112 results found
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Primary Contact should appear above other contacts
The Primary Contact in the 'Additional Contacts' section should appear above any other contacts. I believe this used to be the case before the recent update. It was much clearer and made much more sense to see who the first point of contact is when contacting clients.
1 voteHi team, thank you for your feedback on this here. We've made a change so primary person of a contact will now appear above additional people for that contact. 😁
We appreciate hearing how this change would help. Thanks for sharing in Product ideas.
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Removing staff access permissions - Double handling
The option to remove permissions from a client has gone with the new Staff experience.
When removing access permissions for staff, you can now only edit their permissions and when you select the "No Access" Option under organisation access and the Payroll option disappears. Applying this does not remove payroll admin permissions, so when you want to remove a team members access to a client you have to action the permission update twice.
The new experience was supposed to simplify the staff management, not add more steps!
4 votesThanks for sharing about staff permissions with us here. Our product team have recently released changes for the Payroll admin role for Staff within Practice tools.
Assigning Payroll admin - As before a practice user will need Manage users and Payroll admin access to assign Payroll Admin access to another staff.
Removing Payroll admin(UPDATE) - A practice user will only need the Manage users permission in order to remove another staff's Payroll, admin access. This can be implemented from the Staff tab or within an individual Client.
Thanks again for your feedback here.
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XPM - Show full client notes by default
Since the recent update in Nov/Dec 2025, client notes are collapsed when they exceed a few lines, which makes it too easy to miss important information. All the notes we add in XPM are all relevant, we don't want any to be hidden.
Previously, notes were fully visible by default. Restoring this behaviour would make critical information easier to see at a glance.
If notes must remain collapsible, an option to show the full note by default would be preferred. Alternatively, the “show more” prompt should be much more visually prominent so it is not overlooked.
Ideally, the collapsed view…
27 votesThanks for your feedback here, everyone. We're pleased to share that we've given Client notes a bit of a revamp.
You'll find this now shows full notes by default and it also has an improved layout, and allows you to add HTML links. 😁
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Practice tools | Clients - Return to group view when navigating back from a client
Since the recent update in November/December 2025, when navigating back using the back arrow from a specific client, the system returns to the full client list rather than the client’s group.
It would be more helpful if the back arrow returned users to the relevant group view instead of the full client list.
33 votesHi everyone, thanks for feeding back about the new client experience with us here. We'd like to update as we have released this change, so now when you click the back arrow on your browser or from the icon next to your client name you'll be returned to the Client group you were just in. We appreciate hearing how this change would have impact for you, here. 🙏🏻
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XPH - Update the salutation from the additional contacts
In the old xero version, you could click on the contact and edit the salutation.
This option is no longer available.
The only way to update is to exit client, go back to clients, select contacts, search contact then edit details.
A lot of extra steps just to add or update a salutation after a contact has been created22 votesHi team, we've been listening closely to feedback on the updates to Clients, and I'm pleased to share you can now edit the addressee and salutation either by editing the contact on the client view, or from the client detail page.
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XPM - Restore “Archive” inside Client record for Standard users
Problem: Standard users can only archive clients from "All Clients" and "Groups", but can no longer archive from the actual Client record, even though Admin users can.
Impact: This is inconsistent and adds extra steps. Standard users need to leave the client, go back to a list or group, then archive. This wastes time and the feature already exists for Admins and used to exist prior to all these changes recently implemented.
Request: Add "Archive" back to the 3-dot menu on the Client record for Standard users, so archiving is available wherever client actions are shown.
25 votesHi team, pleased to share that this functionality has been reinstated and practice staff with Standard permission will now be able to archive a Client from the 3 dot menu in the top right of a Client record.🙂
Thank you for sharing on your needs and engaging with us here.
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Practice tools | Client lists - Hold saved filter even after switching tabs
In XPM have on the Clients tab the ability to save a filter and it does not reset when switching tabs. E.g. Client list using a filter that equals a "Partner", so the relevant Partner can see only their clients in the list. If this is difficult because of the multiple filters that may have been setup, then make it so the last filter used applies until you change the filter. It works on the Jobs tab where you can select a Partner filter which appears to be setup a different way. If you can get it to do the…
2 votesHi community, thanks for feeding back on this with is here. We appreciate how holding client list filters as you navigate and work in your practice is useful and have released an update so now saved filters persist across navigation and logins.
If you apply a saved filter, move away, and come back - it’ll still be there.😊
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Client - Make Balance date optional
Balance date used to not be mandatory. I usually left it blank.
Now, when I create a client.. Xero automatically puts 31 January in the Balance date field and I can't remove it.
Dumb as.
1 voteHey Sam, thanks to our valued users (such as yourself) bringing this to our attention so swiftly, we are happy to say that the Balance date now be blank by default. We appreciate the time taken to bring these Ideas to us and we are only able to make these changes because of our customers input.
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Practice tools - Floating navigation and headers
I note that when I am in the "Clients" and other tabs the top two toolbars (green and white) disappear when scrolling. It is very annoying that you can't see the client's name and other tabs at a glance. Is it possible that these two toolbars can remain static?
Thank you.11 votesHi team, I'd like to share that this idea got picked up, and we've recently released a change within Clients so now you'll find the Client tab headers within the Client page are fixed and constantly visible as you scroll down the page through the Client details, helping you to easily jump from one tab to the next.
While this change doesn't span across all areas of Xero Partner Hub if there are particular pages you'd find this most useful please do start an idea for these and we can continue to consider this as we keep developing practice tools. Thanks for your feedback.
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Client list - Search for a client using IRD number
Reintroduce the ability to search for a client using an IRD number in XPM as this has been removed with recent Xero updates
10 votesHi team, with a recent update our team have implemented you can now search a Client from the list by their IRD number if saved on their Client record.
We appreciate hearing the use of this search option to you.
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Partner Hub - Ability to "group by" and "filter by" headers in Jobs widget
XPM shows your currently assigned jobs on the left, separated and grouped into the status of the job. This functionality is currently lost in the Partner Hub beta. It would be great to be able to "group by" status, in the jobs widget so provide some separation between different status jobs.
Would also be ideal to be able to "filter by" in a similar fashion, only showing jobs with a certain status for example.
Even better would be the ability to have multiple Jobs widgets - for example I would want a widget where that only shows jobs where I'm…
2 votesHi everyone, we'd like to provide an update as we've recently released the ability to filter by state in the jobs widget on the XPH Homepage. 🙂
We don't have directly plans for grouping within the widget however our product teams are exploring the ability to add multiple of the same widget to the Xero partner Hub homepage.
For now, you'll be able to Filter for a State, or Reorder the column header of the widget by State. Thanks!
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Client - Dates changing
Dates are changing to 1 Jan 1970 - I'm not sure if it's overridden other data or note, but it won't update.
1 voteHiya Glennis, happy to share that our product team jumped on this and have just released a fix. 😊
Blank date fields on a Client record will now remain blank, and those that were previously defaulting to '1 July 1970' will be reverted and show as blank too. Thank you for sharing with us about this. 🙏
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Workpapers - BGL functionality
Xero programmers please have a look at BGL workpapers its much better way they have putting it altogether. Xero workpapers just tinkers around the edges when comes to do the work papers.
2 votesHey Chris we have great news 🤩!!! The new Xero Workpapers, powered by BGL, are now available to Australian partners and will soon be available in other regions. The solution focuses on integration, automation, and improved user experience, with a clear roadmap for transition and ongoing support. Stay tuned to the Xero blog and partner communications for the latest updates as the rollout continues.
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Clients - Ability to amend client details in Tax tab
We are unable to edit and save any details in the clients' Tax Tab in new beta XPM. We need to be able to do this ASAP.
1 voteHi Katie, thanks for raising this with us in the practice experience beta forum. Our team have been working quickly to resolve issue and I'm pleased to share that this should be fixed so you can now edit and save details in the clients Tax tab. 🙂
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Clients - Edit bank account details
Need to be able to edit client bank account details. Receiveing an error when editing or trying to remove them from the client record is prone to causing mistakes in returns.
1 voteThanks for your feedback and raising this with us here, Tina. I want to confirm that our product team have now made a change to resolve the issue with errors practice experience beta users were receiving when trying to edit client bank account details. You should find these working for you properly now. 🙂
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Clients - See tax returns by group
Previously when you looked at a client Group you could see all the associated tax returns with the whole group.
This is useful for review and billing, and understanding the status of the group.
Would love to see it back1 voteHi Sarah, please to update you that the team have now released a change and now you'll be able to view tax returns at the group level 😊Again, thanks for engaging with us about this here.
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Clients - "Go to Xero" to open in another tab
On the client screen when you click on "Go to Xero" it should open in another tab not the not redirect the current browser page to Xero.
58 votesHi team, this change has now been released. You'll find when you click the 'Go to Xero' option from the Client list or within an individual client this will open the organisation in a separate browser tab. 😊
Thanks again for your support and sharing about this here!
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Client - Link to Additional Contacts information
Ability to click on the "Additional contacts" name on the client file to go to that contacts information
3 votesHi team, thanks for engaging and sharing the use of the direct link to Contacts here.
We've released a few recent changes that encompasses the request here. You'll now find a quick link within the Client record to access linked contacts. 😊
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Clients - Search using TFN or ABN
We are not able to search for clients (whilst in the Clients tab) using TFN or ABN.
We are also not able to search using client's TFN or ABN when using Global Search.
TFN and ABN are unique search identifiers and will return the correct client every time.
48 votesHi team! Pleased to share that search via TFN and ABN are now both possible from the Client list 😁
Just to note around the ABN search - this is driven from the ABN in your clients org. So, if your clients organisation has an ABN this client will show in the results when searching the ABN number from the client list. Thanks again for your feedback and support in this idea here.
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Client - Codes disappearing
Client Codes - Beware
We are finding client codes are disappearing on clients when updating a piece of information and saving. This is a big problem.
3 votesHi team, I wanted to return to confirm that we have released a fix for the issue that was causing client codes to not appear when adding or editing these in the client record. This field has been renamed 'Client reference code' and any changes that you make to this field will be reflected properly. Thanks
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