Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)
Develop the feature where Xero doesn't log user out time is extended for more than 60 minutes when it’s idle.
Purpose: Because having to log in again can disrupt users' workflow, which some users had to be interrupted as they’re also taking care of their business at the same time.
AdminXero Team
(Admin, Xero)
shared this idea
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page.
- As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.
In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks
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Erfan Imani
commented
Especially with the projects and time tracking functionality, this would be good to have — I find I'm using Xero a lot more for operational work, and having to log in every time after a brief period of inactivity wastes a lot of time.
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Susan Voutier
commented
I'd absolutely love to see this happen. Has it been developed yet? I find it pretty frustrating to be logged out against my will all the time.
Being logged out after a certain amount of time should be an option, not the default. -
Iterate Australia
commented
Idea was shared in 2013 and there still is no fix in 2022
Quite surprisingWhen you trust a device, you trust the device
At least give users the option to tweak setting to their own likingIt is very annoying to log in 10 times a day
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Janice Thomas
commented
It would be great to be able to stay logged into Xero and not have to sign in several times a day