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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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812 results found

  1. It's not possible for customers to update their own email address eg if we send an invoice or statement to an old email address and they want to change it. Would be good if customer could update it and we just verify it. Or some kind of automated form they get to speed updating it.

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate how enabling your customers to update their own contact information would be helpful and save steps to keep accurate information and interact with your customers.

    We don't have any direct plans around this atm, however we'll continue to track the interest this idea builds through the community and share if there are any updates.

  2. It would be a huge benefit to be able to recall an email (with invoice attached) sent in error to the wrong client.

    An invoice has now gone to the wrong client and my manager will now have to have an embarrassing conversation with the competitor, due to my mistake.

    86 votes

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    26 comments  ·  Invoicing  ·  Admin →
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    Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.

    At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.

    We’ll be sure to update this thread if anything changes.

  3. If a business uses more than one branding theme for their sales documents, a feature to apply a separate automatic numbering sequence to each one would be useful.

    85 votes

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     ·  32 comments  ·  Invoicing  ·  Admin →
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  4. It would be great if there was a function to add a template including a business logo for the monthly subcontractor CIS payment certificates - like the invoicing templates.

    9 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  5. Could you please enable the ability to create a custom “Packing Slip” as part of our custom “Branding Theme”? We’d like to be able to send our fully personalized packing slips without having to change the invoice “Branding Theme" back & forth.

    Thank you

    88 votes

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    32 comments  ·  Invoicing  ·  Admin →
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  6. Bulk download of invoice PDF files (not export csv)

    Currently after doing a search, what I understand the current process is:
    - Going under Paid / Unpaid tab under Invoices
    - Checkbox all and select print
    - But this clumps ALL the invoices into a single PDF file instead of one file per invoice number
    - Using an online tool to split the invoices. If your invoice is more than 1 page long, you'll need to manually merge them back.
    - Alternatively, manually clicking each invoice link, hitting the Print PDF button. Going back and repeat every invoice.

    What I…

    42 votes

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    17 comments  ·  Invoicing  ·  Admin →
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    Thanks for stepping out the process for others here, Vicky. You're correct in the way this currently works. 

    It'd help when sharing back with the team if you could share more detail of why you'd like the ability to export in bulk but create individual files. What would this help your business do? 

  7. Make the Customer Field AutoFill in new invoicing

    In the old invoicing - which by the way was must better and more reliable, the customer field would autofill if it was setup to autofill within the customer set up. With the new invoicing this field no longer autofills. Please Fix

    12 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  8. Is it possible to include a item code column when downloading Xero invoices. This information is already included in the PDF download.

    10 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  9. The ability to choose what items to include from the invoice on the packing slip. This means I can select not to have freight and set-up charges on the packing slip as they are not actual items being sent to customers.

    11 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  10. Customer Statements - the current statements show payments allocated to invoices. This is confusing for customers who make part payments. Can Xero please bring in an option to not include payment allocations as our customers only want to view their statements by looking at the amounts they actually paid, not the break ups

    31 votes

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    19 comments  ·  Invoicing  ·  Admin →
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    Appreciate wanting to see a direct option within customer statements that exist in Xero. 

    An option here would be to run the Customer Invoice Activity report where you can filter by Source to remove payment type sources such as 'Receivable Payment'. Once set up this could be saved as a custom report to be run with your filters at any time. 🙂

  11. To be able to bulk download invoices for a client or multiple clients.

    With also the ability to filter to all invoices, paid invoices and not paid invoices.

    21 votes

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    3 comments  ·  Invoicing  ·  Admin →
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    Hi team, as mentioned in my last update this is already possible with the option to export invoices as a CSV. This will download your invoices with the detail in a CSV format that could be used for some of the purposes described here.

    I want to be open that we don't have any plans at this time for enabling a download of multiple invoices at a time as separate PDF documents.

    While the idea will moved to Not in pipeline voting will remain open, and if it does pick up traction from the community we may revisit.

  12. We use the search facility when trying to locate a previous invoice from a customer but the search doesn't show a summary of the items ordered (the "description" column) so could you perhaps add the "description" column listing into the search results when the down arrow is pressed that currently only shows the date and payment total. We find we need to go through so many invoices just to find the one which has a certain "product" customer ordered.

    67 votes

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    23 comments  ·  Invoicing  ·  Admin →
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    Hi community, circling back on this idea we want to be upfront that we don’t have plans in the near term to add Description as a column in the Invoice list.

    That said, we really appreciate everyone who shared their use cases, and our new JAX tool may help with many of these needs.

    With JAX, you can ask questions about your invoices, such as:

    • “Show me invoices from the last 30 days that include <product or description>”
    • “Summarise my last 20 invoices in a table, including a summary of the product and/or description for each line item”

    While we’re not planning to add this field directly to the Invoice list, I’d really encourage you to give JAX a try and see whether it helps achieve what you need here. Thanks

  13. Ability to delete invoices permanently in Xero.

    Purpose: To make the lists of invoices looks cleaner, as the voided invoices will not be listed there. Especially for the ones that’s created accidentally.

    193 votes

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     ·  29 comments  ·  Invoicing  ·  Admin →
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  14. When raising an invoice, add the functionality to 'select all' lines, to add to assign to a Project.

    When creating an invoice, even from within a Project each line has to be manually assigned to a project.
    Even if an invoice is copied from a previous one from within the project, the project information is not copied over and each line has to be assigned individually.
    This is very onerous, especially when there are numerous invoice lines.

    When actions are taken from within a Project, Xero does not seem to carry this information through, which is very poor.

    45 votes

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     ·  16 comments  ·  Invoicing  ·  Admin →
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  15. Email template - option for insert placeholder for GST exclusive amount ('Subtotal' amount).
    At the moment, I can only do the Total amount, which includes GST.

    15 votes

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     ·  7 comments  ·  Invoicing  ·  Admin →
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  16. I often collect cash payments that I then create invoices for, rather than having to click on Approve then click on Add payment, it would be great to have the option to Approve and add payment in one click.

    16 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  17. We would like to indicate a specific percentage of retention money held by our client on our sales invoices to them. This retention is then payable to us after a specific amount of months.

    We also need a way to keep track of the total amount of retention held by a client

    59 votes

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    19 comments  ·  Invoicing  ·  Admin →
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    Hi community, in lieu of having a direct feature for this I wanted to highlight the option shared earlier on in this thread (Thanks Peter!) for those it may help.

    As mentioned, currently you could enter a separate line on the invoice, with a negative amount for the retention value, and code this to a 'customer retentions' account in the Balance Sheet. You could also add a comment in the Description field, indicating the cumulative retention value.

    The Account Transactions Report can then be used to manage the values being carried forward. 

    Being open, this isn't something we have planned for development at this time, however we'll continue to gather the interest here, and if there's any changes we'll let you know. 

  18. Current size limit of attachments able to be sent with invoices is 7MB.
    Businesses that are required to send PODs with their invoices and that are photographs of the POD's reach the limit of the attachment size after 2 or 3 photographs.

    Email limits at the moment through gmail, outlook etc are around 20MB+ so there is a work around, however makes it much easier and more streamlined to send via Xero.

    10 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  19. Ability to schedule time for repeating invoices to be generated and sent.

    Purpose: To make repeating invoices are generated and sent to the contact/supplier/customer’s preferred time.

    133 votes

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    70 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, we wanted to share another update here. The ability to schedule and send a one-off invoice at a date and time that works best is now available to all organisations.

    You can find this feature in the send window by clicking the dropdown arrow next to the Send email button.

    As mentioned in my last update, we understand there’s strong interest in extending this functionality to repeating invoices as well. While this isn’t currently in the pipeline, it’s something our product team will closely consider as they shape the future of repeating invoices in Xero.

    I’ll be sure to share any further updates with you here.

  20. Ability to create a separate proforma invoice function which allows you to make part payments against the proforma invoice, before being able to convert it to a sales invoice.

    Purpose: Users can easily manage part payments before sending their sales invoices to their contacts.

    154 votes

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    44 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks for continuing to raise your needs in proforma invoicing with us here.

    Atm, deposits can only be taken against approved invoices(powered by Stripe), and taking payment against quotes or draft invoices isn’t supported at this point.

    We understand that pre-invoice and proforma-style workflows matter for some businesses, especially where payment needs to be secured before the final invoice is raised.

    Earlier-stage deposit workflows is something we’re considering for the direction in this space, and we’ll share more here if that progresses further.

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