Receive an email notification when invoices are paid via stripe.
We require payment of cash sales before goods are sent to customer's, we need to know when payments have been made in real time in order to get the goods to our customers in a timely manner.
I reconcile payments to the bank account everyday so I can see when invoices are paid via internet banking. When it comes to invoices paid via stripe however, there is no reconciliation until the money comes into the bank account, so I don't know that these invoices have been paid until well afterwards.
This means customers are not receiving their goods when they should be.
An email sent advising that the invoice has been paid via stripe would mean payments will be picked up as soon as they are paid and customers will receive their goods when they should.
Nicole Neale
shared this idea
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Pamela Kearney
commented
or just somehow change the status on an invoice to payment pending. Had a customer pay on Thursday, processed by stripe on Friday, and they were quite annoyed I sent a reminder on Tuesday. Payment not due to hit Xero till Thursday!!!! a full week. (memorial day holiday) This is not good enough. At least an email would be good.
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Nicole Neale
commented
Hi Ann,
Thanks very much for your message, I have updated settings in Stripe as per your easy to follow directions. Hopefully I will get notified now.
Thanks again!
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Ann Lewis
commented
Hi, we use stripe for card payments and we receive an e-mail direct from Stripe confirming the invoice that has been paid. If you go to communication preferences and transactions and balances within Stripe itself there are options for receiving e-mails one of which is for successful payments.
Hope this helps.