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Contacts & files

Customer ideas for contacts, files and Hubdoc

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416 results found

  1. I have 4000 archived contacts that I need to restore. Doing them one by one is ridiculous and will take an eternity. Adding check boxes on the side to select multiple to restore in bulk would be an easy feature to add and benefit greatly.

    16 votes

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     ·  7 comments  ·  Contact  ·  Admin →
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  2. Love the new contact view. It makes it easier to manage the clients.
    Is is possible to be able to rename the files in Xero that is linked to a contact?

    8 votes

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     ·  1 comment  ·  Contact  ·  Admin →
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  3. At present you have to enable indvidual currencies in Xero settings to allow a purchase receipt in this currency to go through from Hubdoc. If the currency is not pre-set up in Xero then the default is that that the purchase invoice reverts to GBP which means that you then have to reset the currency in Xero. If all currencies were automatically enable for Premium subscriptions this would be avoided and would not rely on each individual currency being manually added to Xero.

    5 votes

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    1 comment  ·  Hubdoc  ·  Admin →
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  4. Bulk Configuration Extract from Hubdoc

    The missing feature in Hubdoc as dealing with large volumes of clients becomes hard especially when we need to check settings for contacts individually

    5 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  5. Allow us to post payments through Hubdoc like we can on Dext.

    8 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  6. Files is a great feature to use, to make it even more user-friendly it would be really useful to have a high level folder e.g. for the current FY, with the info sitting in sub-folders under it. that way you hold multiple years worth of info there, keeping it well-organised, easy to find and manageable.

    129 votes

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    53 comments  ·  Files  ·  Admin →
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    Hi team, we appreciate wanting to hear updates from us here.

    Over the past year our team has been doing a lot of behind the scenes work for Files in Xero. We've released a new experience to our Files inbox, and while sub folders/files haven't made their way into the new experience just yet, I want to assure you our product team are aware of the vested interest here and how this could enhance your ability to organise and work with Files in Xero.

    This continues to be a feature our product team are interested to explore longer term. While we'll move the idea to Accepted for now, we'll make sure to share any work and updates that could add benefit to your workflows with you all, here.

  7. I would like to ask if there is a possibility of having on suppliers' and customers' activity bar (please see attached screenshot, what I mean) and one more column - bill/invoice description? I used to work with QuickBooks, and they had this feature, which was very helpful.

    11 votes

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     ·  3 comments  ·  Contact  ·  Admin →
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  8. For new suppliers in Hubdoc, the supplier transaction in Hubdoc at the top should continue into the Xero configuration - if it is in the Hubdoc transaction section it should continue to the bottom section in the xero configuration rather than having to enter it as a new supplier in the Xero section. Also it would be easier if xero was just to add the new supplier automatically rather than having to select add new contact every time.

    20 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  9. 2 decimal places in Hubdoc is not enough. It must match Xero's 4 decimal places.

    I have had to stop recommending Hubdoc to businesses that use item/inventory functions in Xero. Many businesses buy and sell products to the 4th decimal place. When you are dealing with large numbers 2 decimal places are significant. Users have become frustrated with having to do rounding line items and other fixes just to ensure the correct total price/quantity is captured in Xero.

    27 votes

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     ·  10 comments  ·  Hubdoc  ·  Admin →
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  10. We often use the quick search feature in Xero, and it is often used just to get the client code for files. It would be incredibly helpful if the client code populated next to the client name in the quick search bar to make it easier to see

    7 votes

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     ·  0 comments  ·  Files  ·  Admin →
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  11. it would be great to be able to have multiple reference numbers for one contact, so that way if you have multiple jobs for one company, it can be under the same name. instead of having to make up multiple contacts for the same person.

    4 votes

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     ·  1 comment  ·  Contact  ·  Admin →
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  12. Be able to just export customers to excel not the whole contacts list. If not this then at least have a column so that I can filter out suppliers from the list.

    6 votes

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    2 comments  ·  Contact  ·  Admin →
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  13. When adding a new Customer have a field at that time to place the new customer into a Group.
    Would save time later and enable a better CRM feature for later marketing.

    3 votes

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     ·  0 comments  ·  Contact  ·  Admin →
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  14. Currently this badge is displayed for the additional people only when there's at least a first name associated with them, but often our "additional people" are only email addresses with no first/last names, an the only way to see whether the "included in emails" option has been enabled for them is to enter two nested edit modes (4 clicks total). This is really unnecessary. Just display the badge if the box has been checked!

    4 votes

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     ·  0 comments  ·  Contact  ·  Admin →
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  15. Ability: Xero only displaying the unpaid invoice up top under client/contact ----- same as former Xero version - PLEASE change this back it was perfect and it is very much not userfriendly now

    Purpose: quick overview of the account i.e. which invoices are unpaid and what was communicated last

    Current issue: with the new changes all client invoices are displayed on top, this clutters the view and is useless information, the old invoice (old and paid) don't need to be visible on top. The current invoice status is important i.e. what is not paid. It is clutter to display all…

    6 votes

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    1 comment  ·  Contact  ·  Admin →
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  16. After reporting a bug (can no longer preview contact files) I was given the following response :

    "As you’ve found, right now it’s not possible to preview contact files anymore. You can however, download it and view it instead.
    I’ve included a link to Xero Product Ideas where you can view and support current ideas or create a new one to share your thoughts."

    When something breaks you fix it. You DO NOT pretend that fixing it is a "New Feature" - that then needs requested and voted on.

    5 votes

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    0 comments  ·  Contact  ·  Admin →
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  17. To provide the option to import new contact(s) to an existing group.

    Purpose: Users can easily put the imported contacts into the existing group once the file is uploaded into Xero.

    134 votes

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     ·  50 comments  ·  Contact  ·  Admin →
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  18. when xero says 'Document too large to attach. View in Hubdoc' when viewing an invoice, could you make that a hyperlink so i can just click on the link to hubdoc, saves copy & paste, thanks.

    2 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  19. The inability to attach credit notes from a batch is becoming increasingly problematic. To clarify: multiple credit notes sent from suppliers under 1 PDF - there isn't the capability to transfer these into a separate folder and then attach each PDF multiple times when creating a credit note from a supplier. As soon as it is attached once it disappears! I have had multiple occasions where there are numerous credits in one PDF and am having to write all but one down in longhand so I can then create the Credits. There is not the function to attach these to…

    7 votes

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    2 comments  ·  Files  ·  Admin →
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  20. I want to be able to add and edit line items in the Hubdoc mobile app so that I can process more complex invoices/bills on my mobile device. Currently I need to use the web app for this and the UX of the whole interface there is very poor – basically just the desktop interface but rendered much smaller – so the experience is quite painful.

    3 votes

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    1 comment  ·  Hubdoc  ·  Admin →
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