History and notes - Invoice has been unmarked as sent.
New Invoicing: in the History & Notes, an invoice has been approved BUT NOT SENT, then when the invoice is edited, a history note says " Invoice has been unmarked as sent " This is definitely not true. The invoice was never sent at this point, it was never marked as sent or marked as unsent. Please fix this incorrect Note in the History.
Faye Morton
shared this idea
Hello everyone, thank you for bringing this to our attention.
We understand that you've noticed an issue where the History and Notes indicate that an invoice is "unmarked as sent," but there are no subsequent updates detailing the sending process.
The product team is aware of this situation. To allow for a thorough investigation, we recommend that you raise a case with our support team.
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Sheree Hopkins
commented
I have just discovered that a customer has not paid their invoices, because they have not received. I sent them, they say as sent, but when I go into history it says 'unmarked as sent'. Is there not a way you can flag if the invoice has been unmarked as sent, or send a note, so we know to send the invoice again. The only reason I know about this, is the customer has not paid but I cannot go through the hundreds of invoices to check.