I had a new employee onboard but was not advised until today when I went to process payroll that our subscription limit was reached and I co
I had a new employee onboard a week ago but was not advised until today when I went to process payroll that our subscription limit was reached and I couldn't pay him.
Why does this alert not pop up when the employee is added, not when it's payroll time. Because our subscriber is not available, I'm now stuck waiting for my case to pop up in the queue instead of being able to call someone to rectify it straight away.
Teresa McRae
shared this idea
Hi Teresa, thanks for posting on Xero Product Ideas!
I wanted to let you know this platform is a community forum dedicated to discussing and voting on feature requests and product improvements.
Raising a support case via Xero Central as you've mentioned is definitely the best way to get timely assistance with using Xero.
Regarding your query about employee limits: The monthly employee limit is based on the total number of employees paid within the calendar month, rather than total active employees.
If you need any further help with how Xero works, please feel free to raise another case with our support team.
