Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
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Bianca Davitt
commented
I have been waiting for this feature since it was first requested in 2012..... don't hold your breath......
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Emma Porter
commented
When will this be sorted?
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Richard Tan
commented
How much longer?
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Yolande Erasmus
commented
This could be done 2 ways - 1 - multiple delivery addresses on 1 contact or 2 - allow multiple contacts to be linked to a Parent Contact which would collect all transactions & be the Contact which shows on the Summary trial balances & be the contact which either receives the statement or the payment is made to
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Kim McQuarrie
commented
Hi there, please make this available in WorkFlow Max also.
Also an address book function so you do not have to add the same contacts manually against different clients. -
Titirangi Baptist Church
commented
The person ordering is rarely the same as the person handling the account payment.
We need a minimum of two contacts, their names, numbers (office and mobile), emails, and position in the organisation.
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Colin Malam
commented
Multiple delivery points are very common and having just moved from a competitor a single delivery point in addition to the billing address is very inconvenient.
As Xero expands its customer base there will be an increasing need for multiple delivery addresses, it should not be delayed. -
Stockshed Limited
commented
Many customers have multiple shipping addresses. It's very annoying that these cannot be stored so you can choose the shipping address for a particular order. I know that Sage allows for this and it seems crazy Xero as advanced as it is does not. Please sort it out Xero. All I can do currently is save the addresses previously used under notes for the customer.
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Leonie Osborne
commented
It's frustrating when dealing with multiple contracts and departments within the same company. Currently each contract with the same client is set up with a new debtor record with new contact details. It makes reporting time consuming if you have to go through and add them all together to get anything meaningful around your debtors. Other software packages can deal with it - how do they do it? I appreciate your time in looking into this.
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Roxanne Conroy
commented
A few clients need this , one reason the won’t come to xero
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Samantha Manning
commented
Personally can't believe this functionality hasn't been created given the amount of businesses that have multiple shipments locations for the same business.
customers want a statement for all stores combined and to manually type in an address each invoice just show PO's can be matched and paid is silly. Given Xero generally improves efficiency though automation rather than manual entry
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Kim McQuarrie
commented
Hi - can you tell me if this is possible in WorkFlow Max also? Thanks
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Carole Redhouse
commented
We have numerous solicitor's companies which have the same name but different addresses but under the new set up if we already have e.g Fred Blogs and Co in it will not allow us to add another fred bloggs and co with a different address - very annoying and inconvenient. Advise I got was to add a special character in to the company name which works but not overly practical.
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Anna Chiera
commented
Hi Kelly, any update on this?
Our current work around to deal with multiple delivery addresses is very time consuming especially now with the new Contact layout and tabs.
Double checking all the right info has been entered for a contact is also a hassle now with all the different tabs.
Can Xero please go back to the old 'Contact' layout on the one page and have the ability to add multiple delivery addresses before we have to jump ship.
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Jill Fechner
commented
Critical for a lot of users. Update please.
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Peter Riddell
commented
Hi all
We've been using a work around by changing the delivery address for accounts to match their requirements. As we add more customers, many larger than we've traditionally dealt with, this is becoming a complicated and time consuming task. Example 1 - Company group structure with single billing address and multiple manufacturing sites. Example 2 - Customer is a distributor who wants us to drop-ship orders to their various customers. Example 3 - Single company with various departments, each with individual delivery addresses.
I'm amazed when I read others' comments that this request has been pushed to one side for so long. C'mon Xero - this should be a basic feature.
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Melissa Fenwick
commented
Yes! We have this issue where we are dealing with multiple people from the same contact record, but no way of being able to add a contact record first name, last name, email, phone and position etc "sales"
At the moment, we have a group of phone numbers, but no way of inputting which phone number matches to which person within that contact record. This seems like a very basic functionality for this system!
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Benjamin Patton
commented
Kelly any updates ??
MYOB has ability to do Multiple Delivery addresses
Quickbooks has the ability to do Multiple Delivery addresses -
Vijayan Ramamoorthy
commented
Any update please?
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Sof BOU
commented
Any update on this?