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Staff need a place to log return/refund receipts and notify the accounting/bookkeeping team. Just as with expenses, we need a way to associate these with projects, custom tracking categories, etc. It makes no sense that our staff to into Xero to let us know when they spent money, but can't let us know they unspent it. And it's confusing for staff to say "Go to Xero with expense receipts" but "email me with return receipts". Also, the email doesn't guarantee you collect the right info. And if we need to associate this with a project, the only way currently is to create an invoice, which we can only do once the employee emails us. Can you imaging having to do this with many staff, locations, departments, etc.? It leaves a larger burden on the accounting team. Also, if you have any kind of protocols where a department head may go into approve expense claims for their team, it adds another layer/operations to setup if/how they approve this return... It would be MUCH better if the staff and department heads were using one function for expenses and expense refunds. Thanks!

This should be a really easy one to add to the product, since all you need to do is allow a negative number. Since you have recently approved adding a default mileage rate, I thought maybe product management could include this simple fix, as well. This would allow our users to submit returns rather than the admin needing to enter it on their behalf. Thanks in advance!

So much agree. I use FreeAgent for my day to day and Xero for a charity. Free agent expenses already does all of this as standard, and it’s cheaper. Xero really need to up their game, this is an utter basic

Agree! I have folks buying and returning stuff ALL THE TIME! It's crazy to me that they can't submit a return receipt the same way they submit a purchase receipt. The fewer processes and steps my employees have to learn and remember, the higher the chance that they will actually submit something correctly, which is the end goal!

Adding an item for a discount is a critical feature for expense claims. Please add this feature ASAP.

As I don't have the ability to directly amend or modify a bill based on the expense claim, it's critical this feature be added so that this critical information is presented to the people who do.

I was amazed to find I couldn’t do this already. The workaround is clumsy to say the least. Please add!

EDITED: I have just tried the workaround suggested (add a credit note) but you can't add a credit note to something that's already paid!

Considering how much we pay per user for Xero expenses I'm shocked this isn't a feature already. Free Agent offer this as part of their (free) expenses product. Come on Xero!