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We are looking at moving to Xero and need to have a different email address for ALL our invoices and statements.

If this has been an issue for 9 years (so far), how much longer are we to wait?

We do most of our work for councils, with multiple contacts that we invoice (20-30 different contacts) I know that I can add their email addresses to contacts using' include in emails' but each time I send an invoice/quote I have to unselect all emails that don't apply to that particular invoice/quote, which is very time consuming.
I then tried leaving their email addresses in the contact but deselected 'included in email' hoping that if when sending the email, when i start to type the email address required may populate, but this didn't work.
Surely there is a way around this, similar to any email program, when starting to type in the recipients email it just appears??
Hopefully this is works in progress for the Xero team??

Please disable the auto-generating contact group function or at the very least do a lot more testing before implementation! It's sending emails with an incorrect recipient title because it remembers it from another invoice so the same recipient from my own team is being tagged by the name of another totally different client whose invoice he was previously copied on. Really bad look here!

Xero is very cheap and therefore good value for what you get. But unfortunately that means there is almost no Support/response on any requests, even if you contact their helpdesk by phone. This particular request which is a basic expectation of an accounting program has been requested for years now but no response. The main consideration when changing to Xero - take the value for money approach and put up with the frustration around some missing basic things, or pay a bit more for better program with more support and development.

Looking at changing to xero from a competitor but this is pretty much a deal-breaker.

Especially invoices and statements to different e-mail addresses

This is a basic function that has obviously been an issue for your customers since 2015 when this was first posted. It's now 2024! I am currently researching moving my two companies away from Xero.

Please Xero....add a separate field for statement emails! Majority of our customers request invoices are sent to a specified invoice email and statements are sent to a different statement email. We manually have to adjust the email addresses from a hardcopy list when issuing statements to make sure they're sent correctly.

Yes! Jan McDonald... having the ability to send activity statements to a different email (compared to the invoice/default email for the contact) is a must for my business! Please make this change Xero. We have multiple customers asking for the monthly statements to be sent to their AP (accounts payable) departments yet the invoices to be to the primary contact (so they can approve the invoice). Please vote for this one to be in the new update!!

Some form of option to assign email addresses to their function, for example if the client requires invoices and statements to go to different emails invoices@..., statements@... a way to either select this under contact settings or as a drop down when sending invoices or statements rather than having all the emails auto populate then having to go through and delete the ones that aren't needed

This is a basic requirement for every business no matter how big. I am using Xero for multiple businesses and really need the ability to have separate email addresses for different departments for our suppliers. This feature is simply keeping up with technology in business and is well overdue in Xero.

And of course we have all those customers who use Xero and send a copy of everything to every email contact for us in their system and create waste for us wading through emails that aren't relevant...

This is a massive problem! We need to be able to send invoices to accounts payable and remittances to accounts receivable (often not the same email address!!) And quotes to another person, often the purchasing officer.

I don't understand why something so simple can't be sorted. we really need this feature to be added or will have to consider another solution and move away from Xero.

This is critical to our business

This is a fundamental business need - really disappointed Xero does not do this out of the box & clients are having to request fundamental business accounting functions from premium accounting software

Any company ordering parts from vendors (plumber to a warehouse) has to reach out to different parties for support. There's no excuse for not having this feature. It's just sloppy and bad priorities on Xero's part.

Guys,

If you're a large enough user to think this is important, you aren't in Xero's target market.

Small business running their business from their ute is who they want.

This will never be fixed as Xero are too busy finding new small customers and their accountants who hate the shoe box of invoices (sorry, bills) these small businesses currently dump on their desk.

Very critical to our business.

From what I can tell it's because our uses for the product are not that important to their bottom line. It's more about ensuring accountants get the necessary ease so they'll keep funnelling more leads to zero while also ensuring that they tie everything as close as possible to government body requirements for data mining.

Essentially we are the product and our needs are at best secondary.