Enter your idea

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We’ve been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here – We’re pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We’ll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It’s been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.

Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.

For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.

Hi everyone, we appreciate wanting an update on multiple addresses.

As many will know here this idea requires a complex solution. We have 12 different products within Xero that rely on contact data as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero.

To build multiple addresses, we need to upgrade the technology across all these areas at Xero to make it feasible. However, as you’ll have experienced in some areas already, it’s good that the work is well-underway now.

Recent change to Contacts reaches a milestone on our work beneath the surface to upgrade and prepare these products for new features. You’ll see more upgrades happening across Xero that’ll continue to help enable this work.

As things progress, there’ll be opportunities for some of you to support us with usability testing and we look forward to showing you more work underway.

Hi everyone, wanting to update you all of the teams work here.

We’re currently investigating work required for delivering the ability to create and save multiple addresses for a single contact within Xero.

As we confirm more detail around this we’ll share with you all here.