Payroll AU - Payroll Advisors to receive Superannuation email notifications
Please include all Payroll Advisors in Superannuation bounceback email notifications.
Currently, only the Super approver receives an email notification when any super payment has bounced. Often, the Super approver does not pass this on in a timely manner, and it's not practicable to be constantly refreshing the Super Payments screen to check for any bounces, particularly for Accountants who manage multiple organisations in Xero.
With Payday Super coming in to effect on 1 July 2026, the window for ensuring super is paid is very tight. If only the Super approver is notified, they may not have the ability act accordingly or to pass on this information in time and the employer will be subject to SGC which also creates a mountain of additional paperwork with the ATO.
If all Xero users with Payroll Admin access are notified of bounced payments, there are more people who can know about it and act swiftly to rectify the payment to keep the employer compliant with the new laws.
Kathy Tung
shared this idea
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Freya Pieroz
commented
With only the super approver being notified (and that approver only allowed to be a single person), there is a single point of failure. The bus factor / bus quotient is one. For something that has significant legal consequences, this is extremely poor management.
Assume, for example, that your super approver approves the super and then goes on holiday for two weeks, as they are entitled to do. Until they get back, no one is receiving the notification that the super has bounced, and it can't be fixed in a timely manner. Or assume they get sick - it's the same result. Late payment and penalties applied, which the employer has to pay purely because Xero enforced a single point of failure.