not.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Dylan, thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it, please feel free to share this with friends and colleagues who might benefit from this feature. Cheers

  19. Please add a column that shows the Sales Representative name.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Jadé, when you say sales representative can I just check how is this information currently being entered in Xero? For example have you set up a tracking category to track the sales representative, or would you be wanting this information from the user that created the invoice? Will be helpful when sharing your feedback with the team.

  20. I would like to be able to 'print' or 'save' a pdf invoice to a folder of my choosing rather than to the default 'downloads'
    Currently ALL downloaded items from the internet are placed in 'downloads' so I need to move the invoice pdf to my chosen folder. It would be a excellent time saver if I could choose my own folder to save to, and have it use this chosen folder each time.

    I believe it is a software bug to rely on the default settings of the users browser to determine where files are saved to.

    10 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Thanks for sharing, Jane.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    We don't have any plans for this right now, but we'll track the interest from your idea here.

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