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Payroll & expenses

Customer ideas for Xero Payroll, employees, expenses and using Xero Me

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Payroll & expenses

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70 results found

  1. EXPENCE MODULE - TRAVEL - NOT TAX (SARS) COMPLIANT

    Xero Expenses currently captures the following for mileage claims: date, distance, and a description. This is wholly inadequate for South African tax compliance and exposes every South African business using Xero Expenses for travel reimbursement to material tax risk.
    The South African Revenue Service (SARS) prescribes specific logbook requirements under the Income Tax Act 58 of 1962 and the Seventh Schedule thereto. A valid SARS travel logbook must record the following for every trip:

    Date of travel
    Start time
    End time
    Starting point (address or location description)
    Destination (address or location…

    4 votes

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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  2. 1 vote

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    Hi Martin, thanks for sharing this feedback. We understand how having the bank balance visible when selecting a payment account could make payment processing more straightforward.

    We’ve updated the status to Gaining Support so we can continue tracking community interest. If this would be useful, add your vote and share how this would help your process.

  3. A warning banner appears every time an employee makes an expense claim for the same amount as a previous expense claim. Many expense claims are for the same amount but for different dates. Can the warning please be improved to highlight only expense claims for the same amount and the same date?

    1 vote

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    Appreciate your feedback, Jean. We understand the request to make duplicate expense warnings clearer and more useful. Providing more context around why a claim has been flagged could make it easier to review potential duplicates and avoid unnecessary interruptions for legitimate expenses.

    We've moved this idea to Gaining Support so we can continue gathering feedback. If this could help your workflow, add your vote and let us know how you'd like duplicate warnings to work.

  4. For mileage expenses a way to have a total amount of miles used so that I can track once I reach 10,000 miles and adjust the rate from 45p to 25p. Or have this set to automatically.

    8 votes

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    Thanks for the idea ✨ and for explaining the need to be alerted at a mileage threshold so the rate can be updated. We’ve reviewed this and, at this stage, we’re not planning to progress it. The approach needed here would rely on a GPS component for automated tracking, and this isn’t something we’re exploring right now. In the meantime, you can continue recording mileage manually and adjust the rate when you reach your threshold. We’ll keep monitoring interest in this space, and if our direction changes, we’ll update here. Thanks again for sharing your use case and helping us understand your needs 🙏

  5. Would be great to be able to create an expense claim for all the staff members listed in Payroll without them having XeroMe access.
    Our staff don't use XeroMe at all, but submit expense claims on the odd occasion. The Expense option is a great idea but very limiting to the staff members that we can use it for.

    5 votes

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    Hi Vanessa. Thank you for this suggestion.

    We understand that for staff who rarely claim expenses, setting them up as a Xero user just to process a single reimbursement can be administratively heavy.

    As you have found, the current Expenses module requires the "Claimant" to be an invited Xero user. Because your request is to allow claims for "non-users", we are classifying this as a new idea to Gain Support.

    A note on Xero Me access: If the main barrier is that your staff prefer not to use the mobile app, it is worth noting that they can also submit their claims via the web version of Xero Me (logging in via a desktop) instead of using the app.

    A workaround for non-users: For staff who do not have a Xero login, you can process their Expense Claim on their behalf. If you need an extra hand you can raise…

  6. I appreciate that the "Assign to customer" option is useful, but I do not want all of our field staff who use Expenses seeing our customer list. Surely this option can be removed for "Expenses Submitter" roles (but kept on for "Approvers" and "Admin")?

    5 votes

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    Hi Dan, thanks for sharing your idea about how you'd like expenses submitters to not see customers in the Contacts list.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes too!

  7. It would be useful to be able to assign default tracking categories to users for expense submission so these don't need to be manually added to each individual claim.

    11 votes

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    Hello everyone, we understand that being able to automatically assign tracking categories to users for their expense claims would be a huge benefit, saving you time and ensuring accurate reporting. 📈

    We've heard your suggestions we're continuing to monitor the interest in this idea, but it's not on our current development roadmap. We'll be sure to update you here if anything changes in the future. 👋

  8. When approving expenses in Xero Expenses, list the 'Assigned to: Project; show up next to the date and category for easy approval instead of having to click into the expense to ensure its been assigned to a project before approving the expense.

    6 votes

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    Hi Kim! You might've seen we just released an improved expenses list that entails a few enhancements our customers have been asking for.

    We have more planned for this space including surfacing the ability to view tracking and the customer or project an expense has been assigned to.

    I'll come back to share once the teams start work on this 😊

  9. Expenses - I want to be able to give an employee the ability to submit on another's behalf but not to be able to approve them or see everyone else's expenses e.g. Executive PA should only be able to submit her the Executive and not have the option to approve or see another employee's expenses.

    11 votes

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    Hi Holly, thanks for sharing your idea here.

    This can now gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  10. Manually change Common Expenses! Infuriating that you can't changed these. I've been stuck with the top 4 I used in the first 3 months of the app but they are now so different.

    4 votes

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    Thanks for sharing and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  11. In "Expense claim settings" you can select from the chart of accounts which are available in expense claims, and there is a separate list for mileage claims. I would like to be able to customise these lists by user, or better still to be able to create user roles and assign customised account lists to each role. This is to prevent people submitting expenses against accounts that are irrelevant to them, and to simplify the expense entry process.

    4 votes

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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Remember to share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.

  12. Adding a feature in Xero that allows finance admins to designate specific fields on expense claims as mandatory or optional would ensure consistent data entry, improve financial tracking, and streamline the approval process.

    Key Benefits:

    Enhanced Compliance: By making certain fields mandatory, such as business function or event tracking, admins can ensure that all necessary information is provided, reducing the risk of incomplete or incorrect submissions.

    Improved Data Accuracy: Mandating specific fields ensures that critical data, like cost centers or project codes, are always captured, leading to more precise financial tracking and reporting.

    Flexibility: Different organizations or departments may have…

    50 votes

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  13. It would be good if you could edit some fields in an expense after it has been paid, without having to undo the payment and redo. It would be the the same as for Bills where you can edit some fields after they have been paid.
    We pay our bills in batches so to undo a payment means you have to undo a lot of payments and redo.
    The fields we would like to edit (like a tracking category, or unassigning an expense as billable) do not affect the payment details.

    41 votes

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     ·  9 comments  ·  Expense claims  ·  Admin →
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  14. The new dashboard shows the amount of the original expenses claim and NOT the balance outstanding and it is shown under the heading "To Pay". example I added an expenses for £340.10 and paid £200 so balance to pay is £140.10. However the tile shows £340.10 and will do until it is paid in full. This is misleading and means the liability is overstated. I think it should be amended so it is clearer.

    2 votes

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    Hi Jenni, thank you for suggesting this improvement.

    We completely agree that seeing the full original claim amount To Pay after a partial payment has already been made can be misleading. As you noted, this makes it difficult to see your true outstanding liability at a glance.

    It's now up to the community to get behind and support this idea. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

  15. Allow users to put in mileage claims at a nil rate per mile.
    This would allow the invoicing team to pick up mileage to charge to clients that is not claimed by operational staff: for example, where operational staff have a vehicle provided by the company.

    8 votes

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     ·  2 comments  ·  Expense claims  ·  Admin →
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  16. Xero Expense claims do not provide the field "Item" when submitting an expense claim for small items of inventory purchased infrequently. This means the inventory items purchased via expense claims will not show up on the reports "Inventory Item Details" and "Inventory Item Summary" reports" and a separate reconciliation just on expense claims will need to be run in order to account for the true inventory balance.

    3 votes

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    Hi Camilla, thanks for your engagement on this idea regarding an item field in expense claims. We know that it's not possible to add an inventory item directly to an expense claim and the current process to track inventory for an expense is to raise a bill instead. 📊 The team is still looking at the best way to address your feedback, and while we can't promise a timeframe just yet, please know that we will be watching this to see how much interest it might generate 👀

  17. Xero permissions are all or nothing - you either have access to timesheets and expenses or you don't. As such, you get a lot of notifications about things that aren't yours to deal with. It would be good to have a little more detail in notifications, for example; "There is a new expense from Robert Smith to review" so you know if it's relevant to you or not

    3 votes

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    Thanks for sharing your idea here, Sophie. Atm our product team are working on a few changes for expense notifications - Once live there will be a few different scenarios for notifications

    • When an expense is submitted users with the admin or approver role will receive an email notification that an expense is awaiting approval
    • When an expense is approved or declined the user that submitted the expense will receive an email notification
    • Users will no longer receive notifications when they take an action on their own expense

    I'll let you know once these changes have been rolled out. But if there are other specifics in the notifications that you'd find helpful it would be good to hear these, too.

  18. Currently, all our tracking categories are available to those entering expenses, however, the majority are not relevant to expenses (although they are required for invoicing so we cannot remove them from the list). We would like to be able to chose which items in the categories are available and which are not, just like we are able to with the GL accounts.

    8 votes

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    Hey Vanessa

    Thanks for submitting this idea on Xero Product Idea's.

    As you're aware, currently there isn't a restriction on which tracking options you can select when you're entering transactions and expense claims.

    We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

  19. Expense claims - Download all pdfs submitted by employees

    27 votes

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    Thanks for sharing this idea with us 🙂 We understand why being able to download attachments directly from an expense claim would be useful, especially where customers need to keep a copy of supporting documents or work with multi-page files.

    We’re continuing to see interest in this idea, and recent feedback suggests support for this capability is growing. That helps build a clearer picture of the demand and the value this change could bring for customers using Expenses.

    While we don’t have any plans or timeframe to share right now, the idea is gaining more visibility through feedback and engagement. We appreciate you taking the time to add your support and we’ll continue to share updates if there’s any progress in future.

  20. The lack of warnings, pop ups or anything relating to accidentally finalising STP for the wrong financial year is pretty disappointing.
    I work on a large screen and didn't see the tiny little 2025-26 drop down menu top right. I've selected the employees to finalise and proceeded with the wrong year. At no point was there a warning, note, message or anything to bring light to it being the wrong year.
    Yes I know I should have concentrated more, yes I realise now the financial year is displayed at the top of the confirmation screen, but for something that has…

    1 vote

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    Thank you for submitting your idea and highlighting the key improvements you'd like to see. We have reviewed it, and now it's time for the community to show their support. Please share your idea with colleagues who would benefit so they can vote. Others can also now comment to provide more detail on how this could enhance their Xero experience.

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